General Terms and Conditions of syscovery Business Solutions GmbH

A. Gene­ral Con­di­ti­ons for Deli­ve­ries and Ser­vices
1. App­li­ca­ti­on Area and Con­clu­si­on of the Con­tract

(1) sys­co­very Busi­ness Solu­ti­ons GmbH (“sys­co­very”) shall make deli­ve­ries and ren­der ser­vices (“Ser­vices”) exclu­si­ve­ly accord­ing to the pro­vi­si­ons of the­se Gene­ral Terms and Con­di­ti­ons, inso­far as the con­trac­tu­al par­ties have not made some other agree­ment in wri­ting. Gene­ral terms of con­tract of the Cus­to­mer shall not beco­me part of the con­tract, even if sys­co­very does not express­ly object to them.

(2) The­se Terms and Con­di­ti­ons shall be valid only for the com­pa­nies, legal enti­ties of public law or spe­cial esta­tes under public law.

(3) Quo­ta­ti­ons from sys­co­very are non-bin­ding, unless the quo­ta­ti­on has been express­ly desi­gna­ted as bin­ding in wri­ting.

(4) A con­tract is made through writ­ten order con­fir­ma­ti­on by sys­co­very or through sys­co­very car­ry­ing out the order.

2. Princip­le for Col­la­bo­ra­ti­on
The con­trac­tu­al par­ties under­ta­ke to col­la­bo­ra­te fair­ly; they decla­re their wil­ling­ness to show each other con­si­de­ra­ti­on and pro­vi­de com­pre­hen­si­ve infor­ma­ti­on as well as pre­ven­ti­ve warning of risks. If an obsta­cle to the col­la­bo­ra­ti­on ari­ses, the con­trac­tu­al par­ties shall stri­ve to con­tri­bu­te to an appro­pria­te recon­ci­lia­ti­on of inte­rests by means of nego­tia­ti­ons and new agree­ments.

3. Time and Loca­ti­on for Ren­de­ring Ser­vices

(1) The hours of sys­co­very are Mon­day through Fri­day from 9:00 a.m. to 5:00 p.m., with the excep­ti­on of natio­nal and regio­nal holi­days at the head­quar­ters of sys­co­very as well as Decem­ber 24 and 31.

(2) Agreed-upon deli­very and ser­vice dead­lines shall be exten­ded by the time peri­od in which sys­co­very is pre­ven­ted from per­forming the ser­vice due to cir­cum­s­tan­ces for which it is not respon­si­ble (e.g. labor dis­pu­tes, for­ce majeu­re, absence of employees or tech­ni­cal equip­ment without the respon­si­bi­li­ty of sys­co­very) as well as an appro­pria­te start­up time after the end of the hin­dran­ce. The same app­lies to the time peri­od in which sys­co­very is wai­t­ing for infor­ma­ti­on and coope­ra­ti­ve actions of the Cus­to­mer that are requi­red for pro­vi­ding the ser­vice.

(3) All warnings and dead­lines must be made in wri­ting to be valid. The text form as descri­bed by § 126b of the Ger­man Civil Code (BGB) (for examp­le, e‑mails) is insuf­fi­ci­ent for this.

(4) Inso­far as no other agree­ment has been made, the loca­ti­on for pro­vi­ding the ser­vice is the head­quar­ters of sys­co­very. sys­co­very can pro­vi­de services—to the extent possible—also by means of remo­te data trans­mis­si­on.

4. Gene­ral Duties of the Cus­to­mer to Coope­ra­te

(1) The Cus­to­mer shall be respon­si­ble for pro­vi­ding sys­co­very with the docu­ments, infor­ma­ti­on and data requi­red for sys­co­very to per­form the con­tract; the­se shall be com­ple­te, cor­rect, always up-to-date, and pro­vi­ded in a time­ly man­ner at no cost. The Cus­to­mer shall make all decisi­ons requi­red for pro­vi­ding the ser­vices wit­hin an appro­pria­te time peri­od.

(2) The Cus­to­mer has veri­fied that the ser­vices spe­ci­fied in the order cor­re­spond to its wis­hes and needs and can be used for its pur­po­se. Regard­less of this, howe­ver, sys­co­very remains respon­si­ble for the ser­vice that is owed being pro­vi­ded accord­ing to the con­tract.

(3) The Cus­to­mer must grant sys­co­very access to the rooms and EDP sys­tems pro­vi­ded for ren­de­ring the ser­vice and view­ed as necessa­ry for this pur­po­se by sys­co­very, for the pur­po­se of pre­pa­ring and car­ry­ing out the con­trac­tu­al work. The Cus­to­mer shall, at its own cost, make pro­vi­si­on for the tech­ni­cal requi­re­ments and grant sys­co­very access to its EDP sys­tem to the requi­red extent in accordance with the cor­re­spon­ding agree­ment, also via remo­te data trans­mis­si­on.

(4) Befo­re sys­co­very takes the necessa­ry actions on the Customer’s EDP sys­tem to ren­der the ser­vice, the Cus­to­mer shall per­form a data back­up or use some other means to ensu­re that cur­rent data can be repro­du­ced from data­ba­ses kept in a machi­ne-read­a­ble for­mat with rea­son­ab­le effort.

(5) The Cus­to­mer shall ensu­re that it has the requi­red usa­ge rights for the soft­ware pro­ducts that are the object of the ser­vices pro­vi­ded by sys­co­very. This app­lies also inso­far as the soft­ware is from sys­co­very.

(6) The duty to coope­ra­te can be spe­ci­fied by sys­co­very in the con­tracts made bet­ween the con­trac­tu­al par­ties and in the cour­se of pro­vi­ding the ser­vice.

(7) If the Cus­to­mer does not ful­fill its duties to coope­ra­te, sys­co­very shall not be deemed in default, pro­vi­ded that the duties to coope­ra­te were requi­red for sys­co­very to pro­vi­de its ser­vice.

(8) If mis­sing, incor­rect, incom­ple­te or sub­se­quent­ly cor­rec­ted col­la­bo­ra­ti­on leads to addi­tio­nal expen­ses, sys­co­very can char­ge for the­se addi­tio­nal expen­ses, unless the Cus­to­mer demons­tra­tes that it bears no respon­si­bi­li­ty for the insuf­fi­ci­ent col­la­bo­ra­ti­on. This does not affect any other claims sys­co­very may have.

5. Enlist­ment of Third Par­ties and Use of Employees

(1) sys­co­very is aut­ho­ri­zed to use third par­ties as agents to ful­fill the ser­vice repre­sen­ting the object of the con­tract.

(2) sys­co­very under­ta­kes to use only skil­led employees and sub­con­trac­tors to ful­fill its con­trac­tu­al obli­ga­ti­on. sys­co­very shall deci­de which employees are used to ren­der the ser­vice and reser­ves the right to replace employees used by the Cus­to­mer.

(3) sys­co­very is respon­si­ble for the selec­tion and use of the employees and has sole tech­ni­cal and disci­pli­na­ry super­vi­so­ry aut­ho­ri­ty over them, even when they are working on the Customer’s pre­mi­ses. The aut­ho­riz­a­ti­on of the Cus­to­mer with respect to issuing necessa­ry inst­ruc­tions to sys­co­very for ren­de­ring the con­trac­tu­al ser­vices shall remain unaf­fec­ted.

6. Gene­ral Pro­vi­si­ons for Remu­ne­ra­ti­on and Bil­ling

(1) Remu­ne­ra­ti­on for soft­ware that is to be licen­sed and ser­vices that are to be ren­de­red is deter­mi­ned from the respec­tively cur­rent pri­ce list of syscovery—insofar as no other agree­ment has been made in the respec­ti­ve con­tract. Sales tax is added to all pri­ces.

(2) Inso­far as no other agree­ment has been made, sys­co­very shall bill based on time/effort for the ser­vices it has ren­de­red. Any fixed pri­ce or inclu­si­ve pri­ce must be express­ly agreed upon in wri­ting.

(3) In the case of work at the Customer’s site or busi­ness trips on behalf of the Cus­to­mer, sys­co­very shall bill for the tra­vel expen­ses in accordance with its respec­tively valid pri­ce list.

(4) Bil­ling for the ser­vices ren­de­red and for tra­vel expen­ses incur­red shall be done clo­se to the time of pro­vi­si­on, but no later than the end of the mon­th.

(5) If ser­vices are bil­led based on time/effort, sys­co­very shall log the working hours in per­for­mance records and regu­lar­ly sub­mit the­se to the Cus­to­mer with the bill. The Cus­to­mer can sub­mit a writ­ten objec­tion to the state­ments made the­re only wit­hin four weeks after recei­ving them. Enrich­ment claims (§ 812 BGB) of the Cus­to­mer for reim­bur­se­ment of unju­s­ti­fia­b­ly deman­ded expen­ses for ser­vices shall remain unaf­fec­ted.

