The SavvySuite Hotfix 1.11.4.1 released now

On a regular basis, syscovery releases hotfixes containing errors reported by our customers. By releasing hotfix 1.11.4.1, more than 40 known errors have been fixed.

As usual, the hotfix can be downloaded free of charge by all customers with a software maintenance contract from our Customer Interaction Center. To do this, log in via the link in our Customer Center and select Knowledge Center -> Installation Packages.

Release 1.11.4 – New search features for key users

The new SavvySuite Release 1.11.4 is now available. First of all: there are many new features this time, especially for key users! Read more about the most important changes here:

Improvements in the key user order item search

After the configuration item search was accelerated in the last release, it is now the turn of order items. When a key user searches for them, the search accesses a separate search server via a new index, which is installed independently of the web application. This means that results are displayed up to 1000% faster.

The arrangement of the search fields has been optimized. Various fields now offer selections and a live search. Instead of a fixed order date, you can now search by time period.

Shortcuts and more in the order item list

Which order items for myself or that I have ordered are still open? A key user can now see this in the overview, and details can be accessed with a single click.  As already known from Self Service, the distinction between open, successfully completed and unsuccessfully completed order items is now visible via color stripes. For open order items, there is also a new progress indicator that shows the current status of processing at a glance.

Where is it stuck?

The order item page now provides quick answers to this question. For each processing phase (preparation, approval, provisioning, acceptance), the system evaluates how long the order item has been in this phase. The key user can enter any time period and sort the list according to the time spent in the phase.

Questions about how many order items have been successfully or unsuccessfully completed in this period or how many open order items have been changed are now also answered at a glance.

External call of work orders for Provision Workers

It is now possible to jump to the Provision Worker views externally by using a link. Optionally, the detail page of a work order can be opened directly or the work order list can be displayed with or without using a specified profile.

Online documentation in the CIC

As of this release, you can find all SavvySuite documentation online in our Customer Interaction Center CIC. PDF documents for download are no longer available.

SavvySuite Classic no longer available

As already announced in the mail for release 1.11.2, SavvySuite Classic is no longer included in the scope of delivery and will be removed in an update. Only the new web application is available for end users.

REST web service API: Version 1 no longer available

As announced, support for version 1 of the REST web service API is no longer available. Make sure that you only use version 2 of the REST web service API in good time before the update.

Kundenforum 2023

The Customer Forum 2023 at the Technik Museum Speyer was a complete success

On October 11 and 12, 2023, the first SavvySuite customer forum after the corona break took place at the Technik Museum Speyer. With participants from all over Germany, the agenda promised two days full of interesting insights into the world of IT and SavvySuite.

Day 1: Wednesday, October 11, 2023

The first day began with a warm “Welcome and Warmup” at 10:00 am, followed by an official welcome of the participants at 10:30 am. Here, the event was opened and introduced with an inspiring keynote on the topic of “Order in IT”.

After a short break at 11:00 a.m., the event continued with “News from product development”, during which the latest release and new features of SavvySuite were presented. A lunch break in Hangar 10 at 12:00 noon not only offered a wonderful view of the museum’s Boeing 747, but also the opportunity for refreshments and discussions in the Rooftop Lounge.

In the afternoon, the program included exciting topics and program items such as a look at the “Connection Factory” and “From the Steam Engine to the Service Catalogue”, accompanied by a museum tour and a SavvySuite demo. Finally, a demonstration of “Test automation for processes” concluded an eventful day.

The evening event took place at 7 p.m., where participants had the opportunity to exchange ideas and network in a relaxed atmosphere.

Day 2: Thursday, October 12, 2023

The second day began at 9:45 a.m. with another warm welcome and warm-up. Various change proposals for the next release were then presented and evaluated by the participants.

A networking break at 11:00 a.m. offered space for exchange among each other before continuing with application examples on roles and entitlements in the catalog based on the new releases.

