Successful repeat audit according to DIN EN ISO 9001:2015

Due to the coro­na pan­de­mic digi­tiz­a­ti­on has recei­ved a strong, long over­due boost and has given impul­ses to sus­tainab­ly impro­ve and chan­ge the busi­ness world we know today. This affects not only the way we think but also how we work, but has also brought about nume­rous chan­ges in the busi­ness world in recent years. In order to achie­ve inter­na­tio­nal com­pa­ra­bi­li­ty, the qua­li­ty manage­ment stan­dard ISO 9001 was crea­ted and is today the most wide­ly used natio­nal and inter­na­tio­nal stan­dard in the field of qua­li­ty manage­ment (QM). We are plea­sed to have com­ple­ted the 5th regu­lar repeat audit at our com­pa­ny, as the TÜV Süd audi­tors have con­fir­med, that the qua­li­ty manage­ment sys­tem of sys­co­very Busi­ness Solu­ti­ons GmbH is still cer­ti­fied accord­ing to EN ISO 9001: 2015.

Customer forum 2020 canceled

Dear cus­to­mers, part­ners, employees and friends,

in the recent years the annu­al cus­to­mer forum in Worms has been an important date in the calen­dar. We are awa­re that many of you were hap­py to hear about the latest deve­lo­p­ments and updates as well as gai­ning know­ledge about others Sav­vy prac­ti­ce usa­ge and add it into your own expe­ri­ence portfolio.

As you may have read on our chan­nels (Website/linkedin), we have fol­lo­wed the news about the spread of Sars-Cov‑2 sin­ce the end of Janu­a­ry.  Right from the start we knew that not only glo­bal mea­su­res and acti­vi­ty is nee­ded but per­so­nal actions to pro­tect the well-being of our cus­to­mers and employees.

Thats why we star­ted in ear­ly March 2020, as one of the first com­pa­nies in the regi­on, with sen­ding the majo­ri­ty of our employees home to work remo­te­ly. From home they can take care for their fami­lies and also lower the risk of infec­tion with sars-cov‑2 for them and col­leages which need to stay in our headquarter.

Unfor­tu­n­a­te­ly, today we see how important it was to do that and an how important it will be to take even futher mea­su­res. The num­bers and seve­ri­ty of peop­le get­ting infec­ted in our neigh­bo­ring coun­tries con­cerns us.  In order to pro­tect you, we deci­ded to can­cel this years cus­to­mer forum.

One more thing —  plea­se #bes­av­vy  and #stay­home

Your team of

sys­co­very Busi­ness Solu­ti­ons GmbH

 

 

Press release: syscovery prepares for corona virus

sys­co­very Busi­ness Solu­ti­ons GmbH is fol­lowing the sug­ges­ti­ons of the federal gover­ment and lea­ding pan­de­mic experts at RKI and enab­les a lar­ge num­ber of employees to work remo­te from their homes as a pre­cau­tio­na­ry measure.

“The­re are no com­pro­mi­ses on the safe­ty or health of our employees. In the recent years, we have alrea­dy built an infra­st­ruc­tu­re to rely on in this kind of situations.”

sys­co­very Busi­ness Solu­ti­ons GmbH not only reli­es on the latest tech­no­lo­gies and a future-pro­of pro­cess manage­ment, but also on their own inhouse ver­si­on of their pro­duct “the Sav­vy Suite” — which now has the chan­ce to pro­ve its­elf as a strong hel­per to over­co­me this cri­sis. All employees are enab­led to order work equip­ment, access and licen­ses they need on a dai­ly work basis from home or any­whe­re they need it.

Panoramafoto Tagungszentrum "Das Wormser"

SavvySuite exchange of experiences or job market?

The “Gro­ße Lieb­frau­en­saal” of the con­fe­rence cen­ter “Das Worm­ser” was fil­led as never befo­re with about 40 par­ti­ci­pants. On 21 and 22 May 2019 sys­co­very had invi­ted to the sixth cus­to­mer forum in Worms.