(6) The expen­ses for ser­vices spe­ci­fied in the quo­ta­ti­on or con­tract, inso­far as the­se do not express­ly sti­pu­la­te some­thing else, are always esti­ma­ted values that can chan­ge, par­ti­cu­lar­ly as the Cus­to­mer spe­ci­fies the requi­re­ments. Unless other­wi­se agreed, remu­ne­ra­ti­on shall be owed only for syscovery’s expen­ses spe­ci­fied in the respec­ti­ve quo­ta­ti­on or indi­vi­du­al con­tract. sys­co­very shall noti­fy the Cus­to­mer as soon as it is necessa­ry to exceed the expen­ses spe­ci­fied the­re for pro­vi­ding ser­vices.

(7) If it is not pos­si­ble to pro­vi­de the ser­vices agreed upon the­re for rea­sons that fall to the Customer’s account, sys­co­very is nevertheless aut­ho­ri­zed to bill for the agreed-upon remu­ne­ra­ti­on minus any expen­ses saved, unless sys­co­very is able to use ser­vice capa­ci­ties that have been freed up by this in other orders.

(8) The Cus­to­mer shall bear respon­si­bi­li­ty for addi­tio­nal expen­ses incur­red by sys­co­very when pro­vi­ding the bene­fits due to hin­dran­ces that aro­se later and for which the Cus­to­mer is accoun­ta­ble (for examp­le, safe­ty regu­la­ti­ons, lack of infra­st­ruc­tu­re, lack of remo­te access to data, etc.).

(9) The app­li­ca­ble sta­tu­to­ry sales tax is added to all pri­ces.

(10) Pay­ments are due immedia­te­ly without deduc­tion upon rece­i­pt of the invoice and paya­ble no later than wit­hin 14 days.

(11) sys­co­very may with­hold ser­vices to be pro­vi­ded accord­ing to the con­tract in ques­ti­on for as long as the Cus­to­mer is in default.

(12) The Cus­to­mer can off­set only tho­se claims ari­sing from this con­tract which are undis­pu­ted by sys­co­very, rea­dy for decisi­on, or have been deter­mi­ned to be legal­ly enfor­ce­ab­le. The Cus­to­mer is enti­t­led to rights of reten­ti­on or plea for non-ful­fill­ment of the agree­ment only wit­hin the same con­tract and only in the case that sys­co­very has com­mit­ted a gross bre­ach of agree­ment or has alrea­dy recei­ved the por­ti­on of remu­ne­ra­ti­on for a faul­ty ser­vice that cor­re­sponds to the value of the ser­vice if it were without fault or if the coun­ter­c­laim, which ser­ves to sup­port the right of reten­ti­on, is undis­pu­ted by sys­co­very, rea­dy for decisi­on, or has been deter­mi­ned to be legal­ly enfor­ce­ab­le.

7. Gene­ral Pro­vi­si­ons for Con­tract Dura­ti­on and Can­cel­la­ti­on

(1) Inso­far as no con­tract dura­ti­on has been agreed upon, the con­tract shall end after the agreed-upon ser­vice has been pro­vi­ded.

(2) The two con­trac­tu­al par­ties retain the right to can­cel for good cau­se in the case of all con­tracts, with the excep­ti­on of con­tracts for soft­ware purcha­ses. Good cau­se exists if the other con­trac­tu­al par­ty vio­la­tes a signi­fi­cant obli­ga­ti­on of the con­tract and this vio­la­ti­on can­not be reme­di­ed wit­hin a rea­son­ab­le time, even after a writ­ten request. Good cau­se for can­cel­la­ti­on by sys­co­very of con­tracts that are not lea­se con­tracts shall also exist if the Cus­to­mer ent­i­re­ly defaults on pay­ment of a claim by sys­co­very or on a sub­stan­ti­al por­ti­on for lon­ger than two mon­ths.

(3) Each can­cel­la­ti­on must be made in wri­ting to be valid. The text form as descri­bed by § 126b of the Ger­man Civil Code (BGB) (for examp­le, e‑mails) is insuf­fi­ci­ent for this.

8. Gene­ral Copy­rights and Rights of Use

(1) In the rela­ti­ons­hip bet­ween the Cus­to­mer and sys­co­very, sys­co­very holds all copy­rights and rights of use for the ser­vices pro­vi­ded by sys­co­very. This also app­lies inso­far as sys­co­very has pro­vi­ded ser­vices in col­la­bo­ra­ti­on with the Cus­to­mer or ser­vices depend on the Customer’s spe­ci­fi­ca­ti­ons. If sys­co­very licen­ses the soft­ware to the Cus­to­mer, the Sup­ple­men­ta­ry con­di­ti­ons for soft­ware licen­sing (sec­tions B to D) take pre­ce­dence.

(2) Inso­far as work results that can be inde­pendent­ly pro­tec­ted by law have been achie­ved through the ser­vice by sys­co­very and that are not soft­ware ser­vices, sys­co­very grants the Cus­to­mer the non-exclu­si­ve right to use the result for its own busi­ness pur­po­ses, without restric­tion on time or space, con­tin­gent on pay­ment of the remu­ne­ra­ti­on agreed upon for this. The Cus­to­mer shall be enti­t­led to dupli­ca­te and pro­cess the work results for this pur­po­se. Inso­far as the Cus­to­mer desi­res to dis­tri­bu­te, publicly repro­du­ce, com­mer­cial­ly uti­li­ze or publicly report the results or deri­va­tions of them, this shall requi­re the pri­or writ­ten con­sent of sys­co­very. Con­sent shall not be requi­red if the work results are used for busi­ness pur­po­ses of a com­pa­ny that belongs to the same group of com­pa­nies of the Cus­to­mer as defi­ned by §§ 15 ff. of the Ger­man Joint Stock Com­pa­ny Legis­la­ti­on (AktG).

(3) If the work results are ser­vices ren­de­red in con­nec­tion with soft­ware licen­sed by sys­co­very (such as cus­to­mi­zing, adap­ting stan­dard soft­ware), then for the­se ser­vices, unli­ke the pro­vi­si­ons in Num­ber 8 Para­graph 2, the Cus­to­mer shall recei­ve the rights of use that sys­co­very has gran­ted to the Cus­to­mer based on the soft­ware licen­se agree­ment for the under­ly­ing soft­ware.

9. Mate­ri­al and Legal Defects

(1) sys­co­very pro­vi­des a war­ran­ty for the con­trac­tual­ly owed qua­li­ty of ser­vices or, inso­far as no agree­ment has been made for this, for the ser­vices com­men­sura­te to the use spe­ci­fied in the con­tract. No claims of mate­ri­al defects shall exist if syscovery’s ser­vices devia­te only imma­te­ri­al­ly from the qua­li­ty accord­ing to the con­tract.

(2) sys­co­very gua­ran­tees that ser­vices it has per­for­med shall be free of rights of third par­ties that hin­der or exclu­de the Customer’s use accord­ing to the pro­vi­si­ons in the con­tract.

(3) Rec­ti­fi­ca­ti­on in regard to mate­ri­al defects shall occur by choice of sys­co­very eit­her through re-per­forming the ser­vice or through remo­val of defects. Rec­ti­fi­ca­ti­on in regard to legal defects can addi­tio­nal­ly occur by sys­co­very exch­an­ging the ser­vice in ques­ti­on for a ser­vice of equal value that meets the con­trac­tu­al requi­re­ments.

(4) If, after recei­ving a fault mes­sa­ge or noti­ce of defect and its ana­ly­sis, sys­co­very con­clu­des that the­re was no defect in the ser­vice it pro­vi­ded, sys­co­very shall sub­mit a bill to the Cus­to­mer for the incur­red expen­ses. This shall not app­ly if the Cus­to­mer demons­tra­tes that the fault or defect in the ser­vice has resul­ted from the ser­vice by sys­co­very, or if, des­pi­te using due care when che­cking for defects, the Cus­to­mer was inca­pa­ble of reco­gni­zing any defect in the ser­vices from sys­co­very.

(5) If third-par­ty claims are made against the Cus­to­mer due to rights of use gran­ted to the Cus­to­mer by sys­co­very, the Cus­to­mer shall noti­fy sys­co­very in wri­ting immedia­te­ly. The Cus­to­mer shall hand­le the dis­pu­te with the third par­ty only in agree­ment with sys­co­very or aut­ho­ri­ze sys­co­very to hand­le the dis­pu­te. In this case, the Cus­to­mer shall sup­port sys­co­very in defen­ding against the claim. The Cus­to­mer is not allo­wed to reco­gni­ze claims of a third par­ty without writ­ten appro­val from sys­co­very. This shall not app­ly if sys­co­very does not respond wit­hin a rea­son­ab­le peri­od, des­pi­te the Cus­to­mer having immedia­te­ly pro­vi­ded infor­ma­ti­on in wri­ting.

(6) Claims due to mate­ri­al or legal defects shall lap­se in one year in the case of purcha­se con­tracts and con­tracts for work and labor. This dura­ti­on also app­lies to claims due to with­dra­wal or miti­ga­ti­on. If the­re was deli­be­ra­te inten­ti­on or gross negli­gence, mali­ce, per­so­nal inju­ry, assump­ti­on of a gua­ran­tee of qua­li­ty or the exis­tence of a legal defect, becau­se of which a third par­ty may demand sur­ren­der of the deli­ve­r­ed objects based on right in rem, the sta­tu­to­ry peri­od of limi­ta­ti­on shall app­ly. Legal regu­la­ti­ons app­ly for the start of sta­tu­te of limi­ta­ti­on.