After a lunchtime brunch in the conference building, the event concluded with an outlook on current developments and upcoming releases.

The event ended at 2 p.m. with a warm farewell and a joint photo.

The SavvySuite Customer Forum 2023 at the Technik Museum Speyer was a complete success and offered participants valuable insights, interesting discussions and the opportunity to make valuable contacts – or to finally meet in person again after 3 years.

Successful repeat audit according to DIN EN ISO 9001:2015

Due to the corona pandemic digitization has received a strong, long overdue boost and has given impulses to sustainably improve and change the business world we know today. This affects not only the way we think but also how we work, but has also brought about numerous changes in the business world in recent years. In order to achieve international comparability, the quality management standard ISO 9001 was created and is today the most widely used national and international standard in the field of quality management (QM). We are pleased to have completed the 7th regular repeat audit at our company, as the TÜV Süd auditors have confirmed, that the quality management system of syscovery Business Solutions GmbH is still certified according to EN ISO 9001: 2015.

T-Systems standardizes ordering process and lowers costs

Release 1.11.2 – Online help just one click away

The new the SavvySuite release 1.11.2.0 is ready.

Now the online help is available for users in the web application. Read more about the most important changes here.

Online help for the web application

You selected the online help for users as a customer change from your change suggestions in spring and we have now implemented it.

Users can show or hide a help area in the web application as needed, which offers them support for the page they are viewing.

The product scope already includes the help texts for all functions in the basic delivery. In the Business Configuration Manager, you have the option of changing these texts individually and storing additional help for your own business processes, articles and attributes. The familiar translation function is also available for this purpose.

Improvements in the ordering process of the web application

Users can access the details of their articles throughout the ordering process and thus keep track of their selection.

Furthermore, they can now select multiple accessories for an item directly one after the other. This eliminates the need for users to repeatedly search for and select accessories for the same item.

New functions for entitlements

Self-service users and key users can now cancel entitlements they no longer need themselves and no longer need to involve the data owner. In doing so, they have the option to directly include additional entitlements in the termination.

If a user terminates a user account or entitlement object, the assigned entitlements are now automatically terminated as well. A separate termination of the entitlements is no longer necessary.

We were also active in the background: Until now, only the processes from module Entitlement Management could be used for entitlements. With the update to the new release, the regular Request Management business processes are used. The changeover is automatic. Read the release notes to find out what you need to consider in this regard before performing the update.

Creation of new articles

You can now create new articles in the Business Configuration Manager and via the Web API.

Using the AD connector in processes

You can configure – except for search – all administrative tasks that you want to perform from SavvySuite in Microsoft Active Directory directly in workflows. For this purpose, you have your own workflow elements for request management. When configuring the respective action, you will be asked for all information that the AD connector needs to perform the task.

Important announcement: SavvySuite Classic will be discontinued

Already now we inform you that SavvySuite Classic will no longer be included with the release in November 2023. From that point on, only the web application will be available for end users.

Successful repeat audit according to DIN EN ISO 9001:2015

Due to the corona pandemic digitization has received a strong, long overdue boost and has given impulses to sustainably improve and change the business world we know today. This affects not only the way we think but also how we work, but has also brought about numerous changes in the business world in recent years. In order to achieve international comparability, the quality management standard ISO 9001 was created and is today the most widely used national and international standard in the field of quality management (QM). We are pleased to have completed the 6th regular repeat audit at our company, as the TÜV Süd auditors have confirmed, that the quality management system of syscovery Business Solutions GmbH is still certified according to EN ISO 9001: 2015.

Release 1.11.1 – BCM and provision worker

The new the SavvySuite release 1.11.1.0 is ready. Finally the first features for the Provision Worker are available. Read more about this big and many small changes.