As in pre­vious years, Dr. Peter Schwamb, Mana­ging Direc­tor of sys­co­very GmbH, ope­ned this year’s event with his key note. He exami­ned the topic of agi­le orga­niz­a­ti­on iden­ti­fied by For­res­ter as a top trend. How do the Sav­vy­Sui­te and the sys­co­very con­sul­ting team sup­port your com­pa­ny in beco­m­ing more agile?

Totale

Sav­vy­Sui­te Kun­den­fo­rum 2019

The par­ti­ci­pants also knew the next pro­gram­me item from the pre­vious year. In order to get an idea of who they were dealing with, the par­ti­ci­pa­ting com­pa­nies brief­ly intro­du­ced them­sel­ves and descri­bed the sce­n­a­ri­os in which they used the Sav­vy­Sui­te. In addi­ti­on to many fami­li­ar faces, a new cus­to­mer from Switz­er­land was warm­ly wel­co­med. The fact that the shor­ta­ge of skil­led workers is also a pro­blem in IT was heard from several par­ti­ci­pants, who also inclu­ded the infor­ma­ti­on that the­re are still vacan­ci­es to be fil­led in their pre­sen­ta­ti­on for the intro­duc­tion round.

Uwe Sache­rer thank­ful­ly addres­sed the topic of adver­ti­sing in his next pre­sen­ta­ti­on. He repor­ted on various feed­back & future ses­si­ons in which col­leagues from pro­duct manage­ment visi­ted our cus­to­mers to take a clo­ser look at dif­fi­cul­ties and chal­len­ges and encou­ra­ged them to take advan­ta­ge of the offer in the future as well. Topics that were rai­sed several times, he now exami­ned in more detail: lan­guage and lan­guage con­ver­si­on; how to pro­ceed when inac­ti­ve employees are still assi­gned to acti­ve equip­ment; order pla­ce­ment by the dead­line; and impor­ting and dis­tri­bu­ting varia­ble costs.

In the lunch break, par­ti­ci­pants were trea­ted to a small buf­fet with offers such as “Moroccan bul­gur salad with egg­plant, pep­pers with mint cori­an­der dip”, cock­tail empa­na­das or shrimps in a dough coat. At the bar tables in the foy­er, the oppor­tu­ni­ty was eager­ly taken to speak per­so­nal­ly with other cus­to­mers or sys­co­very employees, with whom one exch­an­ges e‑mails or makes pho­ne calls for the rest of the year.

Bastian Wolf

Bas­ti­an Wolf

In the next talk, Bas­ti­an Wolf, the head of Sav­vy­Sui­te pro­duct deve­lo­p­ment, infor­med about the new fea­tures in release 1.10.2, which was released in Janu­a­ry. The web-based decen­tra­li­zed cata­log admi­nis­tra­ti­on was new­ly intro­du­ced. Addi­tio­nal func­tio­n­a­li­ties in the new web app­li­ca­ti­on were main­ly avail­ab­le for key users in Iden­ti­ty Manage­ment and Enti­t­le­ment Manage­ment. The­re were impro­ve­ments in set­ting up repre­sen­ta­ti­ves and orde­ring access­ories. In the admi­nis­tra­ti­on app­li­ca­ti­on, the sup­port for the con­fi­gu­ra­ti­on of work­flows was impro­ved and the pos­si­bi­li­ty of inven­to­ry data eva­lua­ti­on for impro­ved cata­log dis­play was implemented.

The sub­se­quent cus­to­mer pre­sen­ta­ti­on by Harald Brech, Deut­sche Tele­kom IT GmbH, dealt with anony­mi­zing and pseud­ony­mi­zing. He pre­sen­ted the con­cepts he uses to dele­te per­so­nal data that is no lon­ger requi­red or to store it in com­pli­an­ce with the law. From the gene­ral con­di­ti­ons to the ana­ly­sis of pre­vious pro­ces­ses and the tech­ni­cal imple­men­ta­ti­on, the par­ti­ci­pants gai­ned an inten­si­ve insight into the recent­ly imple­men­ted project.