10. Gene­ral Lia­bi­li­ty of sys­co­very

(1)

  • sys­co­very shall com­pen­sa­te for dama­ges or replace was­ted expen­dit­ures, regard­less of the legal basis only to the fol­lowing extent, even in the case of non-con­trac­tu­al or pre-con­trac­tu­al lia­bi­li­ty:
  • If the­re was deli­be­ra­te inten­ti­on, mali­ce, gross negli­gence or the lack of a qua­li­ty gua­ran­te­ed by sys­co­very, then sys­co­very shall be liable for the full amount. If the­re was gross negli­gence, the lia­bi­li­ty shall be limi­ted to the fore­see­ab­le dama­ge.
  • If the­re was simp­le negli­gence, sys­co­very shall be liable to com­pen­sa­te for the typi­cal and fore­see­ab­le dama­ge only in the case of a sub­stan­ti­al duty to per­form (car­di­nal duty) or a sub­stan­ti­al duty such that achie­ve­ment of the pur­po­se of the con­tract is in jeo­par­dy, and in each case of dama­ge this shall be limi­ted to half of the remu­ne­ra­ti­on owed from the respec­ti­ve con­tract in ques­ti­on. In the case of infrin­ge­ments of duties as part of a long-term obli­ga­ti­on (such as soft­ware main­ten­an­ce agree­ments, rent), the lia­bi­li­ty of sys­co­very for all cases of dama­ge that occur in a con­trac­tu­al year shall be limi­ted to half of the amount of remu­ne­ra­ti­on owed in this con­trac­tu­al year by the Cus­to­mer from the con­tract in ques­ti­on.

(2) The sta­tu­to­ry lia­bi­li­ty shall remain unaf­fec­ted in the event of inju­ry to life, limb, health or free­dom and in accordance with the pro­duct lia­bi­li­ty law.

(3) sys­co­very shall be liable for reac­qui­si­ti­on of data only if the Cus­to­mer has ensu­red that this data can be repro­du­ced from data­ba­ses kept in a machi­ne-read­a­ble for­mat with rea­son­ab­le effort. This lia­bi­li­ty limi­ta­ti­on shall not app­ly in the event of deli­be­ra­te inten­ti­on from sys­co­very.

(4) An objec­tion based on con­tri­bu­to­ry negli­gence shall remain unsett­led.

(5) Claims for com­pen­sa­ti­on or repla­ce­ment of was­ted expen­dit­ures in case of con­trac­tu­al or non-con­trac­tu­al lia­bi­li­ty shall expi­re in one year. The term always begins at the end of the year in which the claim was asser­ted and the obli­gee obtai­ned know­ledge of the facts on which the claim is foun­ded and the iden­ti­ty of the obli­ger or could have obtai­ned without gross negli­gence. The sta­tu­te of limi­ta­ti­on goes into effect at the latest upon expi­ra­ti­on of five years after the claim was asser­ted. Sen­tence 1 to Sen­tence 3 of Para­graph 5 shall not app­ly inso­far as the claims do not ari­se from inju­ry to life, limb, health or free­dom and are not the result of deli­be­ra­te inten­ti­on, mali­ce or gross negli­gence. For the­se cases, the sta­tu­to­ry regu­la­ti­ons app­ly. The devia­ting sta­tu­te of limi­ta­ti­ons for claims due to mate­ri­al or legal defects in accordance with Num­ber 9 Para­graph 6 shall remain unaf­fec­ted by Num­ber 10 Para­graph 5.

11. Con­fi­den­tia­li­ty, Cus­to­dy and Data Pro­tec­tion

(1)

  • The con­trac­tu­al par­ties are obli­ga­ted to tre­at all infor­ma­ti­on and docu­ments acces­sed or known to them during con­tract per­for­mance as con­fi­den­ti­al, even bey­ond the con­tract end date, inso­far as they are desi­gna­ted con­fi­den­ti­al or con­tain cor­po­ra­te or tra­de secrets. The soft­ware licen­sed by sys­co­very and cor­re­spon­ding mate­ri­als are regar­ded as con­fi­den­ti­al. The con­trac­tu­al par­ties shall keep and pro­tect the­se objects so that misu­se by third par­ties is impos­si­ble.

(2)

  • Employees of the con­trac­tu­al par­ties and third par­ties invol­ved in con­tract per­for­mance with pro­fes­sio­nal access to the objects out­lined in Para­graph 1 are to be noti­fied in wri­ting of the con­fi­den­tia­li­ty agree­ment. For this pur­po­se, a cor­re­spon­ding obli­ga­ti­on in a labor con­tract shall suf­fice.

(3)

  • Infor­ma­ti­on shall be not or no lon­ger be regar­ded as infor­ma­ti­on to be kept con­fi­den­ti­al star­ting from the time at which this infor­ma­ti­on
  • are or beco­me publicly known without a vio­la­ti­on of this agree­ment (inclu­ding reve­la­ti­on of the infor­ma­ti­on by the reve­aling par­ty to a third par­ty without a duty of con­fi­den­tia­li­ty),
  • was alrea­dy known to a con­trac­tu­al par­ty pri­or to having been pro­vi­ded by the other con­trac­tu­al par­ty,
  • has been made avail­ab­le to a con­trac­tu­al par­ty by a third par­ty law­ful­ly and without the obli­ga­ti­on for non-dis­clo­sure,
  • has been deve­lo­ped or gathe­red by a con­trac­tu­al par­ty inde­pendent­ly from the other con­trac­tu­al par­ty or
  • had to be dis­c­lo­sed by a con­trac­tu­al par­ty in accordance with a legal­ly bin­ding order by a court or aut­ho­ri­ty..

(4) syscovery’s obli­ga­ti­on for non-dis­clo­sure does not limit syscovery’s abi­li­ty to car­ry out com­pa­ra­ble ser­vices for other cus­to­mers. The duties spe­ci­fied in Para­graph 1, howe­ver, shall remain unaf­fec­ted.

(5) The con­trac­tu­al par­ties obser­ve data pro­tec­tion regu­la­ti­ons. Cus­to­mer under­ta­kes to ensu­re that sys­co­very does not come into con­ta­ct with per­so­nal data from Customer’s domain (e.g. by anony­miz­a­ti­on) while sys­co­very pro­vi­des its ser­vices. Inso­far as this is not pos­si­ble, Cus­to­mer under­ta­kes to estab­lish a data pro­ces­sing agree­ment with sys­co­very in accordance with Sec­tion 11 of the Ger­man Federal Data Pro­tec­tion Act (BDSG). Cus­to­mer indem­ni­fies sys­co­very against any and all claims by third par­ties that are brought against sys­co­very becau­se Cus­to­mer gran­ted access to per­so­nal data of the third par­ty for the pur­po­se of ful­fil­ling con­trac­tu­al ser­vices and did so without legal basis.

(6) sys­co­very under­ta­kes to com­mit its employees in char­ge of pro­ces­sing per­so­nal data in wri­ting to data secrecy in accordance with Sec­tion 5 of the Ger­man Federal Data Pro­tec­tion Act (BDSG) and shall pro­vi­de evi­dence of this to Cus­to­mer on request.

12. Juris­dic­tion, App­li­ca­ble Law and Severa­bi­li­ty Clau­se

(1) syscovery’s loca­ti­on ser­ves as Juris­dic­tion for all dis­pu­tes inso­far as Cus­to­mer is a mer­chant or equi­va­lent.

(2) The laws of the Federal Repu­blic of Ger­ma­ny shall app­ly exclu­si­ve­ly with the excep­ti­on of the UN Sales Con­ven­ti­on.

(3) Should any pro­vi­si­on of the­se Terms and Con­di­ti­ons be or beco­me inef­fec­ti­ve, or if they are found to con­tain omis­si­ons, the rema­in­der of the Con­tract shall remain unaf­fec­ted. The con­trac­tu­al par­ties shall replace the inef­fec­ti­ve pro­vi­si­on by a legal­ly effec­ti­ve pro­vi­si­on that most clo­se­ly reflects the pur­po­se of the inef­fec­ti­ve pro­vi­si­on. The same shall app­ly to pos­si­ble con­trac­tu­al gaps.

B. Sup­ple­men­ta­ry Con­di­ti­ons for Soft­ware Licen­sing (Purcha­se and Ren­tal)
13. Object of the Agree­ment

(1) The object of the fol­lowing pro­vi­si­ons is soft­ware licen­sing of the sys­co­very Sav­vy Suite Soft­ware (“Soft­ware”).

(2) The rules in Chap­ter B app­ly in addi­ti­on to the rules in Chap­ter A; inso­far as the rules in Chap­ter B con­tra­dict the rules in Chap­ter A, the for­mer over­ri­de the rules in Chap­ter A.

14. Gene­ral

(1) The Soft­ware inclu­des all rela­ted media and prin­ted mate­ri­als in addi­ti­on to the machi­ne pro­gram. The con­tract does not enti­t­le Cus­to­mer to the source code and deve­lo­p­ment docu­men­ta­ti­on.

(2) Soft­ware licen­sing occurs eit­her on a sui­ta­ble data medi­um, by mail or elec­tro­nic avai­la­bi­li­ty. sys­co­very shall deci­de on the natu­re of deli­very.

