What is a service catalog?
What is a service and how do you map your own service portfolio?
Save detours – you already have an ITSM Suite
But you still lack good self-service and suitable automation. To map a good service catalog for your own or external customers, you need more than an ITSM suite. As a specialist for IT service catalogs and automation, we integrate ourselves as an intelligent link in all ITSM, ERP systems and IT landscapes.
No matter what you are working with, thanks to our interfaces we complement your IT perfectly and help you to offer a good IT service. From our experience, for most customers the standard ITIL tools are not enough.
With 20 years of experience in connecting the business areas of IT, we map all requirement and change processes from the standard.
We will be happy to show you the added value and savings potential of our IT service catalog in person and as a business case.
Usecase: Onboarding of an employee (German only)
As a specialist for IT service catalogs and automated self-service, we integrate as an intelligent link in all ITIL systems, ERP systems and IT landscapes. No matter what you work with, thanks to our interfaces we perfectly complement your IT and enrich it with special functions that are not part of the classic ITIL tools. With 20 years of experience in connecting the business areas of IT, we map all requirement and change processes from the standard.
If the next step is to map the company’s own service portfolio for the customer (usually the employees in corporate groups), both the perception of the company’s own IT by the customer and topics such as costs and governance within the company play a central role.
The employee as customer, who for many years knew a catalog only as a classic order catalog, today often also uses online platforms. As a result, private consumption is giving rise to expectations that are increasingly confronting corporate IT as well. The first step in meeting employees’ needs is to present the company’s own service portfolio in an appealing and modern way.
The central entry point for users
From the point of view of the IT organization, the situation is further aggravated by the fact that employees are still supplying themselves with services bypassing the IT offering. While a few years ago perhaps only the printer from the media market came under the heading of shadow IT, today cloud offerings that bypass corporate IT and are thus also used outside of governance represent a much more comprehensive problem. If you want to go down the path of regularly adapting your own portfolio to what the market has to offer and reacting quickly to requirements in the company, then a service catalog must be flexible, adaptable and accepted by the user. It is the central entry point through which a user can obtain information about the IT organization’s complete range of services at any time.
When people talk about service catalogs today, they often do so against the backdrop of ongoing or completed standardization. However, this can also mean standardizing only the individual services, while at the same time individualizing the overall range of services for employees. In the context of staff retention, it can make sense for different employees to be able to choose the service that best suits them from a selection of similar services. From different display sizes for notebooks to different cell phones and individual software, this can quickly result in a wide range of different services.
In our free demo sessions, we not only show you how to get your IT costs under control, but also what benefits and possible uses the SavvySuite and the use of our service catalogue, self-services and identity management offer you!