Reaching the goal better with automation
Safe, automated, reliable
Increase the functionality and ease of your IT services without worrying about your costs getting out of hand.
Our IT service catalog will save you money in no time!
By increasing efficiency, reducing cycle times, and providing a timely service level, we finally put IT in the key position where it belongs.
Through process-driven automation and self-service, you not only increase satisfaction and positive perception of IT, but also free yourself up.
Focus on your core competencies, and the intelligent SavvySuite service catalog will do the rest for you.
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The company’s own portfolio has been mapped in a service catalog, the services have been standardized, and customers can find their way around. The task now is to become faster and more efficient in the provision of services. In addition to the aspect of possible cost reductions through automation, the expectations of employees must also be taken into account here.
An employee does not want to wait 4-5 business days for new software to be installed on their client. A server from the Microsoft Azure Cloud is provisioned via the console in 5 minutes and should therefore not take much longer when ordered via the catalog. In addition, corporate security wants an account to get or lose permissions in minutes, not hours, without manual intervention in the process. These are all challenges for which process automation is the tool of choice.
Status at any time in standardized processes
The process of service provision should run without queries or even be fully automated. An important prerequisite for this is a production-ready order.
The production-ready order must be ensured via sets of rules in the catalog and automatisms in the process so that all information is always available in the agreed form for service provision. This is the only way to automate all orders or to avoid queries in the case of partially automated orders. In standardized processes, the user can of course also obtain information about the order status at any time.
The declared goal must be that no one has to pick up the phone after submitting an order.
Provision of the corresponding services
Does a service have to be requested by an employee or can it not also be ordered or terminated automatically by mapping identity management processes?
If an employee leaves the company, the accounts can be deactivated and services can be terminated.
Interfaces to corresponding systems and processes not only take into account requirements from the area of corporate governance, but also ensure that employees are proactively provided with the appropriate services and that these are automatically returned.
SavvySuite has your IT costs under control
There are many reasons why it makes sense to use source-based internal billing for the services offered in the service catalog. One important point is often requirements from the area of controlling, combined with tax law considerations. Transparent prices on an arm’s length basis are an important element, especially in the interaction of interconnected companies, and must be demonstrated in an internal service allocation.
From the point of view of the service catalog as the interface to the customer, transparent service prices, the presentation of how much one pays monthly for which services used, and possibly also within the processes used sets of rules for price-based approval play a central role. Service prices in the catalog and monthly cost transparency are not only a prerequisite for there to be fewer discussions about the services actually billed, they can also generate cost reduction effects through lower call-off quantities.
Of course, this type of cause-based service allocation must be possible at the push of a button and without additional effort.
Responsible for cost centers maximum transparency
Whether it’s licenses used, user accounts or the basic IT equipment of employees – it’s important to have an overview of the development of current IT costs. This is because they can be allocated directly to the cost centers of the respective service users via internal activity allocation and displayed transparently.
In this way, IT costs can be proactively reduced and user accounts and licenses can be allocated according to their source. Cost center managers thus gain maximum transparency.
In addition, data from activity allocation must be made available to commercial systems for generating invoices and to financial accounting. This ensures even greater transparency and cost awareness in the company.