(3) Cus­to­mer is awa­re of the most important func­tio­n­al cha­rac­te­ris­tics of the Soft­ware pro­vi­ded by sys­co­very. Cus­to­mer shall veri­fy that all spe­ci­fi­ca­ti­ons of the Objects of the Agree­ment are in accordance with his/her requests and requi­re­ments. Cus­to­mer under­ta­kes to recei­ve con­sul­ta­ti­on by an expert pri­or to the con­clu­si­on of the con­tract in case of doubts. sys­co­very offers con­sul­ting ser­vices against sepa­ra­te remu­ne­ra­ti­on.

(4) Cus­to­mer under­ta­kes to inspect each and any Soft­ware pro­gram pro­vi­ded by sys­co­very tho­rough­ly for flaw­less­ness in his/her own ope­ra­ting envi­ron­ment pri­or to begin­ning pro­duc­ti­ve use of the Soft­ware. The cus­to­mer shall take appro­pria­te pre­cau­tio­na­ry mea­su­res in the event that the soft­ware is not working pro­per­ly in part or in who­le, e.g. via data back­up, error dia­gno­sis, regu­lar result checks, etc.

(5) Cus­to­mer is respon­si­ble for instal­la­ti­on, con­fi­gu­ra­ti­on and inte­gra­ti­on as well as ope­ra­ti­on of the Soft­ware. Cor­re­spon­ding ser­vices must be agreed on and remu­ne­ra­ted sepa­r­ate­ly. This app­lies also to adjus­t­ments or chan­ges to the Soft­ware as well as the crea­ti­on of inter­faces to third-par­ty pro­grams, trai­ning ses­si­ons and other ser­vices pro­vi­ded by sys­co­very.

15. Gene­ral Gran­ting of Rights

(1) The Soft­ware pro­vi­ded by sys­co­very is pro­tec­ted by copy­right. In the rela­ti­ons­hip bet­ween the par­ties to the con­tract, sys­co­very reser­ves all rights to the Soft­ware it pro­vi­des as well as to any other docu­ments pro­vi­ded by sys­co­very as part of the estab­lish­ment and exe­cu­ti­on of a con­tract. Inso­far as third par­ties are enti­t­led to rights, sys­co­very has the rele­vant rights of use. This also app­lies to Soft­ware which is modi­fied in accordance with the requi­re­ments of Cus­to­mer.

(2) Cus­to­mer is gran­ted the non-exclu­si­ve aut­ho­riz­a­ti­ons nee­ded to use the Soft­ware in his/her com­pa­ny for a limi­ted or unli­mi­ted term depen­ding on indi­vi­du­al con­trac­tu­al agree­ments. The descrip­ti­on of the type of licen­sing is based on the cur­rent pri­ce list for sys­co­very Sav­vy Suite, unless the con­trac­tu­al par­ties have made other indi­vi­du­al agree­ments.

(3) Cus­to­mer shall be enti­t­led to load the pro­grams onto the memo­ry and hard dri­ves of the con­trac­tual­ly agreed on num­ber of com­pu­ter sys­tems (Server/Clients) and use them on the­se devices. Cus­to­mer is enti­t­led to make a back­up copy of the pro­grams. Addi­tio­nal repro­duc­tion of the Soft­ware is only per­mit­ted inso­far as this is necessa­ry to main­tain con­trac­tual­ly agreed use. Cus­to­mer must obtain addi­tio­nal­ly requi­red rights of use for ope­ra­ting test and inte­gra­ti­on ser­vers or for crea­ting a clo­ne or addi­tio­nal copy of the envi­ron­ment in which the Soft­ware has been instal­led. Any other docu­ments pro­vi­ded in con­nec­tion with the Soft­ware shall only be dupli­ca­ted for inter­nal use wit­hin the orga­niz­a­ti­on.

(4) Decom­pi­ling the Pro­grams to achie­ve inter­ope­ra­bi­li­ty of the Soft­ware with other pro­grams shall only be per­mis­si­ble wit­hin the scope per­mit­ted by copy­right law and if sys­co­very does not make avail­ab­le the necessa­ry infor­ma­ti­on and docu­men­ta­ti­on wit­hin a rea­son­ab­le peri­od of time for a rea­son­ab­le remu­ne­ra­ti­on, des­pi­te recei­ving a writ­ten request from the Cus­to­mer.

(5) No other form of pro­ces­sing of the Soft­ware, in par­ti­cu­lar repro­duc­tion excee­ding the scope spe­ci­fied abo­ve, edi­t­ing, trans­la­ti­on, re-arran­ge­ment and other modi­fi­ca­ti­on work, shall be per­mis­si­ble unless such actions inclu­ding the eli­mi­na­ti­on of faults are necessa­ry to uphold the inten­ded use of the Soft­ware and are not offe­red by sys­co­very or the respec­ti­ve owner of the rights fol­lowing a writ­ten request by Cus­to­mer.

(6)

  • Inso­far as Cus­to­mer invol­ves a third par­ty as part of the scope of per­mis­si­ble use (such as the eli­mi­na­ti­on of faults, decom­pi­ling) and grants this par­ty access to the Soft­ware, Cus­to­mer is requi­red to obtain writ­ten com­mit­ment from this par­ty to com­ply with the rules of use out­lined in Para­graph 2 as well as com­pli­an­ce with the non-dis­clo­sure agree­ment for the immedia­te bene­fit of sys­co­very.

(7)

  • The Soft­ware shall only be used on hard­ware which is the pro­per­ty of Cus­to­mer or which is used exclu­si­ve­ly by Cus­to­mer. This shall also app­ly in case of use by orga­niz­a­ti­ons for which Cus­to­mer may grant right of use pur­suant to the­se terms and con­di­ti­ons.

(8)

  • Tem­pora­ry or – inso­far as Cus­to­mer purcha­sed the Soft­ware for an unli­mi­ted term — final licen­sing of the Soft­ware in who­le or in part (such as unused user licen­ses) to such orga­niz­a­ti­ons is per­mis­si­ble inso­far as the­se orga­niz­a­ti­ons belong to Customer’s group of com­pa­nies as defi­ned in sec­tions 15 et seq. of the Ger­man Joint Stock Com­pa­ny Legis­la­ti­on (AktG) as long as the fol­lowing pre­re­qui­si­tes are met:
  • The con­nec­ted orga­niz­a­ti­on to which the Soft­ware is trans­fer­red shall under­ta­ke in wri­ting to com­ply with the agreed con­di­ti­ons of use for the bene­fit of sys­co­very.
  • Cus­to­mer shall inform sys­co­very of the scope (num­ber of pro­vi­ded user licen­ses) and recei­ving con­nec­ted orga­niz­a­ti­on in wri­ting pri­or to trans­fer­ring the Soft­ware. Upon request, Cus­to­mer shall relin­quish the Decla­ra­ti­on of Com­mit­ment to sys­co­very in accordance with Sub­pa­ra­graph a).
  • Cus­to­mer under­ta­kes to inform sys­co­very if an orga­niz­a­ti­on is no lon­ger part of the group of com­pa­nies.

(9) Ren­tal, loan, dis­tri­bu­ti­on, public repro­duc­tion or gran­ting public access as well as use of the Soft­ware by third par­ties or enab­ling use by third par­ties shall not be per­mis­si­ble out­side of the scope of cases spe­ci­fied in the­se con­di­ti­ons of use without pri­or writ­ten con­sent from sys­co­very.

(10) Cus­to­mer under­ta­kes to inform sys­co­very in advan­ce and in wri­ting of any chan­ges which may affect Customer’s use aut­ho­riz­a­ti­on. Any use of the Soft­ware excee­ding the rules spe­ci­fied in the­se con­di­ti­ons of use or in indi­vi­du­al con­tracts requi­re the writ­ten con­sent of sys­co­very. In case of use without con­sent, sys­co­very reser­ves the right to request remu­ne­ra­ti­on for the exces­si­ve use; any fur­ther claims shall remain unaf­fec­ted.

16. Open-Source

(1) Cus­to­mer requi­res open-source Soft­ware in addi­ti­on to the Soft­ware from sys­co­very (“pro­prie­ta­ry Soft­ware”). sys­co­very has inclu­ded the open-source Soft­ware in the scope of deli­very of the purcha­sed pro­prie­ta­ry Soft­ware.

(2) sys­co­very relin­quis­hes the open-source com­pon­ents as well as cor­re­spon­ding rele­vant licen­se terms to Cus­to­mer. Inso­far as it is spe­ci­fied in the cor­re­spon­ding licen­se terms of the open-source Soft­ware, Cus­to­mer shall be pro­vi­ded with the source code of the open-source Soft­ware as well as with copy­right state­ments, dis­c­lai­mers and any other noti­ces on a data medi­um. The source code of the pro­prie­ta­ry com­pon­ents shall not be relin­quis­hed.

(3) The open-source Soft­ware is pri­ma­ri­ly sub­ject to the cor­re­spon­ding licen­se terms. Cus­to­mer is gran­ted the rights of use in accordance with the respec­ti­ve licen­se terms. The pro­vi­si­ons of this con­tract only app­ly inso­far as they do not con­tra­dict the licen­se terms for the pro­vi­ded open-source com­pon­ents.

