Our IT service catalog is a Request fulfilment platform Self-Service granular
As a specialist for IT service catalogs and automated self-service, we integrate as an intelligent link in all ITSM systems, ERP systems and IT landscapes. No matter what you are working with, thanks to our interfaces, our IT service catalog perfectly complements your IT and enriches it with special functions that are not part of the classic ITSM tools. With 20 years of experience in connecting the business areas of IT, we map all requirement and change processes from the standard. We will be happy to show you the added value and money saving potential of our IT service catalog — of course free of charge — using our business case calculator.
Forget the days of annoying queries or processes that have to be started manually. Relieve your IT department and return some responsibility and trust to your employees at the point where processes are not fully automated. Our service catalog helps your employees to intuitively order everything that is needed at the workplace and thus to work more effectively. Experience a true self-service functionality through our intelligent service catalog, where every employee can finally and — really — order for themselves to relieve the whole company.
Increase the functionality and ease of your IT services without worrying about your costs getting out of hand. Our IT service catalog will save you money in no time. By increasing efficiency, reducing turnaround times, and providing a timely level of service — we finally put IT in the key position where it belongs. Through process-driven automation and self-service, you not only increase satisfaction and positive perception of IT, but also free yourself up. Focus on your core competencies, and the intelligent SavvySuite service catalog will take care of the rest for you.
IT-Services new defined
Put an end to pigeonhole thinking — thanks to SavvySuite, Service Lifecycle and Service Catalog are no longer one-way streets. Our direction is clear — complete transparency and empowerment of IT to enable an assessable and reliable infrastructure. We help you manage all the company’s assets in a way that makes them usable for management processes. Internal company cost allocation, intuitive operation in the users’ native language and platform independence — this is how IT is made for today.
Leave behind the times in which many software solutions claim to solve all problems, but whose use only leads to the fact that IT is seen rather negatively by most users when something does not work “once again”, when something is missing or employees are suddenly unable to work. This negative image rubs off and distorts the view of IT. We are convinced that IT must be perceived positively, because it is there to support and intelligently accompany the employee. The high maturity of our service catalog not only reduces the effort, but also knows its users and their needs. This makes SavvySuite a crisis-proof partner for IT and management at the same time.
After more than 20 years on the market and with more than 1.7 million licenses, we offer a timely cloud of our standard software in addition to the popular on-premise solution. The best part? Fast implementation, compliance capability, and data throughput that can handle several million business transactions per month make us the perfect companion for companies across all industries. Best of all, the intelligent IT service catalog provides a foundation that allows you to enhance the ITIL tools you already use and take them to the next level.
Self-Service made for happy users
Many ITSM solutions have self-service functionalities. Our approach goes far beyond the requirements of a new IT service catalog, creating real added value by easing the process burden.
The implementation is obvious because self-service is a functionality that end users are already familiar with and take for granted in their everyday lives. In the 21st century, almost everyone has, for example, already placed an order in an online store or bought a ticket from a ticket machine. This not only raises expectations of intuitive usability, but also subconsciously that the self-service should already know what the user is likely to want and what exactly goes with it (accessories, for example). Our service catalog has already done 95% of the work before the user even logs in! Intelligent self-service, easy to understand and accompanied by assistants, makes every ordering process easier for customers and, incidentally, reduces the error rate.
An important factor for the success and use of an IT service catalog-supported self-service portal is therefore its user-friendliness. If users do not recognize its functions and value, it is highly likely that they will not use it regularly. In addition to usability, the user must receive all the other information he needs to complete the order. This is, for example, an indication that a headset is not compatible with the phone. This intelligent link prevents queries and unnecessary frustration for the user during use.
Other examples of our clever self-servcie are: Moving to another building, an organizational change as part of the service lifecycle, service orders for a technician, booking vacation days or a pool car can be.
These examples clearly show what the intelligent IT service catalog can do: Not only save effort but also a great deal of time and nerves. Users know at all times what they can order from the catalog and what the status of current orders is. Depending on the authorization, this also helps to get an overview of one’s own department. This brings the paperless office a great deal closer and avoids cumbersome, error-prone ordering with slips of paper. Positive side effect: Everything is traceable at any time, thus increasing efficiency and transparency.
SavvySuite: Over 1.7 million licenses sold and up to 1.2 million transactions per month per system speak for themselves and their success.
