Business processes are thus intelligently improved, automated, benefits increased, and precisely integrated into your existing IT landscape. Thus, our service catalog is also another step towards your ISO 9001, DIN ISO 20000 certification or your BAIT compliance regulations. But don’t worry, in addition to the popular OnPremise solution, we also have a “SavvyCloud”, which, as the name suggests, offers the know-how of our service catalog from the cloud. You can take care of your daily business without worries, we take care of the operation and maintenance as well as the import of the latest updates — of course, our cloud version also has all the features and conveniences.
The trend towards cloud solutions also proves that IT and the attitude of its users have changed significantly in recent years. A change in thinking has taken place and there is a growing awareness of IT as a key department. IT has become an indispensable internal success factor. Modern IT service management therefore views all its end users as customers. The transition here is not always visible to everyone, because IT services surround us everywhere. It doesn’t matter whether the services are offered within a company or whether they are purchased from an external service provider. One thing always takes center stage: the benefit for the user and the company.
But how do we manage not only to deliver services quickly and efficiently, but also to keep a constant eye on quality and costs? The answer is simple — good self-service that works. SavvySuite already comes with firmly anchored orderability rules that make this possible “from the gut”.
Which services are offered by the catalog is individually adapted to each company — you can say that everything that is managed by IT, no matter if IT or non-IT values, is a service. This includes accounts, authorizations, access rights, and even the application for vacation days and the ordering of a new desk.
The areas of application and significance of the IT service catalog are thus now very comprehensive. ESM (Enterprise Service Management) is dedicated precisely to these non-IT catalog services, which are made available but far exceed the scope of services provided by an IT service catalog.
The best-known use cases here (see our video above) are, for example, a connection to your HR system to automate employee entries or exits and ensure a successful start to the company just as much as a secure exit and discontinuation of all relevant services. Among other things, this closes security gaps and helps with many compliance issues.