Block five was ano­t­her regu­lar com­po­nent of the cus­to­mer forums. Cus­to­mers who had taken part in Feed­back & Future Work­shops were asked in advan­ce to deve­lop sug­ges­ti­ons for chan­ges. Five sug­ges­ti­ons from three cus­to­mers were presented.

Dr. Peter Schwamb und Uwe Sacherer

Dr. Peter Schwamb und Uwe Sacherer

The cus­to­mer repre­sen­ta­ti­ves descri­bed their ide­as, Uwe Sache­rer sup­ple­men­ted the sys­co­very imple­men­ta­ti­on proposals:

  1. Adop­ti­on of the func­tio­n­a­li­ties for the busi­ness pro­cess Pro­duct chan­ge into the HTML5 web application
  2. Gra­phi­cal repre­sen­ta­ti­on of the order sta­tus on the order item detail page
  3. Exch­an­gea­bi­li­ty of bund­le equip­ment through a busi­ness process
  4. Undo­ing Chan­ges to Selec­ted Data Objects
  5. Key users can save the list of selec­ted arti­cles and rel­oad it at a later time.

In a neck-and-neck race, pro­po­sal 5 with 19 votes over­took pro­po­sal 1 with 16 votes at the end. It will now be imple­men­ted for the next release.

On the way to the evening pro­gram, a fle­xi­ble navi­ga­ti­on sys­tem was requi­red, as two road­blocks had to be tur­ned around. Also the local taxi dri­vers had their pro­blems. Hap­pi­ly arri­ving in Worms-Herrns­heim, the group lear­ned a lot about vine­gar pro­duc­tion and was allo­wed to try a few things. After a short hike the evening ended with a din­ner in Herrns­heim Castle.

Bastian Wolf erklaert Bundles

Bas­ti­an Wolf

At the begin­ning of the second day, Bas­ti­an Wolf inten­si­ve­ly dealt with the pos­si­bi­li­ties offe­red by bund­les for designing the ser­vice cata­lo­gue. The focus was on vari­ants of the pro­cess con­fi­gu­ra­ti­on and pos­si­bi­li­ties for chan­ging the bund­le composition.

Peter Suhling then exami­ned cri­ti­cal infra­st­ruc­tures from the per­spec­ti­ve of an ISO 27001 auditor.

In Block 8, Rein­hard Kehl, Head of Con­sul­ting, dealt with the qua­li­ty of mas­ter data in an imple­men­ta­ti­on pro­ject. He exp­lai­ned why the data qua­li­ty is cri­ti­cal for an imple­men­ta­ti­on pro­ject and how the con­sul­tants ana­ly­se the data in prac­ti­ce “on dry land” with a simu­la­ti­on in advan­ce. Using the examp­le of mis­sing address data, he demons­tra­ted the pos­si­bi­li­ties of dealing with the situa­ti­on at short noti­ce in order to still be able to meet deadlines.

During the lunch break, after enjoy­ing a toma­to moz­za­rel­la bur­gers or car­rot and coco­nut soup with gin­ger and simi­lar deli­caci­es, several cus­to­mers took the oppor­tu­ni­ty to take a look at the latest release of the Sav­vy Suite on the demo note­books or to ask ques­ti­ons that had ari­sen in the dis­cus­sion about the various imple­men­ta­ti­on opti­ons. The experts of sys­co­very were avail­ab­le for all questions.

Reinhard Kehl

Rein­hard Kehl

In the last lec­tu­re of the day, Bas­ti­an Wolf loo­ked into the future. After a short pre­view of the release 1.10.3.0, which is alrea­dy in deve­lo­p­ment, he dealt with the ques­ti­on how a smooth tran­si­ti­on from the Clas­sic Web app­li­ca­ti­on to the new HTML5 Web app­li­ca­ti­on could look like. Then the­re were some other impro­ve­ments that are plan­ned for the near future. His con­clu­ding remark that future chan­ges will also be stron­gly influ­en­ced by the feed­back of our cus­to­mers in the Feed­back & Future Work­shops clo­sed the cir­cle to the first presentation.

