As usual, the new SavvySuite release 1.10.3 is available for download in our Customer Interaction Center to all customers with current software maintenance plan. After logging in, click on Knowledge Center -> Setup packages.
The “Große Liebfrauensaal” of the conference center “Das Wormser” was filled as never before with about 40 participants. On 21 and 22 May 2019 syscovery had invited to the sixth customer forum in Worms.
As in previous years, Dr. Peter Schwamb, Managing Director of syscovery GmbH, opened this year’s event with his key note. He examined the topic of agile organization identified by Forrester as a top trend. How do the SavvySuite and the syscovery consulting team support your company in becoming more agile?
The participants also knew the next programme item from the previous year. In order to get an idea of who they were dealing with, the participating companies briefly introduced themselves and described the scenarios in which they used the SavvySuite. In addition to many familiar faces, a new customer from Switzerland was warmly welcomed. The fact that the shortage of skilled workers is also a problem in IT was heard from several participants, who also included the information that there are still vacancies to be filled in their presentation for the introduction round.
Uwe Sacherer thankfully addressed the topic of advertising in his next presentation. He reported on various feedback & future sessions in which colleagues from product management visited our customers to take a closer look at difficulties and challenges and encouraged them to take advantage of the offer in the future as well. Topics that were raised several times, he now examined in more detail: language and language conversion; how to proceed when inactive employees are still assigned to active equipment; order placement by the deadline; and importing and distributing variable costs.
In the lunch break, participants were treated to a small buffet with offers such as “Moroccan bulgur salad with eggplant, peppers with mint coriander dip”, cocktail empanadas or shrimps in a dough coat. At the bar tables in the foyer, the opportunity was eagerly taken to speak personally with other customers or syscovery employees, with whom one exchanges e-mails or makes phone calls for the rest of the year.
In the next talk, Bastian Wolf, the head of SavvySuite product development, informed about the new features in release 1.10.2, which was released in January. The web-based decentralized catalog administration was newly introduced. Additional functionalities in the new web application were mainly available for key users in Identity Management and Entitlement Management. There were improvements in setting up representatives and ordering accessories. In the administration application, the support for the configuration of workflows was improved and the possibility of inventory data evaluation for improved catalog display was implemented.
The subsequent customer presentation by Harald Brech, Deutsche Telekom IT GmbH, dealt with anonymizing and pseudonymizing. He presented the concepts he uses to delete personal data that is no longer required or to store it in compliance with the law. From the general conditions to the analysis of previous processes and the technical implementation, the participants gained an intensive insight into the recently implemented project.
Block five was another regular component of the customer forums. Customers who had taken part in Feedback & Future Workshops were asked in advance to develop suggestions for changes. Five suggestions from three customers were presented.
The customer representatives described their ideas, Uwe Sacherer supplemented the syscovery implementation proposals:
- Adoption of the functionalities for the business process Product change into the HTML5 web application
- Graphical representation of the order status on the order item detail page
- Exchangeability of bundle equipment through a business process
- Undoing Changes to Selected Data Objects
- Key users can save the list of selected articles and reload it at a later time.
In a neck-and-neck race, proposal 5 with 19 votes overtook proposal 1 with 16 votes at the end. It will now be implemented for the next release.
On the way to the evening program, a flexible navigation system was required, as two roadblocks had to be turned around. Also the local taxi drivers had their problems. Happily arriving in Worms-Herrnsheim, the group learned a lot about vinegar production and was allowed to try a few things. After a short hike the evening ended with a dinner in Herrnsheim Castle.
At the beginning of the second day, Bastian Wolf intensively dealt with the possibilities offered by bundles for designing the service catalogue. The focus was on variants of the process configuration and possibilities for changing the bundle composition.
Peter Suhling then examined critical infrastructures from the perspective of an ISO 27001 auditor.