Target group: Provision Worker

Since the introduction of the new web application, our focus in terms of tasks (Work Orders) has so far been on the acceptance by service recipients or orderers. Now we have taken on the group of people who process tasks to perform manual fulfillment steps. Here it is important that the daily work is supported as efficiently as possible. For this purpose, we have created a completely new page that can be customized. Which tasks should be displayed? How should they be grouped and sorted? Which data fields should be displayed in which order? All of this can be designed by each agent for themselves. Save the entire configuration in a profile, which is automatically reloaded exactly the same way the next time the program is started. Do you work in a team? Then you will be interested in the fact that these profiles can be saved in such a way that all colleagues can also load and use the profile, but also adapt it to their own needs.

A new license has also been introduced for the Provision Worker. However, there are no disadvantages for you as a customer. All existing WM Extended User licenses will be converted free of charge, so you can start directly with the new Provision Worker functions.

The new Business Configuration Manager

You should remember the name. Everything you used to know from Decentralized Catalog Administration can now be found in the Business Configuration Manager. Added to this is an area where organizational structures and persons can be exported and imported. The option previously available in the Administration application to export to and import csv files is now even more convenient: use your browser to obtain and import files in Excel format. As usual, access to this function can be controlled via permissions.

You used to maintain position assignments for people in the Classic web application? – You can forget it! From now on, this function is also available in the Business Configuration Manager. Navigate through the organizational structure in a tree view with a convenient search function, create position holders or remove position assignments.

Version 2 of the Web API ready

There was so much news here that the changes required a new version. Organizational units and persons can now also be created, modified or deleted via the API. In addition, it is possible to retrieve positions and add and remove position assignments. In addition, it is now also possible to perform all Entitlement Management functions available to users via the API. Thus, all functions from maintaining data owners, ordering and terminating authorizations, to retrieving authorization information from inventory and order items are now accessible via simple interfaces. In addition, accessories can be ordered to different organizational units or locations, and business processes can be triggered simultaneously for multiple pieces of equipment. And you can now use document attachments in all interfaces.

Supported software

Do you stay up to date? So do we. From now on, Windows 11 and Windows Server 2022 are supported, but we are discontinuing support for Windows 7. The new web application can no longer be used with Internet Explorer 11 as well as Edge before version 79. Nothing changes for the Classic Web Application.

Release 1.10.7 – Ordering entitlements made easy

The new SavvySuite 1.10.7 has been released. We can report about two big topics and many small changes.

Entitlements can be ordered now

The Entitlement Management module is about managing permissions for a user. Up to now, this was done as follows: e.g. a project manager manages the access rights to the project share and gives read or write permissions to the project members.

Now we have also made it possible within Entitlement Management to proceed in the same way as for an ordinary article order. So a new project member searches for the project share in the catalog and requests write permissions. This starts an order process with approval as usual. The project worker can track the order item and see the entitlement along with all other inventory in her configuration item list.

Alternatively, a key user can also start this action. So the department secretary already orders the necessary SAP authorizations for the new employee who starts next week.

You do not want to use this new functionality yet, but only want to have the data owner authorizations assigned as before? No problem, the function can be completely switched on or off via an application setting.

Decentralized portfolio management

A customer request that has already been expressed several times has now been implemented: If allowed by the central catalog administrator, one or more persons per company can now control whether an article should be orderable for this company or not. To do this, a person is assigned the role of Portfolio Manager for the company in question. In Decentralized Catalog Administration, this person now receives a list of all articles for which a corresponding configuration option has been set up. By simply activating or deactivating a checkbox, the article is marked as orderable or not orderable for this company.

A new, additional license is required for holders of the Portfolio Manager role. Simply order the desired quantity of these licenses when requesting the license file for the new release.

