How does this work in practice?
What is a service and how do you map your own service portfolio?
Save time – there are really more important issues
Forget the days of annoying queries or processes that have to be started manually. Relieve your IT department and return some responsibility and trust to your employees at the point where processes are not fully automated.
Our service catalog helps your employees to intuitively order everything that is needed at the workplace and thus to work more effectively. Experience true self-service functionality through our intelligent service catalog, where every employee can finally and – truly – order for themselves.
In addition, the system relieves him in the process. But of course we also support collective orderers or employees who are to provide services company-wide, role-related and efficiently.
Employees have to find their way around a service catalogue. With a modern search, default values and filter criteria known from modern shop systems, employees can find the right service for them based on the service descriptions.
So that a user can find the right services and accept the catalogue, it is not only important to work with search terms, images and service descriptions that the user can understand. The entire portal around the catalog has to speak the language of the user, i.e. pick up and adapt the terms used in the company and ideally in the respective national language.
The larger the range of services, the more important it is that employees are supported in selecting the services that are right for them in their context. An intelligent catalog therefore not only takes into account the profile of the employee, but also the services they already use and possible dependencies between the services.
Of course, it is often the declared goal that employees order the services that are right for them themselves. Self-service has many advantages. In addition, controlled by role models, it must also be possible for a department secretary, for example, to order corresponding services for employees.
This new ease of your IT services prevents your costs from getting out of hand and saves you money in no time. Concentrate on your core competencies, the intelligent service catalog will take care of the rest for you.
A price tag on the service can cover several aspects. Depending on the corporate culture, prices can lead to increased cost awareness and thus reduce external outflows of funds, such as for licenses.
In particular, if cost-based service accounting is carried out, service prices ensure the necessary transparency, both for internal and external accounting. Overall, it is necessary to be able to map the price models in the company, since service prices are made up of many components and make an important contribution to corporate auditing and the fulfillment of compliance regulations.
The world is changing. Shadow IT and consumerization of IT as buzzwords mean that services have to be set up and adapted more quickly today. A service catalog must therefore be flexible and easy to configure so that the IT organization can react quickly to customer requirements
All in all, it is important to map the requirements process of the employees, starting with the service catalogue, without queries. Every ticket and every call that is required for an employee to find a suitable service or to feel supported within the process not only costs money, but also leads to a poorer perception of the offer.
„We ensure smooth management of our customers’ IT services and improve the perception of the IT service provider in the company.“
In our free demo sessions, we not only show you how to get your IT costs under control, but also what benefits and possible uses the SavvySuite and the use of our service catalogue, self-services and identity management offer you!