Due to the corona pandemic digitization has received a strong, long overdue boost and has given impulses to sustainably improve and change the business world we know today. This affects not only the way we think but also how we work, but has also brought about numerous changes in the business world in recent years. In order to achieve international comparability, the quality management standard ISO 9001 was created and is today the most widely used national and international standard in the field of quality management (QM). We are pleased to have completed the 5th regular repeat audit at our company, as the TÜV Süd auditors have confirmed, that the quality management system of syscovery Business Solutions GmbH is still certified according to EN ISO 9001: 2015.
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Dear customers, partners, employees and friends,
in the recent years the annual customer forum in Worms has been an important date in the calendar. We are aware that many of you were happy to hear about the latest developments and updates as well as gaining knowledge about others Savvy practice usage and add it into your own experience portfolio.
As you may have read on our channels (Website/linkedin), we have followed the news about the spread of Sars-Cov‑2 since the end of January. Right from the start we knew that not only global measures and activity is needed but personal actions to protect the well-being of our customers and employees.
Thats why we started in early March 2020, as one of the first companies in the region, with sending the majority of our employees home to work remotely. From home they can take care for their families and also lower the risk of infection with sars-cov‑2 for them and colleages which need to stay in our headquarter.
Unfortunately, today we see how important it was to do that and an how important it will be to take even futher measures. The numbers and severity of people getting infected in our neighboring countries concerns us. In order to protect you, we decided to cancel this years customer forum.
One more thing — please #besavvy and #stayhome
Your team of
syscovery Business Solutions GmbH
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syscovery Business Solutions GmbH is following the suggestions of the federal goverment and leading pandemic experts at RKI and enables a large number of employees to work remote from their homes as a precautionary measure.
“There are no compromises on the safety or health of our employees. In the recent years, we have already built an infrastructure to rely on in this kind of situations.”
syscovery Business Solutions GmbH not only relies on the latest technologies and a future-proof process management, but also on their own inhouse version of their product “the Savvy Suite” — which now has the chance to prove itself as a strong helper to overcome this crisis. All employees are enabled to order work equipment, access and licenses they need on a daily work basis from home or anywhere they need it.
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2020/03/Homeoffice.jpg&nocache=14231080Dominikhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Dominik2020-03-11 14:59:412020-03-11 15:08:38Press release: syscovery prepares for corona virus
The “Große Liebfrauensaal” of the conference center “Das Wormser” was filled as never before with about 40 participants. On 21 and 22 May 2019 syscovery had invited to the sixth customer forum in Worms.
As in previous years, Dr. Peter Schwamb, Managing Director of syscovery GmbH, opened this year’s event with his key note. He examined the topic of agile organization identified by Forrester as a top trend. How do the SavvySuite and the syscovery consulting team support your company in becoming more agile?
SavvySuite Kundenforum 2019
The participants also knew the next programme item from the previous year. In order to get an idea of who they were dealing with, the participating companies briefly introduced themselves and described the scenarios in which they used the SavvySuite. In addition to many familiar faces, a new customer from Switzerland was warmly welcomed. The fact that the shortage of skilled workers is also a problem in IT was heard from several participants, who also included the information that there are still vacancies to be filled in their presentation for the introduction round.
Uwe Sacherer thankfully addressed the topic of advertising in his next presentation. He reported on various feedback & future sessions in which colleagues from product management visited our customers to take a closer look at difficulties and challenges and encouraged them to take advantage of the offer in the future as well. Topics that were raised several times, he now examined in more detail: language and language conversion; how to proceed when inactive employees are still assigned to active equipment; order placement by the deadline; and importing and distributing variable costs.
In the lunch break, participants were treated to a small buffet with offers such as “Moroccan bulgur salad with eggplant, peppers with mint coriander dip”, cocktail empanadas or shrimps in a dough coat. At the bar tables in the foyer, the opportunity was eagerly taken to speak personally with other customers or syscovery employees, with whom one exchanges e‑mails or makes phone calls for the rest of the year.