News from the administration application:

  • Relations to order items and configuration items
    For relations to order items and configuration items, the article number and article name are now also displayed to make it easier and faster to identify the items you are looking for.
  • Bundle components
    At the bundle header is defined, which components it contains. Now it is also possible to search the other way around. An additional tab is now displayed at an article that is contained in a bundle, on which the bundle(s) are listed and can be opened as usual by double-clicking.
  • Positions and roles
    For a role it is defined, which combination of hierarchy level and position has this role. Now it is also possible to search the other way around. At a position it is shown for which hierarchy level this position has which role. Also at the places where a person is assigned a position or an organizational unit is assigned a position holder, the overview can now be called.
  • ID of work order templates
    Until now, the IDs of work order templates were assigned automatically and were therefore quite cryptic and very long. Now the configurator can assign the ID itself and choose a more recognizable ID that simplifies configuration in other places.
  • Description text of work orders
    Until now, only a one-line description text could be entered at a work order template. This was tedious and confusing for longer texts. Now a large, multi-line text field is available.
  • Workflow selection to work order templates
    For assigning workflows to work order templates, all active workflows in the system were previously displayed, even if they were not usable for work orders. From now on, only workflows that are useful will be displayed.

News from Decentralized Catalog Administration:

  • Maintain catalog categories
    Previously, it was only possible to create structural elements in the administration application that were to be used as categories in the service catalog. This is now also possible in the Decentralized Catalog Administration. Categories can be created, modified and deleted. The existing license for Service Catalog Manager now additionally receives the rights to this new functionality.
  • Translate catalog categories
    It is now also possible in Decentralized Catalog Administration to maintain the multilingual name fields for the structural elements that are used as categories of the service catalog. The existing license for Service Catalog Translators now additionally receives the rights to this new functionality.
  • Article search clearer
    In the results list of the article search, there is now a context menu for each article in which the possible actions are listed and called up directly. This makes the list clearer and the context menu easier to use, since only the available actions are displayed.
  • Article assignment to categories
    Until now, it was only possible in the Administration application to assign articles to a structural element used as a category in the service catalog. In the Decentralized Catalog Administration, it was previously necessary to find the article and then assign the category. From now on, in addition to the order proposals, article assignment can also be done directly on the structural element.
  • Sorting simplified
    Catalog maintainers can specify the display sequence of articles and order proposals within a catalog category in Decentralized Catalog Administration. This sorting is now displayed more clearly, and it is now easier to move items by several positions.

Extension of the Web API

With the Web API it is only possible to export data from SavvySuite? No, it is now possible to import data via the Web API as well. For example, if a third party system is to be connected for fulfillment, an order item can be exported and will remain in a holding state until a response arrives via the Web API and updates the order item. Instead of project-specific configurations, the standard-compliant API can be used here in the future.

We have extended the scope of the export functionalities with additional data objects, as announced in previous releases. Now these data can be exported

  • Article (standard, bundle, authorization, authorization object)
  • Equipment (standard, bundle, authorization, authorization object, user account)
  • Order item (standard, bundle, product change)
  • Organizational units
  • Persons (person, position)

Software requirements

Here we stay up to date: as of this release, the .NET Framework version 4.8 is required, version 4.7 can no longer be used.

New training offers

Apart from the new release, syscovery is also active. In addition to the previous offers, we now have three new online trainings for the Workflow Management module. In compact 4-hour units you will learn more about the following topics:

  • Workflow basics
    Basic concept of workflow management, creating and editing workflows, monitoring workflows
  • Designing workflows variably
    Introduction to the workflow context, creating branches, getting to know and using the first actions and transitions
  • Process workflows
    Workflows for approval, approval review, equipment generation, acceptance and status change

There is a final certification exam for all three topics together. Dates and further details can be found on our german website in the trainings section.

Any questions?

There are open questions or you would like to have a look at all advantages and new features of the new the SavvySuite release 1.10.7 during a presentation? Then simply arrange an appointment with your syscovery contact. How about combining this appointment with a Feedback & Future Session, where you could suggest topics for the future development of the SavvySuite features? Maybe your proposal will be included in the competition of customer changes and will be implemented if it wins the vote.