With a vine­gar pre­sen­ta­ti­on in their lug­ga­ge and many new food for thought, the par­ti­ci­pants star­ted their return jour­ney. Not least due to the cros­ses on the eva­lua­ti­on forms, the par­ti­ci­pants gave very posi­ti­ve feed­back and announ­ced that they would be hap­py to return next year.

 

 

Successful repeat audit according to DIN EN ISO 9001:2015

After com­ple­ti­on of the regu­lar repeat audit, TÜV Süd’s audi­tor con­fir­med that the qua­li­ty manage­ment sys­tem of sys­co­very Busi­ness Solu­ti­ons GmbH is still EN ISO 9001:2015 certified.

Panoramafoto Tagungszentrum "Das Wormser"

Sixth SavvySuite Customer Forum in Worms

Like in the past, a Sav­vy­Sui­te cus­to­mer forum will be held and we would be very hap­py to wel­co­me you as a participant.

We would like to invi­te you to visit us at the city of our head­quar­ters in Worms to meet other Sav­vy­Sui­te cus­to­mers, for spe­cia­list talks with our expert team and to collect the latest news con­cer­ning the new Sav­vy­Sui­te relea­ses. Plea­se note that all pre­sen­ta­ti­ons will be held in Ger­man language.

DATE: May 21 & 22, 2019
LOCATION: Das Worm­ser con­fe­rence cen­ter, Worms

Do you know about co-workers that might be inte­res­ted in our cus­to­mer forum? Plea­se feel free to for­ward this mes­sa­ge to them.
We would be very hap­py to wel­co­me you as par­ti­ci­pant of this event.

Your sys­co­very team

Panoramafoto Das Wormser Tagungszentrum

Tagungs­zen­trum Das Worm­ser — Foto D. Lukac

 

Successful monitoring audit according to DIN EN ISO 9001:2015

After com­ple­ti­on of the regu­lar moni­to­ring audit, TÜV Süd’s audi­tor con­fir­med that the qua­li­ty manage­ment sys­tem of sys­co­very Busi­ness Solu­ti­ons GmbH is still EN ISO 9001:2015 certified.

Panoramafoto Tagungszentrum "Das Wormser"

You are not alone!

This year sys­co­very invi­ted to the fifth Sav­vy­Sui­te cus­to­mer forum in Worms on June 12 and 13, 2018. This year, more than 30 par­ti­ci­pants gathe­red in the Gre­at Lieb­frau­en­saal of the “Das Worm­ser” con­fe­rence cent­re, ano­t­her incre­a­se com­pa­red to the pre­vious year.

Foto Dr. Peter Schwamb

Dr. Peter Schwamb

The first pre­sen­ta­ti­on, the key note by sys­co­very CEO Dr. Peter Schwamb, dealt this year with the hype sur­roun­ding the EU DSGVO. He descri­bed to the par­ti­ci­pants whe­re Sav­vy­Sui­te is affec­ted by this regu­la­ti­on and how it sup­ports customers.

This was fol­lo­wed, as usu­al, by a round of intro­duc­tions in which the par­ti­ci­pants brief­ly intro­du­ced them­sel­ves and their col­leagues, but also the Sav­vy­Sui­te usa­ge sce­n­a­rio. New cus­to­mers from Aus­tria and Switz­er­land who atten­ded for the first time were par­ti­cu­lar­ly warm­ly wel­co­med. Mode­ra­tor Uwe Sache­rer pre­sen­ted a wine gift to a par­ti­cu­lar­ly loy­al regu­lar cus­to­mer who had never mis­sed a cus­to­mer forum before.

Foto Klaus Kirchner

Klaus Kirch­ner

During lec­tu­re num­ber two Klaus Kirch­ner took the par­ti­ci­pants on an excur­si­on into the world of Sav­vy­Sui­te Enti­t­le­ment Manage­ment. He pre­sen­ted the revi­sed con­cept for data owners and aut­ho­riz­a­ti­ons for the new release, which does not requi­re struc­tu­ring hig­her levels and is the­re­fo­re very easy to imple­ment. He also show­ed this in prac­ti­cal examp­les of a con­fi­gu­ra­ti­on in the demo system.