Bastian Wolf
In the next talk, Bastian Wolf, the head of SavvySuite product development, informed about the new features in release 1.10.2, which was released in January. The web-based decentralized catalog administration was newly introduced. Additional functionalities in the new web application were mainly available for key users in Identity Management and Entitlement Management. There were improvements in setting up representatives and ordering accessories. In the administration application, the support for the configuration of workflows was improved and the possibility of inventory data evaluation for improved catalog display was implemented.
The subsequent customer presentation by Harald Brech, Deutsche Telekom IT GmbH, dealt with anonymizing and pseudonymizing. He presented the concepts he uses to delete personal data that is no longer required or to store it in compliance with the law. From the general conditions to the analysis of previous processes and the technical implementation, the participants gained an intensive insight into the recently implemented project.
Block five was another regular component of the customer forums. Customers who had taken part in Feedback & Future Workshops were asked in advance to develop suggestions for changes. Five suggestions from three customers were presented.
Dr. Peter Schwamb und Uwe Sacherer
The customer representatives described their ideas, Uwe Sacherer supplemented the syscovery implementation proposals:
Adoption of the functionalities for the business process Product change into the HTML5 web application
Graphical representation of the order status on the order item detail page
Exchangeability of bundle equipment through a business process
Undoing Changes to Selected Data Objects
Key users can save the list of selected articles and reload it at a later time.
In a neck-and-neck race, proposal 5 with 19 votes overtook proposal 1 with 16 votes at the end. It will now be implemented for the next release.
On the way to the evening program, a flexible navigation system was required, as two roadblocks had to be turned around. Also the local taxi drivers had their problems. Happily arriving in Worms-Herrnsheim, the group learned a lot about vinegar production and was allowed to try a few things. After a short hike the evening ended with a dinner in Herrnsheim Castle.
Bastian Wolf
At the beginning of the second day, Bastian Wolf intensively dealt with the possibilities offered by bundles for designing the service catalogue. The focus was on variants of the process configuration and possibilities for changing the bundle composition.
Peter Suhling then examined critical infrastructures from the perspective of an ISO 27001 auditor.
In Block 8, Reinhard Kehl, Head of Consulting, dealt with the quality of master data in an implementation project. He explained why the data quality is critical for an implementation project and how the consultants analyse the data in practice “on dry land” with a simulation in advance. Using the example of missing address data, he demonstrated the possibilities of dealing with the situation at short notice in order to still be able to meet deadlines.
During the lunch break, after enjoying a tomato mozzarella burgers or carrot and coconut soup with ginger and similar delicacies, several customers took the opportunity to take a look at the latest release of the Savvy Suite on the demo notebooks or to ask questions that had arisen in the discussion about the various implementation options. The experts of syscovery were available for all questions.
Reinhard Kehl
In the last lecture of the day, Bastian Wolf looked into the future. After a short preview of the release 1.10.3.0, which is already in development, he dealt with the question how a smooth transition from the Classic Web application to the new HTML5 Web application could look like. Then there were some other improvements that are planned for the near future. His concluding remark that future changes will also be strongly influenced by the feedback of our customers in the Feedback & Future Workshops closed the circle to the first presentation.
With a vinegar presentation in their luggage and many new food for thought, the participants started their return journey. Not least due to the crosses on the evaluation forms, the participants gave very positive feedback and announced that they would be happy to return next year.
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2018/03/Wormser_Tagungszentrum_Foto_DLukac.jpg&nocache=1300965Uwe Sachererhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Uwe Sacherer2019-06-05 15:36:422020-02-07 10:40:08SavvySuite exchange of experiences or job market?
After completion of the regular repeat audit, TÜV Süd’s auditor confirmed that the quality management system of syscovery Business Solutions GmbH is still EN ISO 9001:2015 certified.
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Like in the past, a SavvySuite customer forum will be held and we would be very happy to welcome you as a participant.
We would like to invite you to visit us at the city of our headquarters in Worms to meet other SavvySuite customers, for specialist talks with our expert team and to collect the latest news concerning the new SavvySuite releases. Please note that all presentations will be held in German language.
