Business Operations (A21)

Based on the know­ledge acqui­red in the basic trai­ning about func­tio­n­a­li­ties and pro­ce­du­res in the web app­li­ca­ti­on, this trai­ning focu­ses on the ope­ra­ti­on of the admi­nis­tra­ti­on app­li­ca­ti­on and the web-based Decen­tra­li­zed Cata­log Administration.

Based on simp­le prac­ti­cal examp­les, you will learn how to imple­ment requi­re­ments of depart­ments in cata­log, arti­cle and pro­cess struc­tures in Sav­vy­Sui­te. What are the opti­ons for imple­men­ting the pro­ject scope? What should you pay atten­ti­on to? Which infor­ma­ti­on is important, which ques­ti­ons should you the­re­fo­re ask?

Your sys­tem is alrea­dy in pro­duc­ti­ve use and you are going to sup­port it func­tio­n­al­ly? Then this trai­ning will first give you an insight into pro­ces­ses and func­tio­n­a­li­ties of Sav­vy­Sui­te. At which points is it pos­si­ble and rea­son­ab­le to inter­vene in the pro­ces­ses in excep­tio­nal cases? You will learn how to set sick­ness sub­sti­tu­ti­ons, manu­al­ly cor­rect invent­ories or pro­cess escalations.

Howe­ver, ope­ra­ting Sav­vy­Sui­te also inclu­des the ques­ti­on of how you can track and iden­ti­fy errors that occur during ope­ra­ti­on. We will show you how to iden­ti­fy and fix con­fi­gu­ra­ti­on errors, but also exp­lain the sup­port ser­vices of sys­co­very in the con­text of a inci­dent ticket.

A cen­tral com­po­nent of the trai­ning are exer­ci­ses, in which you inde­pendent­ly repro­du­ce and deepen what you have lear­ned after each infor­ma­ti­on block using a prac­ti­cal examp­le in our trai­ning environment.

After this trai­ning, you can take a cer­ti­fi­ca­ti­on exam to beco­me a „Sav­vy­Sui­te Cer­ti­fied Busi­ness Ope­ra­tor (ZERTBO)“ at any time.

Target audience

  • Pro­ject team mem­bers during Sav­vy­Sui­te imple­men­ta­ti­on or expansion
  • Cata­log mana­gers who take care of the Sav­vy­Sui­te ser­vice catalog
  • Ope­ra­ti­ons team mem­bers who pro­vi­de tech­ni­cal sup­port for pro­cess con­fi­gu­ra­ti­on in SavvySuite
  • Hel­pdesk staff who want to track pro­ces­ses and iden­ti­fy errors


  • Intro­duc­tion to the admi­nis­tra­ti­on application
  • Trans­por­ting data to fol­low-on systems
  • Designing cata­log structure
  • Cata­log con­tents: Arti­cles, bund­les, order proposals
  • Tech­ni­cal back­ground: Ser­vice clas­ses, access­ories definition
  • Con­cept and con­fi­gu­ra­ti­on of ser­vice scopes
  • Under­stan­ding and app­ly­ing orde­ra­bi­li­ty rules
  • Design of busi­ness processes
  • Order pro­cess flow and configuration
  • Designing appro­val pro­ces­ses — fall­back — appro­val checking
  • Using cus­tom attri­bu­tes — data types — dis­play configuration
  • Map­ping hier­ar­chy struc­tures in dif­fe­rent dimensions
  • Lin­king per­son objects
  • Aut­ho­riz­a­ti­on con­cept — Use and main­ten­an­ce of roles and positions
  • Import and export of mas­ter data and assets
  • Intro­duc­tion to the use of work order tasks
  • Work­flow monitoring
  • Trou­ble­shoo­ting and support
  • Prac­ti­cal tips — examp­les of tasks from practice


Training type and duration

Vir­tu­al class­room, 3 days á approx. 8 hours

Pri­ce per par­ti­ci­pant: 1770,- Euro net plus VAT.

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8:00 - 18:00


1,770.00 €

More Info



3 days