Positive response to the second customer forum

After the pre­mie­re of the sys­co­very cus­to­mer forum in June 2014, when all par­ti­ci­pants wis­hed for a regu­lar con­ti­nua­tion of the event, the time had come. The second sys­co­very cus­to­mer forum took place in Worms on 16 and 17 June 2015. The orga­ni­zers were able to wel­co­me more visi­tors than in the pre­vious year to the event, which again took place in the rooms of the Park­ho­tel Prinz Carl.

After intro­duc­to­ry words by sys­co­very mana­ging direc­tor Peter Schwamb, the par­ti­ci­pants intro­du­ced them­sel­ves brief­ly. Peter Schwamb thank­ed two cus­to­mers “from the very begin­ning” who have been using the Sav­vy Suite for 10 years now.

The first two pre­sen­ta­ti­ons dealt with the inno­va­tions of the cur­rent Sav­vy Suite release 1.9.2.0, which has been avail­ab­le sin­ce Decem­ber 2014 and has just been updated with the hot­fix 1.9.2.2. Bas­ti­an Wolf’s demons­tra­ti­on of the new web app­li­ca­ti­on with dis­tri­bu­t­ed roles on iPad and iPho­ne was very well received.

After the cof­fee break, during which the par­ti­ci­pants took the oppor­tu­ni­ty to try out what they had just seen for them­sel­ves in a demo envi­ron­ment, the­re was a prac­ti­cal report from the Iden­ti­ty Manage­ment area. Using a con­cre­te examp­le, the inte­gra­ti­on of the Sav­vy Suite with the company’s sys­tems lea­ding for orga­niz­a­tio­nal data was shown, obsta­cles and solu­ti­ons were presented.

At the begin­ning of the second day, Sher­zod Ubay­dullo­ev gave a live pre­sen­ta­ti­on to the ama­zed forum par­ti­ci­pants on how to con­fi­gu­re a new­ly instal­led sys­tem in half an hour so that the­re are only two minu­tes bet­ween order crea­ti­on in the Sav­vy Suite and vir­tu­al machi­ne crea­ti­on in VMware using the new PowerS­hell connector.

This rather tech­ni­cal demons­tra­ti­on was fol­lo­wed by a tes­ti­mo­ni­al from a major cus­to­mer. In just a few weeks, it che­cked for appro­xi­mate­ly 1.2 mil­li­on pri­vi­le­ges from 54,000 roles in 60 sys­tems, for appro­xi­mate­ly 1.2 mil­li­on pri­vi­le­ges, whe­ther the more than 210,000 pri­vi­le­ged users should retain this role or be with­drawn from it. Here, too, many empi­ri­cal values and fin­dings could be gathe­red which the other par­ti­ci­pants were very inte­res­ted in.

In 2014, it was the work­flow packa­ge that was imple­men­ted in the new release 1.9.2.0 and alrea­dy brings signi­fi­cant bene­fits to some cus­to­mers. In the run-up to this year’s event, Uwe Sache­rer again pre­pa­red cus­to­mer requests, feed­back from the con­sul­ting team and the results of the Feed­back & Future Ses­si­ons and trans­for­med them into five chan­ge pro­po­sals. The par­ti­ci­pants dis­cus­sed eager­ly and voted: the attri­bu­te packa­ge won this year. The con­fi­gu­ra­ti­on of the use and dis­play of attri­bu­tes in ser­vice clas­ses should beco­me simp­ler, clea­rer and fas­ter. This con­cept was able to pre­vail against the pro­po­sal to extend the appro­val con­fi­gu­ra­ti­on with 18 to 13 points. This pro­po­sal had alrea­dy beco­me second last year and was the­re­fo­re allo­wed to com­pe­te again.

During the lunch break, some par­ti­ci­pants had the oppor­tu­ni­ty to get to know sys­co­very employees in per­son, who they only knew from tele­pho­ne or e‑mail.

Many details about the use of the Sav­vy Suite in public admi­nis­tra­ti­on were given to the par­ti­ci­pants in the next lec­tu­re. They expe­ri­en­ced a very vivid descrip­ti­on of the spe­cial chal­len­ges and hurd­les that the pro­ject offe­red to mer­ge the data from Sav­vy Suite and SAP Asset Accoun­ting. Here, too, expe­ri­en­ces and tips were shared.

In the con­clu­ding pre­sen­ta­ti­on, Klaus Kirch­ner took a look at the near and far future of the Sav­vy Suite. Both the cur­rent pro­jects for key users in the new web app­li­ca­ti­on and the sim­pli­fi­ca­ti­on of the con­fi­gu­ra­ti­on of web ser­vices in the admi­nis­tra­ti­on app­li­ca­ti­on were high­ligh­ted. In the medi­um term, the focus will be on exten­ded offe­rings for the ope­ra­ting teams and a focus on iden­ti­ty management.

In the con­clu­ding feed­back round, the par­ti­ci­pants prai­sed the con­tent of the event as well as the open and con­struc­ti­ve com­mu­ni­ca­ti­on both wit­hin the cir­cle of par­ti­ci­pants and with sys­co­very employees. For the first time, par­ti­ci­pants sta­ted that their expec­ta­ti­ons had been signi­fi­cant­ly excee­ded. In his clo­sing remarks, Peter Schwamb invi­ted the par­ti­ci­pants to par­ti­ci­pa­te in the Cus­to­mer Forum 2016, but left the venue open.