Panoramafoto Tagungszentrum "Das Wormser"

Intensive information exchange at third Savvy Suite customer forum.

This year’s Sav­vy Suite cus­to­mer forum took place in Worms, Ger­ma­ny, on June 7 and 8, 2016. This was the third time the event has taken place, which prac­ti­cal­ly makes it a tra­di­ti­on. Once again, the orga­ni­zers were plea­sed with the incre­a­sed num­ber of cus­to­mers who regis­tered. For the first time ever, the cus­to­mer forum took place in the “Das Worm­ser” event center.

Managing director Dr. Peter Schwamb in his key note address

Mana­ging direc­tor Dr. Peter Schwamb in his key note address

In his key note address, sys­co­very mana­ging direc­tor Dr. Peter Schwamb loo­ked back on his pre­sen­ta­ti­on from 1999 and com­pa­red the cus­to­mer requi­re­ments from back then to their pre­sent-day implementation.

Fol­lowing Schwamb’s pre­sen­ta­ti­on, par­ti­ci­pants brief­ly intro­du­ced them­sel­ves. Out of all the par­ti­ci­pants, a par­ti­ci­pant from Sofia, Bul­ga­ria tra­v­eled the fur­thest to attend.

The first cus­to­mer pre­sen­ta­ti­on focu­sed on Work­place Manage­ment. The pre­sen­ta­ti­on vivid­ly illus­tra­ted the chal­len­ges and obsta­cles invol­ved in intro­du­cing stan­dar­di­zed pro­ducts into a very lar­ge orga­niz­a­ti­on with many natio­nal sub­si­dia­ries. Many par­ti­ci­pants jot­ted down new ide­as while the solu­ti­on approa­ches were being presented.

When it was time for a lunch break, several sys­co­very employees joi­ned the cus­to­mer forum par­ti­ci­pants. This enab­led both par­ties to final­ly put faces to the voices they were used to hea­ring on the pho­ne, and it was an oppor­tu­ni­ty for ever­yo­ne to get to know one another.

Bastian Wolf presenting the new features of release 1.9.3

Bas­ti­an Wolf pre­sen­ting the new fea­tures of release 1.9.3

Like in pre­vious years, the cus­to­mer forum was also used to pre­sent the new­ly publis­hed 1.9.3 release. The head of Sav­vy Suite deve­lo­p­ment, Bas­ti­an Wolf, exp­lai­ned the new key user func­tions in the new web app­li­ca­ti­on. He also pre­sen­ted the modi­fied con­fi­gu­ra­ti­on opti­ons for attri­bu­tes in the admi­nis­tra­ti­on app­li­ca­ti­on. The­se were the modi­fi­ca­ti­ons which recei­ved the most points during the voting ses­si­on in the 2015 cus­to­mer forum.

The next pre­sen­ta­ti­on sche­du­led was sup­po­sed to be a pro­gress report on a cus­to­mer pro­ject regar­ding work­sta­tion vir­tua­liz­a­ti­on. Unfor­tu­n­a­te­ly, the pre­sen­ter had to can­cel on short noti­ce, so the head of Sav­vy Suite Con­sul­ting, Rein­hard Kehl, pre­sen­ted the key points of the pro­ject. The­se inclu­ded the con­nec­tion of mul­ti­ple sepa­ra­te net­works and Acti­ve Direc­to­ries, logi­cal sepa­ra­ti­on of cus­to­mer data, stan­dar­di­z­a­ti­on of ser­vices as well as the orga­niz­a­tio­nal inte­gra­ti­on of dif­fe­rent participants.