(4) Inso­far as pro­prie­ta­ry Soft­ware is lin­ked with pro­gram libra­ries licen­sed under GNU Les­ser Gene­ral Public Licen­se (LGPL), Cus­to­mer is gran­ted the right to ana­ly­ze and re-engi­neer the pro­prie­ta­ry com­pon­ents to pro­cess the pro­gram libra­ries licen­sed under LGPL and to eli­mi­na­te faults in the pro­prie­ta­ry com­pon­ents. It is not per­mit­ted to dis­c­lo­se the infor­ma­ti­on gai­ned. Cus­to­mer is pro­vi­ded with a list of the pro­prie­ta­ry com­pon­ents lin­ked to the pro­gram libra­ry licen­sed under LGPL. Cus­to­mer is per­mit­ted to trans­fer open-source pro­grams at any point in com­pli­an­ce with the licen­se terms.

(5) sys­co­very shall ensu­re that the acqui­red open-source Soft­ware and the pro­prie­ta­ry Soft­ware pro­grams by sys­co­very co-ope­ra­te pro­per­ly.

(6) sys­co­very assu­mes no main­ten­an­ce of the open-source soft­ware; sys­co­very will, howe­ver, pro­vi­de cor­rec­ti­ve actions and fur­ther deve­lo­p­ments as it sees fit and as per­mit­ted by the respec­ti­ve manu­fac­tu­rer and will adapt the acqui­red pro­grams to new sta­tes of deve­lo­p­ment of the open-source Soft­ware.

(7) If the open-source Soft­ware cau­ses a more than insi­gni­fi­cant impairment to the usa­bi­li­ty of acqui­red pro­prie­ta­ry pro­grams, sys­co­very will deve­lop cir­cum­ven­ti­on mea­su­res or preli­mi­na­ry cor­rec­ti­ve actions inso­far as this is tech­ni­cal­ly pos­si­ble and rea­son­ab­le for sys­co­very. sys­co­very is, howe­ver, also per­mit­ted to replace the open-source Soft­ware with a dif­fe­rent open-source Soft­ware or to expand the pro­prie­ta­ry pro­grams while main­tai­ning their ori­gi­nal func­tion.

17. Soft­ware-Audit

(1)

  • sys­co­very reser­ves the right to inspect (audit) the lega­li­ty of use of the Soft­ware in accordance with the con­trac­tu­al User Agree­ments, inso­far as sys­co­very gives writ­ten noti­ce of the inspec­tion 45 days in advan­ce. Unless expli­cit rea­sons indi­ca­te a vio­la­ti­on, a Soft­ware audit shall occur no more than once per con­tract year. In addi­ti­on, sys­co­very reser­ves the right to car­ry out a Soft­ware audit fol­lowing con­tract ter­mi­na­ti­on or pri­or to ter­mi­na­ting the use of the Soft­ware in the case of limi­ted-term soft­ware licen­sing or trans­fer­ral of the Soft­ware to a third par­ty.

(2)

  • sys­co­very will car­ry out the audit based on Customer’s records, with the help of stan­dard reports of the Soft­ware and by uti­li­zing an auto­ma­ted que­ry method online. sys­co­very under­ta­kes to coor­di­na­te the pro­ce­du­re with Cus­to­mer in a time­ly man­ner.

(3)

  • sys­co­very under­ta­kes to immedia­te­ly inform Cus­to­mer of the scope of non-com­pli­ant use as well as the affec­ted licen­se area in case objec­ti­ve evi­dence in the results of the audit (in the fol­lowing refer­red to as “Audit Result”) indi­ca­te that Cus­to­mer is not using the Soft­ware in com­pli­an­ce with con­trac­tu­al obli­ga­ti­ons.
  • Cus­to­mer under­ta­kes to refrain from the non-com­pli­ant use and to pro­ve this to sys­co­very
  • wit­hin 30 days of recei­ving the audit result or to
  • pro­ve that syscovery’s audit results are incor­rect and con­trac­tu­al use is adhe­red to or to
  • immedia­te­ly agree to adjust the scope of use agreed on to the actu­al scope of use and sett­le any hig­her remu­ne­ra­ti­on resul­ting from this chan­ge.

(4) sys­co­very reser­ves the right to request an inspec­tion by an inde­pen­dent audi­tor on site should the con­trac­tu­al par­ties not agree on the actu­al scope of use wit­hin the peri­od spe­ci­fied in Sec­tion 17 Para­graph 3 or should Cus­to­mer let the dead­line expi­re. An audi­tor may be assi­gned immedia­te­ly if Cus­to­mer does not par­ta­ke in the audit after the expi­ra­ti­on of the term spe­ci­fied in Sec­tion 17 Para­graph 1.

(5) If the inspec­tion by the audi­tor con­firms non-com­pli­ant use, sys­co­very reser­ves the right to exer­cise its legal rights, in par­ti­cu­lar to claim dama­ges. This inclu­des cos­ts for the licen­se inspec­tion car­ri­ed out by the assi­gned audi­tor inso­far as it reve­als use which is more than 20{357c16140863d60ce52b0785570a9f49377f844d709a10053ff0be763b1f9d53} abo­ve the remu­ne­ra­ti­on owed for the agreed use, whe­re­as the excee­ded use is cal­cu­la­ted based on the ori­gi­nal­ly agreed con­di­ti­ons. Inso­far as limi­ted-term soft­ware licen­sing has been agreed on (Soft­ware ren­tal), sys­co­very also reser­ves the right to ter­mi­na­te the con­tract with good cau­se without noti­ce should Cus­to­mer not estab­lish con­tract-com­pli­ant con­di­ti­ons des­pi­te a writ­ten request from sys­co­very.

(6) Cus­to­mer shall sup­port sys­co­very as well as the audi­tor in car­ry­ing out the audit, par­ti­cu­lar­ly by ans­we­ring any ques­ti­ons necessa­ry for the inspec­tion and by pro­vi­ding all requi­red docu­ments. Cus­to­mer under­ta­kes to grant sys­co­very and the audi­tor access to the sys­tems and the Soft­ware requi­red for inspec­ting the con­trac­tu­al use of the Soft­ware during regu­lar busi­ness hours (inclu­ding online). Cus­to­mer shall par­ti­ci­pa­te in the audit free of char­ge.

(7) sys­co­very under­ta­kes to keep all infor­ma­ti­on and docu­ments con­fi­den­ti­al which it recei­ves or beco­mes awa­re of as part of the audit and not to inter­fe­re with Customer’s busi­ness ope­ra­ti­ons inap­pro­pria­te­ly. sys­co­very under­ta­kes to ensu­re for the bene­fit of Cus­to­mer that the audi­tor assi­gned in accordance with Sec­tion 17 Para­graph 5 is bound by non-dis­clo­sure as well. The audi­tor is, howe­ver, per­mit­ted to pro­vi­de sys­co­very with the audit result in the scope requi­red.

C. Sup­ple­men­ta­ry con­di­ti­ons for soft­ware licen­sing for an unli­mi­ted peri­od (purcha­se)
18. Object of the Agree­ment

(1) The object of the fol­lowing pro­vi­si­ons is soft­ware licen­sing for an unli­mi­ted peri­od (purcha­se) of the sys­co­very Sav­vy Suite Soft­ware (“Soft­ware”).

(2) The rules in Chap­ter C app­ly in addi­ti­on to the rules in Chap­ters A and B; inso­far as the rules in Chap­ter C con­tra­dict the rules in Chap­ters A and B, the for­mer shall over­ri­de the rules in Chap­ters A and B.
19. Mate­ri­al and Legal Dama­ges in Case of Unli­mi­ted Soft­ware Licen­sing
(1) Defect claims by Cus­to­mer pre­sup­po­se that Cus­to­mer pro­per­ly com­plied with the owed Obli­ga­ti­on to Pro­vi­de Noti­fi­ca­ti­on and Inspec­tion of Defects in accordance with Sec­tion 377 of the Ger­man Com­mer­cial Code (HGB). This obli­ga­ti­on shall be based on the Customer’s abi­li­ty to deter­mi­ne and iden­ti­fy such defects. The report must inclu­de infor­ma­ti­on about the type of mal­func­tion or defect as well as the con­text of acti­vi­ty in which the defect occur­red.

(2) If rec­ti­fi­ca­ti­on fails after mul­ti­ple attempts (at least two attempts), regar­ding the same defect or if sys­co­very jus­ti­fia­b­ly refu­ses rec­ti­fi­ca­ti­on or if the type of rec­ti­fi­ca­ti­on selec­ted by sys­co­very is unac­cep­ta­ble to Cus­to­mer, Cus­to­mer reser­ves the right to cho­se rescis­si­on or miti­ga­ti­on. Chap­ter A Sec­tion 10 shall app­ly for claims for dama­ges and repla­ce­ment of was­ted expen­dit­ures.

20. Gran­ting of Rights in Case of Unli­mi­ted Soft­ware Licen­sing

(1) sys­co­very grants Cus­to­mer the non-exclu­si­ve right to use the pro­vi­ded Soft­ware for an unli­mi­ted term wit­hin the scope of use con­trac­tual­ly agreed on in com­pli­an­ce with the pro­vi­si­ons agreed on for his/her own use. This right may only be trans­fer­red in accordance with Sec­tion 20.