DATE: May 21 & 22, 2019
LOCATION: Das Wormser conference center, Worms
Do you know about co-workers that might be interested in our customer forum? Please feel free to forward this message to them.
We would be very happy to welcome you as participant of this event.
Your syscovery team
Tagungszentrum Das Wormser — Foto D. Lukac
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After completion of the regular monitoring audit, TÜV Süd’s auditor confirmed that the quality management system of syscovery Business Solutions GmbH is still EN ISO 9001:2015 certified.
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2020/08/TÜV-Audit.jpg&nocache=14231080Uwe Sachererhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Uwe Sacherer2018-07-03 11:59:542020-02-07 10:40:08Successful monitoring audit according to DIN EN ISO 9001:2015
This year syscovery invited to the fifth SavvySuite customer forum in Worms on June 12 and 13, 2018. This year, more than 30 participants gathered in the Great Liebfrauensaal of the “Das Wormser” conference centre, another increase compared to the previous year.
Dr. Peter Schwamb
The first presentation, the key note by syscovery CEO Dr. Peter Schwamb, dealt this year with the hype surrounding the EU DSGVO. He described to the participants where SavvySuite is affected by this regulation and how it supports customers.
This was followed, as usual, by a round of introductions in which the participants briefly introduced themselves and their colleagues, but also the SavvySuite usage scenario. New customers from Austria and Switzerland who attended for the first time were particularly warmly welcomed. Moderator Uwe Sacherer presented a wine gift to a particularly loyal regular customer who had never missed a customer forum before.
Klaus Kirchner
During lecture number two Klaus Kirchner took the participants on an excursion into the world of SavvySuite Entitlement Management. He presented the revised concept for data owners and authorizations for the new release, which does not require structuring higher levels and is therefore very easy to implement. He also showed this in practical examples of a configuration in the demo system.
The lunch break was not only an opportunity to exchange ideas with other customers. Many syscovery employees, who previously only knew their customer contacts by phone, could now get to know each other personally and assign a face to the voice.
Bastian Wolf
Bastian Wolf, head of SavvySuite product development, presented the new features of Release 1.10.1. In addition to the enhancements already mentioned in the EM module for the new Web application, there were also extended price displays, a completely revised wizard for self-service orders, in which work steps are now only displayed if they are required, and improved links between various data objects in the administration application.
The first customer lecture led the participants into the world of the demigods in white, to a university hospital with further affiliated hospitals. He showed how a self-written application used for many years, which was configured “to the customer’s liking”, was replaced by the SavvySuite, an “off-the-shelf” software, so to speak. The results of the one-year project were so positive that the SavvySuite is now to be introduced at other customers of this IT provider.
Uwe Sacherer
Block five was another regular component of the customer forums. The Feedback & Future Workshops conducted by syscovery Product Development with various customers resulted in five suggestions for changes to the SavvySuite, presented by Uwe Sacherer:
Home page news — Announcements and information from the provider on the SavvySuite home page, formatable with HTML tags and controllable by start and end date
WYSIWYG-Editor — Easily add HTML formatting to article descriptions and mails via an editor
Search fields for equipment and order items — Key users should be able to decide which search fields are displayed at all and how they are sorted
Order history — The equipment can be used to track who ordered or approved what and when
Fill attributes — fill fixed and dynamic attributes in a request once, even if they are used on different data objects
With 25.5 points, proposal four ended up well ahead of the 12 points of proposal five and the nine points of proposal one. It is now being implemented for Release 1.10.2.
The evening program began for the drivers with a phenomenon almost unknown in Worms — the traffic chaos around the closed roundabout on Andreasstraße. On foot we walked “Between Day and Darkness” to curious and legendary sites of the city of Worms. Punctually at the beginning of the tour the rain stopped, so that the group came dry through the old town of Worms. The evening ended in Osthofen in the restaurant Vis-a-Vis with rump steak or asparagus risotto and a glass of Rhine-Hessian wine.