In Block 8, Reinhard Kehl, Head of Consulting, dealt with the quality of master data in an implementation project. He explained why the data quality is critical for an implementation project and how the consultants analyse the data in practice “on dry land” with a simulation in advance. Using the example of missing address data, he demonstrated the possibilities of dealing with the situation at short notice in order to still be able to meet deadlines.
During the lunch break, after enjoying a tomato mozzarella burgers or carrot and coconut soup with ginger and similar delicacies, several customers took the opportunity to take a look at the latest release of the Savvy Suite on the demo notebooks or to ask questions that had arisen in the discussion about the various implementation options. The experts of syscovery were available for all questions.
In the last lecture of the day, Bastian Wolf looked into the future. After a short preview of the release 22.214.171.124, which is already in development, he dealt with the question how a smooth transition from the Classic Web application to the new HTML5 Web application could look like. Then there were some other improvements that are planned for the near future. His concluding remark that future changes will also be strongly influenced by the feedback of our customers in the Feedback & Future Workshops closed the circle to the first presentation.
With a vinegar presentation in their luggage and many new food for thought, the participants started their return journey. Not least due to the crosses on the evaluation forms, the participants gave very positive feedback and announced that they would be happy to return next year.
After completion of the regular repeat audit, TÜV Süd’s auditor confirmed that the quality management system of syscovery Business Solutions GmbH is still EN ISO 9001:2015 certified.
syscovery publishes hotfixes at regular intervals to correct errors reported by our customers. This time there is an innovation: not only for the minor release 1.10.2 the hotfix 126.96.36.199 was created, which fixes 30 known bugs.
In addition, the second hotfix, 188.8.131.52, was created for the minor release 1.10.1. In addition to fixing known bugs, the main focus here was on performance optimization at various points in the (new) Web application, which had been noticed in some customer tickets.
As usual, the hotfix can be downloaded free of charge by all customers with a software maintenance contract from our Customer Interaction Center. To do this, log in via the link in our Customer Help and select Knowledge Center -> Installation Packages.
Like in the past, a SavvySuite customer forum will be held and we would be very happy to welcome you as a participant.
We would like to invite you to visit us at the city of our headquarters in Worms to meet other SavvySuite customers, for specialist talks with our expert team and to collect the latest news concerning the new SavvySuite releases. Please note that all presentations will be held in German language.
DATE: May 21 & 22, 2019
LOCATION: Das Wormser conference center, Worms
Do you know about co-workers that might be interested in our customer forum? Please feel free to forward this message to them.
We would be very happy to welcome you as participant of this event.
Your syscovery team
As usual, the new SavvySuite release 1.10.2 is available for download in our Customer Interaction Center to all customers with current software maintenance plan. After logging in, click on Knowledge Center -> Setup packages.
On a regular basis, syscovery releases hotfixes containing errors reported by our customers. By releasing hotfix 184.108.40.206, more than 40 known errors have been fixed.
As usual, the hotfix is available for download in our Customer Interaction Center to all customers with current software maintenance plan.
After completion of the regular monitoring audit, TÜV Süd’s auditor confirmed that the quality management system of syscovery Business Solutions GmbH is still EN ISO 9001:2015 certified.
This year syscovery invited to the fifth SavvySuite customer forum in Worms on June 12 and 13, 2018. This year, more than 30 participants gathered in the Great Liebfrauensaal of the “Das Wormser” conference centre, another increase compared to the previous year.
The first presentation, the key note by syscovery CEO Dr. Peter Schwamb, dealt this year with the hype surrounding the EU DSGVO. He described to the participants where SavvySuite is affected by this regulation and how it supports customers.
This was followed, as usual, by a round of introductions in which the participants briefly introduced themselves and their colleagues, but also the SavvySuite usage scenario. New customers from Austria and Switzerland who attended for the first time were particularly warmly welcomed. Moderator Uwe Sacherer presented a wine gift to a particularly loyal regular customer who had never missed a customer forum before.
During lecture number two Klaus Kirchner took the participants on an excursion into the world of SavvySuite Entitlement Management. He presented the revised concept for data owners and authorizations for the new release, which does not require structuring higher levels and is therefore very easy to implement. He also showed this in practical examples of a configuration in the demo system.