(2) Sub­ject to the pay­ment of the agreed remu­ne­ra­ti­on, Cus­to­mer recei­ves the rights of use to the Soft­ware.

(3) Cus­to­mer may only trans­fer the Soft­ware to third par­ties in its ent­i­re­ty; par­ti­al trans­fer of the Soft­ware (such as unused user licen­ses) is not per­mit­ted. Cus­to­mer under­ta­kes to con­clu­si­ve­ly cea­se use of the Soft­ware and not to retain any copy in case of Soft­ware trans­fer­ral. Cus­to­mer under­ta­kes to trans­fer the Soft­ware to a third par­ty on a data medi­um inclu­ding syscovery’s copy­right state­ment. The third par­ty shall be pro­vi­ded with ori­gi­nals of any other docu­ments. Cus­to­mer under­ta­kes to com­mit the third par­ty in wri­ting to com­ply with con­trac­tu­al pro­vi­si­ons gover­ning the use and trans­feral of the Soft­ware as well as audi­t­ing rules by sys­co­very and shall make the­se rules avail­ab­le to the third par­ty. Cus­to­mer informs sys­co­very of the trans­fer and pro­vi­des sys­co­very with an address for the third par­ty as requi­red for sum­mons no later than at the time of the trans­fer. The pos­si­bi­li­ty of soft­ware licen­sing to third par­ties in accordance with Chap­ter B Sec­tion 15 Para­graph 8 remains unaf­fec­ted.

21. Remu­ne­ra­ti­on in Case of Unli­mi­ted Soft­ware Licen­sing

sys­co­very reser­ves the right to invoice Cus­to­mer at the time of Soft­ware licen­sing or at the time the Soft­ware is pro­vi­ded for down­load online and Cus­to­mer has been infor­med of the pro­vi­sio­ning. Pri­ces for deli­very inclu­de trans­port and pack­a­ging in case of phy­si­cal deli­very. If pro­vi­sio­ning occurs via remo­te data trans­mis­si­on or via down­load online, sys­co­very shall cover the cos­ts for sen­ding the Soft­ware via remo­te data trans­mis­si­on or for pro­vi­ding the Soft­ware as a down­load online. Cus­to­mer shall cover the cos­ts for the down­load.

D. Sup­ple­men­ta­ry Con­di­ti­ons for Soft­ware Licen­sing for a Limi­ted Peri­od (Ren­tal)
22. Object of the Agree­ment

(1) The object of the­se pro­vi­si­ons is soft­ware licen­sing for the sys­co­very Sav­vy Suite soft­ware (“Soft­ware”) for a limi­ted peri­od as well as ren­de­ring of repair and main­ten­an­ce ser­vices (indi­vi­du­al­ly refer­red to as “Soft­ware Main­ten­an­ce Ser­vices”) (over­all “ren­tal”).

(2) The rules in Chap­ter D app­ly in addi­ti­on to the rules in Chap­ters A and B; inso­far as the rules in Chap­ter D con­tra­dict the rules in Chap­ters A and B, the for­mer shall over­ri­de the rules in Chap­ters A and B.

23. Gran­ting of Rights in Case of Limi­ted Soft­ware Licen­sing

(1) sys­co­very grants Cus­to­mer the non-exclu­si­ve, non-trans­fera­ble right to use the pro­vi­ded Soft­ware for the limi­ted term and wit­hin the scope of use con­trac­tual­ly agreed on in com­pli­an­ce with the pro­vi­si­ons agreed on for his/her own use.

(2) Inso­far as use of the Soft­ware in the agreed sys­tem envi­ron­ment of Cus­to­mer is tem­pora­ri­ly impos­si­ble or pos­si­ble only in a restric­ted man­ner, par­ti­cu­lar­ly due to mal­func­tion or due to repair or main­ten­an­ce work, Cus­to­mer has the right to use the Soft­ware in a dif­fe­rent sys­tem envi­ron­ment for a tran­si­tio­nal peri­od. Use of the sys­tem in the new sys­tem envi­ron­ment is per­mit­ted as part of a per­ma­nent switch; in this case, the Soft­ware must be com­ple­te­ly dele­ted from the pre­vious­ly used sys­tem envi­ron­ment. Cus­to­mer under­ta­kes to immedia­te­ly inform sys­co­very of the switch to a new sys­tem envi­ron­ment. Cus­to­mer shall be respon­si­ble for any dis­ad­van­ta­ges regar­ding Soft­ware Main­ten­an­ce Ser­vices resul­ting from not informing sys­co­very of the switch.

24. Remu­ne­ra­ti­on in Case of Limi­ted Soft­ware Licen­sing

(1) Remu­ne­ra­ti­on for limi­ted soft­ware licen­sing (inclu­ding Soft­ware Main­ten­an­ce Ser­vices) shall be paid mon­th­ly in advan­ce no later than the fifth busi­ness day of each mon­th.

(2) sys­co­very reser­ves the right to chan­ge the amount of remu­ne­ra­ti­on pro­vi­ded that it informs Cus­to­mer of the chan­ge in wri­ting sub­ject to a peri­od of noti­ce of three mon­ths. Such a chan­ge shall, howe­ver, be pos­si­ble no ear­lier than 24 mon­ths after con­clu­si­on of the con­tract or 12 mon­ths after a pre­vious incre­a­se; moreo­ver, the incre­a­se in remu­ne­ra­ti­on may not exceed the amount of the pre­ce­ding 12 mon­ths by more than 10{357c16140863d60ce52b0785570a9f49377f844d709a10053ff0be763b1f9d53}. Inso­far as the incre­a­se in remu­ne­ra­ti­on exceeds 5{357c16140863d60ce52b0785570a9f49377f844d709a10053ff0be763b1f9d53} com­pa­red to the pre­ce­ding 12 mon­ths, Cus­to­mer reser­ves the right to ter­mi­na­te the con­tract in wri­ting sub­ject to a term of three weeks from the time of the incre­a­se. sys­co­very under­ta­kes to inform Cus­to­mer of the ter­mi­na­ti­on right as well as the dead­line for ter­mi­na­ti­on in the noti­ce regar­ding the incre­a­se.

25. Mate­ri­al and Legal Dama­ges, Lia­bi­li­ty

(1) sys­co­very ensu­res that the Soft­ware is free from faults that eli­mi­na­te the software’s capa­bi­li­ty to per­form tasks out­lined in the agree­ment or that signi­fi­cant­ly dimi­nish such capa­bi­li­ties. sys­co­very ensu­res, fur­ther­mo­re, that its soft­ware is not lacking any war­ran­ted fea­tures or that such fea­tures may fail at a later point.

(2) Cus­to­mer is not per­mit­ted to decre­a­se the amount of cur­r­ent­ly owed remu­ne­ra­ti­on in case of defects or faults or the loss of a war­ran­ted fea­ture. If the requi­re­ments are satis­fied, the right to rec­laim the remu­ne­ra­ti­on made con­di­tio­nal­ly remains unaf­fec­ted.

(3) If Cus­to­mer makes use of his/her right to rec­ti­fy the fault him/herself in accordance with Sec­tion 536a Para­graph 2 of the Ger­man Civil Code (BGB), Cus­to­mer under­ta­kes to car­ry out the ser­vices pro­per­ly and to docu­ment them.

(4) Fail­u­re of this attempt at rec­ti­fi­ca­ti­on con­sti­tu­tes a good cau­se which grants Cus­to­mer the right to ter­mi­na­te the con­tract extra­or­di­na­ri­ly without noti­ce due to defec­ti­ve­ness of the ren­tal item in accordance with Sec­tion 543 Para­graph 2 Sen­tence 1 No. 1 of the Ger­man Civil Code (BGB). Fail­u­re is given if the defect was not suc­cess­ful­ly rec­ti­fied after no less than two attempts regar­ding the same defect, if it is deemed impos­si­ble to rec­ti­fy the fault, if sys­co­very refu­ses to rec­ti­fy the fault or if Cus­to­mer deems the type of rec­ti­fi­ca­ti­on selec­ted by sys­co­very unac­cep­ta­ble.

(5) The lia­bi­li­ty pro­vi­si­ons in Chap­ter A Sec­tion 10 app­ly for claims for dama­ges and repla­ce­ment of was­ted expen­dit­ures with the pro­vi­si­on that sys­co­very is only liable for initi­al defects in case of Soft­ware ren­tal if the fault can be attri­bu­t­ed to sys­co­very.

26. Agree­ment Dura­ti­on and Ter­mi­na­ti­on of Limi­ted Soft­ware Licen­sing Con­tracts

(1) The con­tract com­men­ces with the agreed date and can be ter­mi­na­ted by each con­trac­tu­al par­ty with three mon­ths’ noti­ce pri­or to expi­ry of a con­tract year, begin­ning at the end of the second con­tract year.

(2) The right of both con­trac­tu­al par­ties to ter­mi­na­te the con­tract due to good cau­se without noti­ce in accordance with Sec­tion 543 of the Ger­man Civil Code (BGB) remains unaf­fec­ted; Chap­ter D Sec­tion 25 Para­graph 4, howe­ver, over­ri­des this in case of ter­mi­na­ti­on due to a defect.