The lunch break was not only an oppor­tu­ni­ty to exchan­ge ide­as with other cus­to­mers. Many sys­co­very employees, who pre­vious­ly only knew their cus­to­mer con­ta­cts by pho­ne, could now get to know each other per­so­nal­ly and assign a face to the voice.

Foto Bastian Wolf

Bas­ti­an Wolf

Bas­ti­an Wolf, head of Sav­vy­Sui­te pro­duct deve­lo­p­ment, pre­sen­ted the new fea­tures of Release 1.10.1. In addi­ti­on to the enhan­ce­ments alrea­dy men­tio­ned in the EM modu­le for the new Web app­li­ca­ti­on, the­re were also exten­ded pri­ce dis­plays, a com­ple­te­ly revi­sed wizard for self-ser­vice orders, in which work steps are now only dis­play­ed if they are requi­red, and impro­ved links bet­ween various data objects in the admi­nis­tra­ti­on application.

The first cus­to­mer lec­tu­re led the par­ti­ci­pants into the world of the demi­gods in white, to a uni­ver­si­ty hos­pi­tal with fur­ther affi­lia­ted hos­pi­tals. He show­ed how a self-writ­ten app­li­ca­ti­on used for many years, which was con­fi­gu­red “to the customer’s liking”, was repla­ced by the Sav­vy­Sui­te, an “off-the-shelf” soft­ware, so to speak. The results of the one-year pro­ject were so posi­ti­ve that the Sav­vy­Sui­te is now to be intro­du­ced at other cus­to­mers of this IT provider.

Foto Uwe Sacherer

Uwe Sache­rer

Block five was ano­t­her regu­lar com­po­nent of the cus­to­mer forums. The Feed­back & Future Work­shops con­duc­ted by sys­co­very Pro­duct Deve­lo­p­ment with various cus­to­mers resul­ted in five sug­ges­ti­ons for chan­ges to the Sav­vy­Sui­te, pre­sen­ted by Uwe Sacherer:

  1. Home page news — Announ­ce­ments and infor­ma­ti­on from the pro­vi­der on the Sav­vy­Sui­te home page, for­mat­a­ble with HTML tags and con­troll­ab­le by start and end date
  2. WYSI­WYG-Edi­tor — Easi­ly add HTML for­mat­ting to arti­cle descrip­ti­ons and mails via an editor
  3. Search fiel­ds for equip­ment and order items — Key users should be able to deci­de which search fiel­ds are dis­play­ed at all and how they are sorted
  4. Order histo­ry — The equip­ment can be used to track who orde­red or appro­ved what and when
  5. Fill attri­bu­tes — fill fixed and dyna­mic attri­bu­tes in a request once, even if they are used on dif­fe­rent data objects

With 25.5 points, pro­po­sal four ended up well ahead of the 12 points of pro­po­sal five and the nine points of pro­po­sal one. It is now being imple­men­ted for Release 1.10.2.

The evening pro­gram began for the dri­vers with a phe­no­me­non almost unknown in Worms — the traf­fic cha­os around the clo­sed round­about on Andre­as­stra­ße. On foot we wal­ked “Bet­ween Day and Darkness” to curious and legen­da­ry sites of the city of Worms. Punc­tual­ly at the begin­ning of the tour the rain stop­ped, so that the group came dry through the old town of Worms. The evening ended in Ost­ho­fen in the restau­rant Vis-a-Vis with rump steak or aspa­ra­gus risot­to and a glass of Rhi­ne-Hes­si­an wine.

Foto Reinhard Kehl

Rein­hard Kehl

On the second day, Rein­hard Kehl, Head of Con­sul­ting, dealt with the New-Employee-Pro­cess. How can a seam­less inter­ac­tion bet­ween iden­ti­ty, ser­vice request and pass­word manage­ment pro­ces­ses be achieved?