Reinhard Kehl
On the second day, Reinhard Kehl, Head of Consulting, dealt with the New-Employee-Process. How can a seamless interaction between identity, service request and password management processes be achieved?
Customer presentation number two came from a new customer from Austria, who initially only handles hardware and software deployment via SavvySuite. As with almost all other customers, a central challenge was to strike a balance between the desired standardization on the one hand and the need to respond to the specific wishes of all customer organizations on the other. The three participants made their way back to Austria with the reassuring realization: we are not alone!
After Klaus Kirchner’s excursion to the EM module on the first day, an intensive look at the Invoice Management module of the SavvySuite was on the agenda. Thus the participants received new suggestions and ideas, how article prices and internal activity allocation can be used.
The lunch break with fresh cheese rolls in crepes coats with rocket and fig mustard, asparagus radish salad with turkey schnitzel and similar delicacies offered the opportunity to have a look at the latest release of the Savvy Suite or to answer questions that had arisen in the discussion about the various implementation possibilities. The experts of syscovery were available for all questions.
Sherzod Ubaydulloev
The question of how identity management and request management processes can be linked was already discussed at the beginning of the day. Sherzod Ubaydulloev’s lecture showed the implementation in detail. Which systems are involved — how is the process implemented? The best practice proposal followed an actual implementation in a project.
In the last lecture of the day Dr. Peter Schwamb went on a journey through time. Which topics were on the agenda of the last releases, how were they implemented? Integrated in this picture, he took a look at the points to be realized at short notice in the current release, at the further strategy for the conversion of the Classic Web functionalities for the HTML5 web application and at future ideas without previously defined realization plans.
Supplied with a small present and plenty of discussion material, the participants set off on their journey home. Almost all participants were very satisfied with the event and took home some suggestions for possible modifications of the SavvySuite.
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2018/03/Wormser_Tagungszentrum_Foto_DLukac.jpg&nocache=1300965Uwe Sachererhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Uwe Sacherer2018-06-15 18:12:562020-02-07 10:40:08You are not alone!
like in the past, a syscovery SavvySuite customer forum will be held and we would be very happy to welcome you as a participant.
We would like to invite you to visit us at the city of our headquarters in Worms to meet other SavvySuite customers, for specialist talks with our expert team and to collect the latest news concerning the new SavvySuite releases. Please note that all presentations will be held in German language.
DATE. June 12 & 13, 2018
LOCATION: Das Wormser conference center, Worms
Do you know about co-workers that might be interested in our customer forum? Please feel free to forward this message to them.
We would be very happy to welcome you as participant of this event.
Your syscovery team
Picture: Das Wormser conference center by D. Lukac
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2018/03/Wormser_Tagungszentrum_Foto_DLukac.jpg&nocache=1300965Dominikhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Dominik2018-05-13 13:12:142020-02-07 10:40:09Fifth SavvySuite Customer Forum in Worms
This year’s SavvySuite Customer Forum took place in Worms on 16 and 17 May 2017. Due to holidays and trade fair dates, the event was held about a month earlier this year than in previous years. syscovery invited its customers to Worms for the fourth time. As in the previous year, the customer forum took place in the “Das Wormser” event centre.
Dr. Peter Schwamb, Managing Director of syscovery, welcomed about 30 participants to the Liebfrauensaal at 11 am.
In his key note, he took a look at current developments in the area of cloud technology and noted that this offering is slowly establishing itself on the market.
Afterwards, the participants introduced themselves briefly. The longest journey this year was from Zurich and Sofia.
The first presentation was dedicated to the release 1.9.4, which was released in December 2016. Some participants had already made experiences with the new release, the others received the information about the new features from the head of Savvy Suite product development, Bastian Wolf. In addition to minor improvements in the display of tasks and mandatory fields, Microsoft’s Edge browser is now also supported. In the area of key users, there were improvements in the triggering of collective changes in the Web application and extensions for new orders from the catalog and for accessories.