27. Return

(1) With the ter­mi­na­ti­on of a limi­ted soft­ware licen­sing con­tract, Customer’s right of use for the Soft­ware is ter­mi­na­ted. Cus­to­mer under­ta­kes to return to sys­co­very the ori­gi­nal data media inclu­ding any other docu­ments recei­ved. Cus­to­mer under­ta­kes to dele­te the Soft­ware on the com­pu­ters as well as any other copies that were made of the Soft­ware com­ple­te­ly and irre­vo­ca­b­ly. Cus­to­mer shall pro­vi­de sys­co­very with writ­ten con­fir­ma­ti­on that the duties to dele­te were car­ri­ed out.

(2) Any use of the Soft­ware fol­lowing the ter­mi­na­ti­on of the con­trac­tu­al rela­ti­ons­hip shall not be per­mit­ted.

E. Sup­ple­men­ta­ry Con­di­ti­ons for Ser­vices
28. Object of the Agree­ment

(1) Ser­vices are the object of the con­di­ti­ons in Chap­ter E.

(2) The rules in Chap­ter E app­ly in addi­ti­on to the rules in Chap­ter A; inso­far as the rules in Chap­ter E con­tra­dict the rules in Chap­ter A, the for­mer shall over­ri­de the rules in Chap­ter A.

(3) The con­tract con­clu­ded bet­ween the con­trac­tu­al par­ties shall be aut­ho­ri­ta­ti­ve for the con­tent, the scope and the cha­rac­te­ris­tics of the ser­vices.

(4) The plan­ning of ser­vice ful­fill­ment, if the con­trac­tu­al par­ties do not make a sub­se­quent agree­ment other­wi­se, shall be defi­ned by sys­co­very taking into account the needs of Cus­to­mer.

29. Inter­rup­ti­on in Ser­vice

If a ser­vice from a ser­vice con­tract is not pro­vi­ded in accordance with the con­tract and sys­co­very is respon­si­ble for this fail­u­re to per­form, sys­co­very shall be enti­t­led to ren­der the ser­vice in who­le or in part on its own accord wit­hin an appro­pria­te peri­od at no addi­tio­nal cost to Cus­to­mer. If this attempt at rec­ti­fi­ca­ti­on should fail, Cus­to­mer shall have the right to ter­mi­na­te the con­tract immedia­te­ly with good cau­se. Chap­ter A Sec­tion 10 shall app­ly for claims for dama­ges and repla­ce­ment of was­ted expen­dit­ures.

30.  Con­tract Term and Ter­mi­na­ti­on of Ser­vice Con­tracts

(1) If the con­tract is con­clu­ded for an unli­mi­ted term, it may be ter­mi­na­ted in wri­ting effec­ti­ve at the end of a mon­th with noti­ce given two mon­ths in advan­ce. Ordi­na­ry ter­mi­na­ti­on is pro­hi­bi­ted if the con­tract ent­ails a mini­mum term, a spe­ci­fic con­tract term or the pro­vi­si­on of a spe­ci­fi­cal­ly defi­ned ser­vice (e.g. a spe­ci­fic per­for­mance quo­ta).

(2) If the Cus­to­mer has not recei­ved or asked for the agreed ser­vices in full or in part at the time the con­tract is ter­mi­na­ted and sys­co­very is not at any way at fault for ser­vices not being ren­de­red, the Cus­to­mer shall be requi­red to pay the com­pen­sa­ti­on agreed upon for such ser­vices minus any saved expen­ses on the part of sys­co­very and minus com­pen­sa­ti­on ear­ned by sys­co­very through other use.

F. Sup­ple­men­ta­ry Con­di­ti­ons for Deli­ver­a­bles
31. Object of the Agree­ment and Spe­ci­fi­ca­ti­on of Ser­vices for Deli­ver­a­bles

((1) The object of the­se con­di­ti­ons shall be the pro­vi­si­on of deli­ver­a­bles.

(2) The rules in Chap­ter F app­ly in addi­ti­on to the rules in Chap­ter A; inso­far as the rules in Chap­ter F con­tra­dict the rules in Chap­ter A, the for­mer shall over­ri­de the rules in Chap­ter A.

(3) Cus­to­mer shall sub­mit the requi­re­ments of Cus­to­mer for deli­ver­a­bles from sys­co­very in wri­ting, nor­mal­ly in the form of a requi­re­ments descrip­ti­on or requi­re­ments spe­ci­fi­ca­ti­ons.

(4) sys­co­very shall bear the respon­si­bi­li­ty for pro­jects only inso­far as the cri­ti­cal requi­re­ments for deli­ver­a­bles to be pro­vi­ded have been defi­ned spe­ci­fi­cal­ly by Cus­to­mer in the requi­re­ments descrip­ti­on or per­for­mance descrip­ti­on upon con­clu­si­on of the con­tract in rela­ti­on to the scope of the result and have beco­me an object of the con­tract and Cus­to­mer ful­fills its obli­ga­ti­ons to coope­ra­te pro­per­ly and in a time­ly man­ner.

(5) If sys­co­very is tas­ked with the pro­vi­si­on of con­cep­tu­al ser­vices (e.g. the crea­ti­on of func­tio­n­al spe­cia­li­zed con­cepts, func­tio­n­al spe­ci­fi­ca­ti­ons or simi­lar docu­ments), sys­co­very shall draft the­se in clo­se col­la­bo­ra­ti­on with Cus­to­mer. After com­ple­ti­on, sys­co­very shall hand over the result to Cus­to­mer for review. Cus­to­mer shall review the result in detail wit­hin the spe­ci­fied peri­od, par­ti­cu­lar­ly with regard to whe­ther all spe­ci­fi­ca­ti­ons and requests from Cus­to­mer have been taken into account in full and imple­men­ted. Cus­to­mer shall pro­vi­de noti­fi­ca­ti­on of any defi­ci­en­ci­es, errors and incom­ple­te parts immedia­te­ly in wri­ting and pro­vi­de sys­co­very the oppor­tu­ni­ty to reme­dy said pro­blems. If the requi­re­ments of Cus­to­mer are imple­men­ted, Cus­to­mer shall decla­re its appro­val of the result in wri­ting. The con­tents of the appro­ved result are bin­ding for sub­se­quent ser­vice pro­vi­si­on. Later requi­re­ments of Cus­to­mer shall be a com­po­nent of ser­vices only if this has been agreed upon in wri­ting by the con­trac­tu­al par­ties. Chan­ges to the requi­re­ments descri­bed in the appro­ved result may be made only in wri­ting and with mutu­al con­sent.

32. Princi­ples in the Pro­vi­si­on of Deli­ver­a­bles

(1) Both con­trac­tu­al par­ties shall each desi­gna­te a respon­si­ble con­ta­ct per­son (pro­ject mana­ger) and ensu­re coope­ra­ti­ve col­la­bo­ra­ti­on. The pro­ject mana­ger from Cus­to­mer shall take care of actions to be taken on the Cus­to­mer side, coor­di­na­te the ser­vices to be pro­vi­ded by Cus­to­mer and immedia­te­ly media­te all decisi­ons asso­cia­ted with con­tract per­for­mance and noti­fy sys­co­very of them in text form at a mini­mum.

(2) Each con­trac­tu­al par­ty can request that pro­ject mee­tings be held. The pro­ject mana­gers shall be requi­red to attend. Cos­ts incur­red by sys­co­very as a result, if not spe­ci­fied other­wi­se in the respec­ti­ve indi­vi­du­al con­tract, shall be invoi­ced by sys­co­very. This shall not app­ly if the pro­ject mee­ting is occa­sio­ned by a request made by sys­co­very.

(3) The pro­ject mana­gers shall com­mu­ni­ca­te regar­ding the com­po­si­ti­on of mee­ting minu­tes befo­re the mee­tings. The con­tents of the minu­tes shall be bin­ding if the respon­si­ble per­son for the minu­tes hands them over to the other con­trac­tu­al par­ty and the other con­trac­tu­al par­ty does not rai­se any objec­tions with jus­ti­fi­ca­ti­on in wri­ting regar­ding the con­tents of the minu­tes wit­hin one week of having recei­ved the minu­tes. Cla­ri­fi­ca­ti­on shall be issued regar­ding the objec­tion wit­hin an appro­pria­te time peri­od.

33. Ser­vice Term

The con­trac­tu­al par­ties shall agree upon a sche­du­le for the pro­vi­si­on of deli­ver­a­bles. It shall con­tain a gene­ral time grid for the pro­ject work­flow. The pro­ject mana­gers shall con­ti­nu­al­ly update the sche­du­les through mutu­al col­la­bo­ra­ti­on.

34. Spe­cial Pro­vi­si­ons Regar­ding Lia­bi­li­ty

(1) Defect claims by Cus­to­mer pre­sup­po­se that Cus­to­mer pro­per­ly com­plied with the owed Obli­ga­ti­on to Pro­vi­de Noti­fi­ca­ti­on and Inspec­tion of Defects in accordance with Sec­tion 377 of the Ger­man Com­mer­cial Code (HGB). This obli­ga­ti­on shall be based on the Customer’s abi­li­ty to deter­mi­ne and iden­ti­fy such defects. The report must inclu­de infor­ma­ti­on about the type of mal­func­tion or defect as well as the con­text of acti­vi­ty in which the defect occur­red.