Cus­to­mer pre­sen­ta­ti­on num­ber two came from a new cus­to­mer from Aus­tria, who initi­al­ly only hand­les hard­ware and soft­ware deploy­ment via Sav­vy­Sui­te. As with almost all other cus­to­mers, a cen­tral chal­len­ge was to strike a balan­ce bet­ween the desi­red stan­dar­di­z­a­ti­on on the one hand and the need to respond to the spe­ci­fic wis­hes of all cus­to­mer orga­niz­a­ti­ons on the other. The three par­ti­ci­pants made their way back to Aus­tria with the reas­su­ring rea­liz­a­ti­on: we are not alone!

After Klaus Kirchner’s excur­si­on to the EM modu­le on the first day, an inten­si­ve look at the Invoice Manage­ment modu­le of the Sav­vy­Sui­te was on the agen­da. Thus the par­ti­ci­pants recei­ved new sug­ges­ti­ons and ide­as, how arti­cle pri­ces and inter­nal acti­vi­ty allo­ca­ti­on can be used.

The lunch break with fresh cheese rolls in crepes coats with rocket and fig mus­tard, aspa­ra­gus radish salad with tur­key schnit­zel and simi­lar deli­caci­es offe­red the oppor­tu­ni­ty to have a look at the latest release of the Sav­vy Suite or to ans­wer ques­ti­ons that had ari­sen in the dis­cus­sion about the various imple­men­ta­ti­on pos­si­bi­li­ties. The experts of sys­co­very were avail­ab­le for all questions.

Foto Sherzod Ubaydulloev

Sher­zod Ubaydulloev

The ques­ti­on of how iden­ti­ty manage­ment and request manage­ment pro­ces­ses can be lin­ked was alrea­dy dis­cus­sed at the begin­ning of the day. Sher­zod Ubaydulloev’s lec­tu­re show­ed the imple­men­ta­ti­on in detail. Which sys­tems are invol­ved — how is the pro­cess imple­men­ted? The best prac­ti­ce pro­po­sal fol­lo­wed an actu­al imple­men­ta­ti­on in a project.

In the last lec­tu­re of the day Dr. Peter Schwamb went on a jour­ney through time. Which topics were on the agen­da of the last relea­ses, how were they imple­men­ted? Inte­gra­ted in this pic­tu­re, he took a look at the points to be rea­li­zed at short noti­ce in the cur­rent release, at the fur­ther stra­te­gy for the con­ver­si­on of the Clas­sic Web func­tio­n­a­li­ties for the HTML5 web app­li­ca­ti­on and at future ide­as without pre­vious­ly defi­ned rea­liz­a­ti­on plans.

Sup­plied with a small pre­sent and ple­nty of dis­cus­sion mate­ri­al, the par­ti­ci­pants set off on their jour­ney home. Almost all par­ti­ci­pants were very satis­fied with the event and took home some sug­ges­ti­ons for pos­si­ble modi­fi­ca­ti­ons of the SavvySuite.

Panoramafoto Tagungszentrum "Das Wormser"

Fifth SavvySuite Customer Forum in Worms

like in the past, a sys­co­very Sav­vy­Sui­te cus­to­mer forum will be held and we would be very hap­py to wel­co­me you as a participant.

We would like to invi­te you to visit us at the city of our head­quar­ters in Worms to meet other Sav­vy­Sui­te cus­to­mers, for spe­cia­list talks with our expert team and to collect the latest news con­cer­ning the new Sav­vy­Sui­te relea­ses. Plea­se note that all pre­sen­ta­ti­ons will be held in Ger­man language.

DATE. June 12 & 13, 2018

LOCATION: Das Worm­ser con­fe­rence cen­ter, Worms

Do you know about co-workers that might be inte­res­ted in our cus­to­mer forum? Plea­se feel free to for­ward this mes­sa­ge to them.

We would be very hap­py to wel­co­me you as par­ti­ci­pant of this event.

