Training and Certification

Knowledge transfer directly from the software manufacturer – that is what syscovery offers in the training center in our Worms headquarters. Qualified experts transfer their know-how in small groups of three to ten participants. From end users to administrators – our innovative training and certification concept takes care of any of your requirements.

In order to request trainings in English language, please use our contact form.

Certification Concept

By combining trainings, you may obtain several syscovery SavvySuite certifications. From the basic SavvySuite Foundation to high-level SavvySuite Certified Integrator certification. Please feel free to contact us for more detailed information.

Training Calendar

TrainingDateDurationLanguageLocation Free Places
B10 the SavvySuite Foundation 10.-11.12.20182 daysGermanWormsavailable
A21 the SavvySuite Business Operations 14.-14.12.20183 daysGermanWormsavailable

Course Overview

B10 the SavvySuite Foundation

Learning objectives:

  • To provide Basic knowledge so that participants can successfully participate in additional training sessions
  • To learn, understand and use basic functions
  • To understand what requirements will look like in practice

Table of Contents:

  • Introduction to the Service LifeCycle Management with the SavvySuite
  • Presenting the use Scenarios of the SavvySuite.
  • Overview of the system architecture, modules and functions
  • Providing Basic knowledge of the central components
  • Introducing typical use scenarios and best practices
  • Learning about the licensing model and support

Requirements: None

Duration: 2 days

A20 the SavvySuite Technical Operations

Learning objectives:

  • To become familiar with all technical intricacies behind the SavvySuite
  • To independently carry out the technical operation of the application
  • To be able to open qualified incident tickets for syscovery

Table of Contents:

  • System architecture, SavvySuite components and data concept
  • Basic Installation, installing updates + solutions
  • Monitoring services, backups, interfaces and connectors
  • Monitoring workflow 
  • License management and monitoring 
  • Carrying out imports and exports 
  • Implementing changes in transport 
  • Monitoring performance and system optimization 
  • Software maintenance and incident process

Requirements: Knowledge of operations such as server administration, SQL, etc.

Duration: 3 days

A21 the SavvySuite Business Operations

Learning objectives:

  • Successful participation in implementation workshops 
  • To evaluate, design and implement department requirements for mapping services 
  • To independently carry out the content-related operation of the application 
  • To be able to open qualified incident tickets for syscovery

Table of Contents:

  • Creation and maintenance of service catalogs 
  • Understanding and using ordering rules 
  • The design and configuration of order processes 
  • Implementation in Organization Base 
  • The use and maintenance of roles 
  • The import and export of master data and assets

Requirements: Attendance B10 the SavvySuite Foundation

Duration: 3 days

A13 the SavvySuite Workflow

Learning objectives:

  • To gain all required knowledge to adapt existing workflows and create new workflows 
  • To gain knowledge about how workflows are added to the process sequence 
  • To learn how to implement and use all workflow actions

Table of Contents:

  • Implementation in Savvy Suite – Data model 
  • Analysis of Savvy Suite – Workflow 
  • Creation of workflows from workflow actions 
  • Workflow monitoring – Troubleshooting – Error correction 
  • Transporting workflows

Requirements: 

  • Attendance A20 the SavvySuite Technical Operation 
  • Attendance A21 the SavvySuite Business Operation 
  • Project experience 
  • Basic knowledge of SQL

Duration: 2 days

A31 the SavvySuite Interfaces

Learning objectives:

  • To gain knowledge on connecting and integrating SavvySuite 
  • To provide basic information on standard interfaces and connectors 
  • To independently provide specific interfaces

Table of Contents:

  • Learning use scenarios and interface technologies 
  • Presentation of standard interfaces and connectors 
  • Implementation in SavvySuite – data model 
  • Integrating an interface or a connector 
  • Variants for the use of interfaces in the business process

Requirements: Attendance A13 the SavvySuite Workflow

Duration: 2 days

M20 the SavvySuite Entitlement Management

Learning objectives:

  • To provide basic knowledge about how to manage permissions and groups 
  • To gain knowledge about how to control permissions through business processes 
  • To understand how integration in the company landscape is carried out

Table of Contents:

  • Implementation in the Entitlement Management structures 
  • Learning about permissions objects using the example of a file system 
  • Requesting, changing, canceling and approving permissions 
  • Transferring permissions to target systems

Requirements: Attendance A21 the SavvySuite Business Operations

Duration: 1 day

M30 the SavvySuite Invoice Management

Learning objectives:

  • To provide basic information about billing, managing and presenting costs 
  • To understand how costs appear in SavvySuite 
  • To learn about accounting methods

Table of Contents:

  • Implementing and developing a price model 
  • Calculating and processing third-party and external costs 
  • Setting up and carrying out the invoicing process 
  • Recording credit vouchers, subsequent charges and manual invoice line items 
  • Understanding cost control and evaluations 
  • Providing invoice data (e.g. for SAP)

Requirements:

  • Attendance A21 the SavvySuite Business Operations

Duration: 1 day

M40 the SavvySuite Identity Management

Learning objectives:

  • To provide basic knowledge about how to implement the process-based change management of personal data 
  • To understand how integration in the system landscape is carried out 
  • To learn how governance processes are fulfilled through automatic follow-up processes

Table of Contents:

  • Implementation in the Identity Management structures 
  • Data transfer from other systems (e.g. SAP HR) 
  • Initiating processes through other systems (e.g. SAP HR) 
  • Mapping personal and organizational objects 
  • Designing and configuring business processes 
  • Activating follow-up processes in downstream systems 
  • Providing organization data for third-party systems

Requirements: Attendance B10 the SavvySuite Foundation

Duration: 2 days

M50 the SavvySuite Work Order Management

Learning objectives:

  • To provide basic information about which implementation options Work Order Management offers 
  • To gain knowledge about how work orders are designed and created 
  • To understand how work orders are integrated in business processes and monitored

Table of Contents

  • Designing and setting up work order templates 
  • Defining work order configurations 
  • Integrating work orders into the order process 
  • Monitoring implementation of the work order and troubleshooting

Requirements:

  • Attendance A13 the SavvySuite Workflow
  • Attendance A21 the SavvySuite Business Operations

Duration: 1,5 days

the SavvySuite Individual Test (new)

We offer you the possibility to refresh your SavvySuite knowledge within an extensive training and to reach a certification in form of a repeat examination. However, a successful completion of the single test is also possible without training.

The SavvySuite Individual Test is for customer employees and employees with partners, who already reached a syscovery SavvySuite certification with us in the past.

If we have aroused your interest and you would like to find out more, please feel free to contact us for more detailed information.

  • The courses take place at different locations.
  • The courses include training documents, technical equipment, lunches as well as beverages and snacks during breaks.
  • German is used as training language. We would also be happy to offer training in other languages on request.
  • The number of participants must be at least 3 and at the most 10.
  • If the required minimum participant number cannot be reached , syscovery Business Solutions GmbH reserves the right to cancel training up to 14 days before the scheduled start date. Furthermore, we also reserve the right to cancel a training session on short notice due to circumstances beyond our control (if the constructor is ill, for example).
  • Booking can be canceled up to one month before the scheduled training date at no cost. If a cancellation is made after this point in time, a cancellation fee is levied.
  • Subject to change and errata.