First of all, there are service catalogs and there is SavvySuite. Often, in the context of a service catalog, this is limited only to a sub-discipline, one that is essentially limited to the use of a visually appealing user portal and incident management. Our IT service catalog can do much more, because it integrates effortlessly thanks to numerous tried-and-tested connectors and comes with functionalities that offer true insight right out of the box. The black box of IT was once upon a time — our ITSM solution represents a new discipline in itself and allows you and your company to finally focus on your core competencies again.
This is more important than ever, especially in today’s world, where standards and regulations are constantly changing. Without IT and a clean definition of the services, it is no longer possible without further ado. An IT service catalog is therefore almost indispensable in a globalized world. So it is quite natural that we have to automate some things, but at the same time we don’t want to give the user the feeling that no one is taking care of his concerns. It takes exactly the information the user is asking for to achieve a positive UX or service experience.
Long gone are the days when an IT department is merely the means to an end — data protection, performance, and the complete administration of a company are significantly dependent on IT. Often, employees viewed them as just “the colleagues who merely plug in the computers.”
Many are slowly becoming aware that there is a more contemporary approach and view of IT, and more and more companies are becoming familiar with the basic concept of IT service management. IT is now finally being recognized for what it is — the gearbox of a modern company and thus jointly responsible for sales and success. Business processes and working methods are actively shaped by IT and thus efficiently designed.
IT is so multifaceted that it is difficult for a person from outside the department to recognize the transitions. But one thing is recognized — users are valued like good customers. The primary goal of SavvySuite is to offer exactly the services that the user needs and to keep the inventory in order, so that “obsolete” services do not block the user’s work at any time.
Of course, our service catalog thinks further than just providing services. The true intelligence of the IT service catalog comes to fruition through the interaction of the basic pillars. Depending on your needs, we provide the following additional benefits to the core engine with included service catalog
Business processes are thus intelligently improved, automated, benefits increased, and precisely integrated into your existing IT landscape. Thus, our service catalog is also another step towards your ISO 9001, DIN ISO 20000 certification or your BAIT compliance regulations. But don’t worry, in addition to the popular OnPremise solution, we also have a “SavvyCloud”, which, as the name suggests, offers the know-how of our service catalog from the cloud. You can take care of your daily business without worries, we take care of the operation and maintenance as well as the import of the latest updates — of course, our cloud version also has all the features and conveniences.
The trend towards cloud solutions also proves that IT and the attitude of its users have changed significantly in recent years. A change in thinking has taken place and there is a growing awareness of IT as a key department. IT has become an indispensable internal success factor. Modern IT service management therefore views all its end users as customers. The transition here is not always visible to everyone, because IT services surround us everywhere. It doesn’t matter whether the services are offered within a company or whether they are purchased from an external service provider. One thing always takes center stage: the benefit for the user and the company.
But how do we manage not only to deliver services quickly and efficiently, but also to keep a constant eye on quality and costs? The answer is simple — good self-service that works. SavvySuite already comes with firmly anchored orderability rules that make this possible “from the gut”.
Which services are offered by the catalog is individually adapted to each company — you can say that everything that is managed by IT, no matter if IT or non-IT values, is a service. This includes accounts, authorizations, access rights, and even the application for vacation days and the ordering of a new desk.
The areas of application and significance of the IT service catalog are thus now very comprehensive. ESM (Enterprise Service Management) is dedicated precisely to these non-IT catalog services, which are made available but far exceed the scope of services provided by an IT service catalog.
The best-known use cases here (see our video above) are, for example, a connection to your HR system to automate employee entries or exits and ensure a successful start to the company just as much as a secure exit and discontinuation of all relevant services. Among other things, this closes security gaps and helps with many compliance issues.
All relevant governance processes from the areas of identity management, access management can be easily integrated by SavvySuite — even organizational changes are implemented in the IT infrastructure at the push of a button. Security and compliance are always in the foreground, therefore services for your internal and external employees, as well as contractors are centrally managed and transparently requested at any time and provided in a targeted manner. This future-oriented workplace closes the gap between user requirements, business and IT.
Our web-based interface accompanies your employees, even in a busy corporate environment in their daily work and thus promotes your workflow and effectiveness. In this way, we create a real bridge to more sophisticated IT services, adapted to your employees and their needs.