The day ended with the pre­sen­ta­ti­on of cus­to­mer sug­ges­ti­ons that were collec­ted throughout the year through Feed­back & Future work­shops with the cus­to­mers. Uwe Sache­rer exp­lai­ned the four sug­ges­ti­ons regar­ding order pro­po­sals, attri­bu­te texts and inven­to­ry eva­lua­tions. The run­ner-up, with a total of 16 points, was the sug­ges­ti­on to allow order pro­po­sals con­sis­ting exclu­si­ve­ly of acces­so­ry items. The win­ning sug­ges­ti­on, with 25 points, which is sche­du­led to be imple­men­ted in the next release, is the sug­ges­ti­on to pro­vi­de admi­nis­tra­tors with an ana­ly­sis opti­on which ana­ly­ses exis­ting con­fi­gu­ra­ti­on items in Sav­vy Suite and crea­tes recom­men­da­ti­ons for cata­log offers or order pro­po­sals based on tar­get groups.

After a very uni­que and inte­res­ting tour of the St. Peter’s Cathe­dral with Pro­vost Tobi­as Schä­fer, the day ended without so much as a drop of rain (des­pi­te thun­der­storm warnings) and with par­ti­ci­pants enjoy­ing a glass of wine and other Rhi­ne-Hes­si­an delicacies.

One of our long­time cus­to­mers ope­ned the second day of the cus­to­mer forum with a report on a pro­ject that is cur­r­ent­ly being imple­men­ted. The goal of the pro­ject is to gra­du­al­ly replace an aging soft­ware pro­gram crea­ted by the cus­to­mer for auto­ma­ting actions in the Acti­ve Direc­to­ry. The first step was the con­nec­tion of AD com­pon­ents in the cloud using the Sav­vy Suite’s PowerS­hell connector.

In the next pre­sen­ta­ti­on, Dr. Bernd Müg­ge com­pa­red the use of mobi­le device manage­ment for dif­fe­rent cus­to­mers. In this pro­cess, the MobileI­ron and IBM MaaS360 soft­ware solu­ti­ons were con­nec­ted via the PowerS­hell con­nec­tor or via SOAP web ser­vices. The­re were dif­fe­ren­ces, espe­cial­ly when it came to bil­ling, but also in the pro­ces­ses offe­red and in the num­ber of per­mit­ted end devices.

As usu­al, the par­ti­ci­pants used the breaks as an oppor­tu­ni­ty to share their expe­ri­en­ces. Par­ti­ci­pants were invi­ted to try out the new release for them­sel­ves on two demo sys­tems. The sys­co­very experts were the­re to ans­wer all kinds of questions.

Ramin Mas­haykhi gave visi­tors a more in-depth look into the tech­ni­cal details of the PowerS­hell con­nec­tor in his pre­sen­ta­ti­on on auto­ma­ted pro­vi­sio­ning. The fle­xi­bi­li­ty for dif­fe­rent app­li­ca­ti­on sce­n­a­ri­os and the trans­pa­ren­cy of the pro­ces­ses for the ope­ra­ti­on team have been signi­fi­cant­ly incre­a­sed as a result of inte­gra­ting work orders. Par­ti­ci­pants took a com­ple­te list of best prac­ti­ce sug­ges­ti­ons with them as they left.

The fol­lowing cus­to­mer pre­sen­ta­ti­on was dedi­ca­ted to a com­ple­te­ly dif­fe­rent topic. Audi­ence mem­bers took a quick jour­ney through time back to 2005. The IT ser­vice pro­vi­der at the time ear­ned an annu­al flat rate from its cli­ent. Sin­ce then, Sav­vy Suite has ensu­red that IT ser­vices can now be invoi­ced indi­vi­du­al­ly and on a cost-dri­ver basis and have drasti­cal­ly redu­ced the efforts for invoice con­trol on the cus­to­mer side and for fore­cas­ting on the IT side.

Klaus Kirch­ner clo­sed the ses­si­on by dis­cus­sing the out­look for plan­ning Sav­vy Suite fur­ther deve­lo­p­ments. Key topics here inclu­de fur­ther cost cut­ting as well as gover­nan­ce and secu­ri­ty. Spe­ci­fic plans have been made for the use of addi­tio­nal key user func­tions and the use of Work Order Manage­ment in the new web app­li­ca­ti­on. The sup­port of addi­tio­nal lan­guages and the decen­tra­li­zed cata­log admi­nis­tra­ti­on are on the agen­da in the long term.