During the lunch break, while enjoying wraps and mini-burgers, customers met with syscovery staff who would otherwise only contact them by e‑mail or telephone. Thus one could finally assign a face to the telephone voice and get to know each other personally.
The first customer presentation was held by a customer from Zurich. He used many key figures to describe the development of the system since its introduction five years ago. Initially 250 articles in the service catalogue have now grown to 7,000, and six responsible employees have since become one. The next big step is to switch to a cloud-based system.
Another regular component of the customer forums is the presentation of the change proposals for the next release. Customers who participated in the Feedback & Future Workshops with syscovery product development during the year were able to submit suggestions for changes. These were consolidated and elaborated in 5 proposals. Uwe Sacherer explained the proposals on the following topics
quick steps — simplifying order placement for self-service users
price display — extended display of prices in the order process
simplified administration of representations
change the assignment to system transport changes for data objects
queries to the client — service recipient — approver
With 18 points, the proposal number 1 for the introduction of an additional option for self-service users came in second place. With 21 points, the winner and thus scheduled for implementation in the next release, proposal 2 is to list the price display in detail for each item in the order wizard and on the approval item detail page.
During the coffee break there was the opportunity to clarify questions that had arisen on two demo systems and to try out the latest developments for oneself. The experts of syscovery were available for all questions.
The last customer presentation of the day was about centralized workplace management. The speakers described the challenges and progress of introducing standardized products in a very large organization with many national companies.
The day ended with a visit to the Spohr winery in Worms-Abenheim, where a bottle or two of wine was tasted in addition to various delicacies (e.g. asparagus tarte flambé). Between chops and oven slippers with strawberries, one or two SavvySuite configuration questions were discussed.
Uwe Sacherer opened the second day of the customer forum with an overview of the latest module of SavvySuite, Work Order Management. Various sample processes were run through in the administration application and the Web application. The possibilities of serialization, integration of different workflows and escalation were explained in theory and demonstrated in practice.
The next presentation was about the connection of SavvySuite to the Microsoft System Configuration Center Manager (SCCM). Sherzod Ubaydulloev compared the possibilities of software management via device membership in an AD group and management via direct control of the SCCM via the PowerShell connector. Various options for using individual packages or collections were explained and evaluated.
The topic cloud was the focus of Klaus Kirchner’s lecture. He explained the motivation of syscovery to implement a transfer to the cloud for the in-house SavvySuite, in this case Microsoft Azure. This was about the flexibility of not having to take hardware with you for worldwide training, scalability and certification. On the basis of statistical evaluations and model calculations, however, he also showed that such a change is also purely financially worthwhile.
As usual, the participants used the lunch break for a lively exchange of experiences. The new concept with finger food instead of a hearty meal met this purpose and was highly praised by the participants.
As usual, the conclusion was a look at the roadmap. This time Bastian Wolf not only reported on the medium-term topics (key user functionalities in the OM/IDM module; decentralized catalog administration). He also looked at the current development of Release 1.10. Here he dealt in more detail with the following topics
Release for Windows Server 2016 and SQL Server 2016
Changeover of the installation procedure: Update installation also for major releases
Administration of 32 languages
Configuration of order proposals in the administration application
Ordering and managing data folders and associated permissions
Cluster analysis of inventory data
Around 2:30 pm Peter Schwamb said goodbye to the participants. Almost all participants were very satisfied with the event and took home one or two suggestions for possible extensions of the SavvySuite.
Translated using https://www.deepl.com/translator
https://thesavvysuite.com/wp-content/webpc-passthru.php?src=https://thesavvysuite.com/wp-content/uploads/2018/03/Wormser_Tagungszentrum_Foto_DLukac.jpg&nocache=1300965Uwe Sachererhttps://thesavvysuite.com/wp-content/webpc-passthru.php?src=http://thesavvysuite.com/wp-content/uploads/2015/09/the-savvy-suite-logo.png&nocache=1Uwe Sacherer2017-05-23 11:24:512020-02-07 10:40:09Networking at the fourth SavvySuite Customer Forum