Your sys­co­very team

 

Panoramafoto Das Wormser Tagungszentrum

Pic­tu­re: Das Worm­ser con­fe­rence cen­ter by      D. Lukac

 

Panoramafoto Tagungszentrum "Das Wormser"

Networking at the fourth SavvySuite Customer Forum

This year’s Sav­vy­Sui­te Cus­to­mer Forum took place in Worms on 16 and 17 May 2017. Due to holi­days and tra­de fair dates, the event was held about a mon­th ear­lier this year than in pre­vious years. sys­co­very invi­ted its cus­to­mers to Worms for the fourth time. As in the pre­vious year, the cus­to­mer forum took place in the “Das Worm­ser” event centre.
Dr. Peter Schwamb, Mana­ging Direc­tor of sys­co­very, wel­co­med about 30 par­ti­ci­pants to the Lieb­frau­en­saal at 11 am.

In his key note, he took a look at cur­rent deve­lo­p­ments in the area of cloud tech­no­lo­gy and noted that this offe­ring is slow­ly estab­li­shing its­elf on the market.

After­wards, the par­ti­ci­pants intro­du­ced them­sel­ves brief­ly. The lon­gest jour­ney this year was from Zurich and Sofia.

The first pre­sen­ta­ti­on was dedi­ca­ted to the release 1.9.4, which was released in Decem­ber 2016. Some par­ti­ci­pants had alrea­dy made expe­ri­en­ces with the new release, the others recei­ved the infor­ma­ti­on about the new fea­tures from the head of Sav­vy Suite pro­duct deve­lo­p­ment, Bas­ti­an Wolf. In addi­ti­on to minor impro­ve­ments in the dis­play of tasks and man­da­to­ry fiel­ds, Microsoft’s Edge brow­ser is now also sup­por­ted. In the area of key users, the­re were impro­ve­ments in the trig­ge­ring of collec­ti­ve chan­ges in the Web app­li­ca­ti­on and exten­si­ons for new orders from the cata­log and for accessories.

During the lunch break, while enjoy­ing wraps and mini-bur­gers, cus­to­mers met with sys­co­very staff who would other­wi­se only con­ta­ct them by e‑mail or tele­pho­ne. Thus one could final­ly assign a face to the tele­pho­ne voice and get to know each other personally.

The first cus­to­mer pre­sen­ta­ti­on was held by a cus­to­mer from Zurich. He used many key figu­res to descri­be the deve­lo­p­ment of the sys­tem sin­ce its intro­duc­tion five years ago. Initi­al­ly 250 arti­cles in the ser­vice cata­lo­gue have now grown to 7,000, and six respon­si­ble employees have sin­ce beco­me one. The next big step is to switch to a cloud-based system.

Ano­t­her regu­lar com­po­nent of the cus­to­mer forums is the pre­sen­ta­ti­on of the chan­ge pro­po­sals for the next release. Cus­to­mers who par­ti­ci­pa­ted in the Feed­back & Future Work­shops with sys­co­very pro­duct deve­lo­p­ment during the year were able to sub­mit sug­ges­ti­ons for chan­ges. The­se were con­so­li­da­ted and ela­bo­ra­ted in 5 pro­po­sals. Uwe Sache­rer exp­lai­ned the pro­po­sals on the fol­lowing topics

  1. quick steps — sim­pli­fy­ing order pla­ce­ment for self-ser­vice users
  2. pri­ce dis­play — exten­ded dis­play of pri­ces in the order process
  3. sim­pli­fied admi­nis­tra­ti­on of representations
  4. chan­ge the assign­ment to sys­tem trans­port chan­ges for data objects
  5. que­ries to the cli­ent — ser­vice reci­pi­ent — approver

With 18 points, the pro­po­sal num­ber 1 for the intro­duc­tion of an addi­tio­nal opti­on for self-ser­vice users came in second place. With 21 points, the win­ner and thus sche­du­led for imple­men­ta­ti­on in the next release, pro­po­sal 2 is to list the pri­ce dis­play in detail for each item in the order wizard and on the appro­val item detail page.

During the cof­fee break the­re was the oppor­tu­ni­ty to cla­ri­fy ques­ti­ons that had ari­sen on two demo sys­tems and to try out the latest deve­lo­p­ments for oneself. The experts of sys­co­very were avail­ab­le for all questions.