The lunch break was not only an opportunity to exchange ideas with other customers. Many syscovery employees, who previously only knew their customer contacts by phone, could now get to know each other personally and assign a face to the voice.
Bastian Wolf, head of SavvySuite product development, presented the new features of Release 1.10.1. In addition to the enhancements already mentioned in the EM module for the new Web application, there were also extended price displays, a completely revised wizard for self-service orders, in which work steps are now only displayed if they are required, and improved links between various data objects in the administration application.
The first customer lecture led the participants into the world of the demigods in white, to a university hospital with further affiliated hospitals. He showed how a self-written application used for many years, which was configured “to the customer’s liking”, was replaced by the SavvySuite, an “off-the-shelf” software, so to speak. The results of the one-year project were so positive that the SavvySuite is now to be introduced at other customers of this IT provider.
Block five was another regular component of the customer forums. The Feedback & Future Workshops conducted by syscovery Product Development with various customers resulted in five suggestions for changes to the SavvySuite, presented by Uwe Sacherer:
- Home page news – Announcements and information from the provider on the SavvySuite home page, formatable with HTML tags and controllable by start and end date
- WYSIWYG-Editor – Easily add HTML formatting to article descriptions and mails via an editor
- Search fields for equipment and order items – Key users should be able to decide which search fields are displayed at all and how they are sorted
- Order history – The equipment can be used to track who ordered or approved what and when
- Fill attributes – fill fixed and dynamic attributes in a request once, even if they are used on different data objects
With 25.5 points, proposal four ended up well ahead of the 12 points of proposal five and the nine points of proposal one. It is now being implemented for Release 1.10.2.
The evening program began for the drivers with a phenomenon almost unknown in Worms – the traffic chaos around the closed roundabout on Andreasstraße. On foot we walked “Between Day and Darkness” to curious and legendary sites of the city of Worms. Punctually at the beginning of the tour the rain stopped, so that the group came dry through the old town of Worms. The evening ended in Osthofen in the restaurant Vis-a-Vis with rump steak or asparagus risotto and a glass of Rhine-Hessian wine.
On the second day, Reinhard Kehl, Head of Consulting, dealt with the New-Employee-Process. How can a seamless interaction between identity, service request and password management processes be achieved?
Customer presentation number two came from a new customer from Austria, who initially only handles hardware and software deployment via SavvySuite. As with almost all other customers, a central challenge was to strike a balance between the desired standardization on the one hand and the need to respond to the specific wishes of all customer organizations on the other. The three participants made their way back to Austria with the reassuring realization: we are not alone!
After Klaus Kirchner’s excursion to the EM module on the first day, an intensive look at the Invoice Management module of the SavvySuite was on the agenda. Thus the participants received new suggestions and ideas, how article prices and internal activity allocation can be used.
The lunch break with fresh cheese rolls in crepes coats with rocket and fig mustard, asparagus radish salad with turkey schnitzel and similar delicacies offered the opportunity to have a look at the latest release of the Savvy Suite or to answer questions that had arisen in the discussion about the various implementation possibilities. The experts of syscovery were available for all questions.
The question of how identity management and request management processes can be linked was already discussed at the beginning of the day. Sherzod Ubaydulloev’s lecture showed the implementation in detail. Which systems are involved – how is the process implemented? The best practice proposal followed an actual implementation in a project.
In the last lecture of the day Dr. Peter Schwamb went on a journey through time. Which topics were on the agenda of the last releases, how were they implemented? Integrated in this picture, he took a look at the points to be realized at short notice in the current release, at the further strategy for the conversion of the Classic Web functionalities for the HTML5 web application and at future ideas without previously defined realization plans.
Supplied with a small present and plenty of discussion material, the participants set off on their journey home. Almost all participants were very satisfied with the event and took home some suggestions for possible modifications of the SavvySuite.