(2) If rec­ti­fi­ca­ti­on fails after mul­ti­ple attempts (at least two attempts) regar­ding the same defect or if sys­co­very jus­ti­fia­b­ly refu­ses rec­ti­fi­ca­ti­on or if the type of rec­ti­fi­ca­ti­on selec­ted by sys­co­very is unac­cep­ta­ble to Cus­to­mer, Cus­to­mer reser­ves the right to cho­se rescis­si­on or miti­ga­ti­on. Chap­ter A Sec­tion 10 shall app­ly for claims for dama­ges and repla­ce­ment of was­ted expen­dit­ures.

35. Chan­ge Request for Deli­ver­a­bles (Chan­ge Request Pro­cess)

(1) Both con­trac­tu­al par­ties may sug­gest chan­ges to agreed-upon ser­vices. sys­co­very shall look at any chan­ge request from Cus­to­mer and noti­fy Cus­to­mer of whe­ther or not a com­pre­hen­si­ve review of that chan­ge request is necessa­ry.

(2) If a com­pre­hen­si­ve review of the chan­ge request is necessa­ry, sys­co­very shall, wit­hin an appro­pria­te peri­od, noti­fy Cus­to­mer of the expec­ted time and com­pen­sa­ti­on requi­red for the chan­ge. Cus­to­mer shall issue or reject the review order wit­hin an appro­pria­te peri­od.

(3) If a com­pre­hen­si­ve review of the chan­ge request is not necessa­ry or once the com­mis­sio­ned review is com­ple­ted or the chan­ge request is one initia­ted by sys­co­very, sys­co­very shall sub­mit to Cus­to­mer a quo­ta­ti­on in wri­ting regar­ding imple­men­ta­ti­on of the chan­ges (chan­ge quo­ta­ti­on). The chan­ge quo­ta­ti­on shall con­tain, in par­ti­cu­lar, the chan­ges to the ser­vice descrip­ti­on and its effect on the ser­vice time frame, plan­ned dead­lines, means of tes­ting and com­pen­sa­ti­on

(4) sys­co­very shall be enti­t­led to reject the chan­ge request from Cus­to­mer if the imple­men­ta­ti­on of the chan­ge request is unre­a­son­ab­le with respect to its ope­ra­tio­nal ser­vice capa­bi­li­ty, if the chan­ge can­not be imple­men­ted, or if the chan­ge would lead to a reduc­tion in the agreed-upon com­pen­sa­ti­on.

(5) Cus­to­mer shall eit­her reject a chan­ge quo­ta­ti­on wit­hin the peri­od spe­ci­fied the­r­ein or shall decla­re its accep­t­ance in wri­ting.

(6) Work shall con­ti­nue on the basis of the con­trac­tu­al agree­ments to date until accep­t­ance of the chan­ge quo­ta­ti­on unless Cus­to­mer requests an inter­rup­ti­on. The ser­vice time frames shall be leng­t­he­ned by at least the num­ber of busi­ness days on which work must be inter­rup­ted in con­junc­tion with the chan­ge request or its review or upon request of Cus­to­mer. sys­co­very may request appro­pria­te com­pen­sa­ti­on for the dura­ti­on of the inter­rup­ti­on unless sys­co­very has deploy­ed its employees affec­ted by the inter­rup­ti­on else­whe­re.

(7) If the con­trac­tu­al par­ties agree to a chan­ge in per­for­mance, this must be docu­men­ted in wri­ting (e.g. by com­mis­sio­ning of the chan­ge quo­ta­ti­on in wri­ting).

36. Accep­t­ance for Con­tracts for Work and Labor

(1) Cus­to­mer must decla­re its accep­t­ance after com­ple­ti­on of ser­vices by sys­co­very wit­hin 14 calen­dar days (accep­t­ance dead­line) unless ano­t­her peri­od has been agreed upon. During this review time frame, Cus­to­mer shall review whe­ther the deli­ver­a­bles are pro­vi­ded in accordance with the con­tract, using means of tes­ting if app­li­ca­ble. If the­re are no sub­stan­ti­al defects, Cus­to­mer shall decla­re its accep­t­ance. The con­trac­tu­al par­ties may reach agree­ments regar­ding par­ti­al accep­t­ance.

(2) The deli­ver­a­bles shall be deemed accep­ted even without express decla­ra­ti­on and without a request for accep­t­ance from sys­co­very upon any one of the fol­lowing:

  • If Cus­to­mer puts the deli­ver­a­ble into real-time ope­ra­ti­on
  • Pay­ment of the spe­ci­fied com­pen­sa­ti­on
  • Expi­ra­ti­on of the accep­t­ance dead­line
  • Expi­ra­ti­on of an appro­pria­te dead­line for accep­t­ance set by sys­co­very
  • Cus­to­mer does not rai­se any com­p­laints regar­ding defects that pre­vent accep­t­ance.

G. Sup­ple­men­ta­ry Con­di­ti­ons for Trai­ning Ser­vices
37. Spe­cial Con­di­ti­ons for Trai­ning Ser­vices

(1) The object of the fol­lowing pro­vi­si­ons is the pro­vi­si­on of trai­ning ser­vices.

(2) The rules in Chap­ter G app­ly in addi­ti­on to the rules in Chap­ter A; inso­far as the rules in Chap­ter G con­tra­dict the rules in Chap­ter A, the for­mer shall over­ri­de the rules in Chap­ter A.

38. Imple­men­ta­ti­on and Can­cel­la­ti­on of Trai­ning

(1) A trai­ning event boo­ked by Cus­to­mer is invoi­ced at the same time as the order con­fir­ma­ti­on. The trai­ning fees are due for pay­ment upon rece­i­pt of the invoices.

(2) sys­co­very may replace the announ­ced spea­ker with an equal­ly trai­ned per­son at any time without spe­ci­fy­ing a rea­son.

(3) Trai­ning offe­red by sys­co­very in gene­ral shall be con­duc­ted by sys­co­very if the mini­mum num­ber of par­ti­ci­pants desi­gna­ted by sys­co­very at the announ­ce­ment is met one week befo­re the sche­du­led date in each case.

(4) For any sub­mit­ted regis­tra­ti­on, Cus­to­mer can choo­se to have someo­ne other than the regis­tered per­son take the cour­se.

(5)

  • sys­co­very can can­cel trai­ning if:
  • The mini­mum necessa­ry par­ti­ci­pant num­ber announ­ced by sys­co­very is not met, or
  • Good cau­se for a can­cel­la­ti­on occurs, such as the spea­ker beco­m­ing ill, for­ce majeu­re or other unfo­re­se­en events.

(6) In the event of a can­cel­la­ti­on in accordance with Sec­tion 38, Para­graph 5, sys­co­very shall refund Cus­to­mer the com­pen­sa­ti­on paid in advan­ce. sys­co­very shall be requi­red to noti­fy Cus­to­mer of the can­cel­la­ti­on of the sche­du­led trai­ning date in a time­ly man­ner in wri­ting. Cus­to­mer shall have no other grounds for claims unless sys­co­very is at fault for the cau­ses that led to the can­cel­la­ti­on.

39. Can­cel­la­ti­on of the Trai­ning Con­tract

(1) In the event of can­cel­la­ti­on by Cus­to­mer or a chan­ge in the sche­du­led trai­ning date cau­sed by Cus­to­mer (e.g. for in-house trai­ning), no cos­ts shall be incur­red if this is done up to four weeks befo­re the sche­du­led trai­ning date. If this occurs later, half of the trai­ning fee shall be char­ged as a can­cel­la­ti­on fee. If the can­cel­la­ti­on or chan­ge in the sche­du­led trai­ning date occurs wit­hin one week befo­re the sche­du­led trai­ning date, Cus­to­mer must pay the trai­ning fee in full. The Cus­to­mer shall be enti­t­led to demons­tra­te that the dama­ges incur­red by sys­co­very due to the can­cel­la­ti­on are less. In the event that par­ti­ci­pants of Cus­to­mer do not attend, sys­co­very shall char­ge the ent­i­re participant’s fee unless a repla­ce­ment par­ti­ci­pant takes part in the sche­du­led trai­ning.

(2) The can­cel­la­ti­on must be made in wri­ting; text form in accordance with § 126b of the Ger­man Civil Code (e.g. e‑mail) is not suf­fi­ci­ent in this case.

40. Copy­right and Rights of Use for Trai­ning Docu­ments
sys­co­very shall reser­ve all rights to the trai­ning docu­ments. Trans­la­ti­on, reprin­ting or copy­ing of the trai­ning docu­ments, eit­her in who­le or in part, is per­mit­ted only with the writ­ten con­sent of sys­co­very.

Revi­si­on: 2015 — Novem­ber

sys­co­very Busi­ness Solu­ti­ons GmbH
Am Römi­schen Kai­ser 7
67547 Worms, Ger­ma­ny

Pho­ne: 08 00 369 83 69
Fax: +49 (0) 6241 940 90 — 49
E‑Mail: savvysuite@syscovery.de
Web­site: www.syscovery.de