The last cus­to­mer pre­sen­ta­ti­on of the day was about cen­tra­li­zed work­place manage­ment. The spea­kers descri­bed the chal­len­ges and pro­gress of intro­du­cing stan­dar­di­zed pro­ducts in a very lar­ge orga­niz­a­ti­on with many natio­nal companies.

The day ended with a visit to the Spohr wine­ry in Worms-Aben­heim, whe­re a bot­t­le or two of wine was tas­ted in addi­ti­on to various deli­caci­es (e.g. aspa­ra­gus tar­te flam­bé). Bet­ween chops and oven slip­pers with straw­ber­ries, one or two Sav­vy­Sui­te con­fi­gu­ra­ti­on ques­ti­ons were discussed.

Uwe Sache­rer ope­ned the second day of the cus­to­mer forum with an over­view of the latest modu­le of Sav­vy­Sui­te, Work Order Manage­ment. Various sam­ple pro­ces­ses were run through in the admi­nis­tra­ti­on app­li­ca­ti­on and the Web app­li­ca­ti­on. The pos­si­bi­li­ties of seria­liz­a­ti­on, inte­gra­ti­on of dif­fe­rent work­flows and esca­la­ti­on were exp­lai­ned in theo­ry and demons­tra­ted in practice.

The next pre­sen­ta­ti­on was about the con­nec­tion of Sav­vy­Sui­te to the Micro­soft Sys­tem Con­fi­gu­ra­ti­on Cen­ter Mana­ger (SCCM). Sher­zod Ubay­dullo­ev com­pa­red the pos­si­bi­li­ties of soft­ware manage­ment via device mem­bers­hip in an AD group and manage­ment via direct con­trol of the SCCM via the PowerS­hell con­nec­tor. Various opti­ons for using indi­vi­du­al packa­ges or collec­tions were exp­lai­ned and evaluated.

The topic cloud was the focus of Klaus Kirchner’s lec­tu­re. He exp­lai­ned the moti­va­ti­on of sys­co­very to imple­ment a trans­fer to the cloud for the in-house Sav­vy­Sui­te, in this case Micro­soft Azu­re. This was about the fle­xi­bi­li­ty of not having to take hard­ware with you for world­wi­de trai­ning, sca­la­bi­li­ty and cer­ti­fi­ca­ti­on. On the basis of sta­tis­ti­cal eva­lua­tions and model cal­cu­la­ti­ons, howe­ver, he also show­ed that such a chan­ge is also pure­ly finan­cial­ly worthwhile.

As usu­al, the par­ti­ci­pants used the lunch break for a lively exchan­ge of expe­ri­en­ces. The new con­cept with fin­ger food ins­tead of a hear­ty meal met this pur­po­se and was high­ly prai­sed by the participants.

As usu­al, the con­clu­si­on was a look at the road­map. This time Bas­ti­an Wolf not only repor­ted on the medi­um-term topics (key user func­tio­n­a­li­ties in the OM/IDM modu­le; decen­tra­li­zed cata­log admi­nis­tra­ti­on). He also loo­ked at the cur­rent deve­lo­p­ment of Release 1.10. Here he dealt in more detail with the fol­lowing topics

  • Release for Win­dows Ser­ver 2016 and SQL Ser­ver 2016
  • Chan­geo­ver of the instal­la­ti­on pro­ce­du­re: Update instal­la­ti­on also for major releases
  • Admi­nis­tra­ti­on of 32 languages
  • Con­fi­gu­ra­ti­on of order pro­po­sals in the admi­nis­tra­ti­on application
  • Orde­ring and mana­ging data fol­ders and asso­cia­ted permissions
  • Clus­ter ana­ly­sis of inven­to­ry data

Around 2:30 pm Peter Schwamb said good­bye to the par­ti­ci­pants. Almost all par­ti­ci­pants were very satis­fied with the event and took home one or two sug­ges­ti­ons for pos­si­ble exten­si­ons of the SavvySuite.

Trans­la­ted using https://www.deepl.com/translator