Our product: theSavvySuite
While many solutions on the market approach the topics of identity management and service catalog from a technical perspective, with SavvySuite we focus on the business perspective with the employee and the organization.
In order to offer good IT to customers and employees in the company, the bridge between business and IT must be mapped intelligently. Not for nothing does Savvy mean clever, smart and intelligent.
From the very beginning, we developed theSavvySuite as a configurable standard product that is also used in the environment of global corporations due to its comprehensive integration options. Nobody starts on a greenfield.
The intelligent service catalog of SavvySuite focuses on the employee and promotes independent action.
The employee can easily order, change or cancel services and is ideally supported by a modern web interface.
Frameworks and rules that SavvySuite has learned from the master data via identity management as well as the internal knowledge about already used services help the employee to act efficiently.
Identities and organizational data are part of our SavvySuite DNA. What is meant by this?
Who maintains the service catalog?
Well, a good service catalog needs to be defined, of course. To support you ideally, have the service catalog maintained decentrally by catalog managers on the web. They know best how their service should be described.
If you have a large number of services, then simply import the service catalog via the SavvySuite standard interfaces.
Or you let your SavvySuite administrators maintain it centrally, there are many ways to get a good service catalog.
I have 1000 service, don’t I configure myself to death?
No, some of our biggest customers have around 50,000 services in their catalog. With intelligent illustrations, we make the catalog easy to handle.
We have known for many years about the dynamics that catalog and service processes have. SavvySuite makes sure that this works well on a large scale and in the long run.
How does someone order a service?
Users often know best what they need, which is why self-service is ideal. Of course, in corporate groups there are also areas or departments in which one does not want to offer SelfService. Therefore, key users can usually also simply order assistance positions for others.
For some customers, someone is even authorized to order for the entire organization. Either way, the catalog supports these user roles perfectly with its own workflows. From our point of view, it makes a difference whether a user works with a system once a year, once a month, or daily. We have taken this into account.
What can I order?
SavvySuite decides on the basis of many easily configurable sets of rules which services a user may receive.
We use the Identity Base for this purpose. If our Identity Management is in use, the system even orders services automatically based on organizational rules.
What happens to my order?
Inquiries are expensive, so the user is always informed transparently about his orders. Approval is also part of the job, of course.
Even if a lot is already mapped out by rules and regulations when ordering, many customers still don’t want to do without approvals. That is why we have made approvals convenient.
When will my service arrive?
Our goal is full automation. With our connectors and the principle of production-ready orders, we make it possible to achieve this goal well.
But not everything is automatic and sometimes a user has to wait longer than 5 minutes for his service.
With our Work Order Management, manual tasks can be mapped perfectly so that the hardware is picked up at the goods receipt and set up by the technician.
What happens when the order is completed?
On the one hand, our customers naturally also represent the process around the acceptance of an order, or also the non-acceptance, if the wrong thing was delivered by mistake.
The most important thing, and that is why we are much more than a service catalog, is the inventory. Catalog orders are the basis for building inventory, which in turn is the basis for making changes to that inventory. And this is exactly our lifecycle.
The use of a service is mapped with all its rules, processes and pricing models throughout the entire lifecycle, right up to termination.
But no one likes to quit, do they?
Of course, customers not only automate the individual processes, they also have processes triggered automatically. There are rules for this as well.
Perhaps a service usage needs to be recertified after 6 months, or the inventory changes cost centers with the employee. Processes on inventory can be triggered via rules on the web by users, by interfaces to other systems or by automatic rule sets within SavvySuite.
And will it be expensive?
No, of course not. Service usage can be allocated to the organization on a cause-related basis via service charging.
Pricing models and interfaces help to integrate that into the commercial framework and users can even inform themselves about prices and costs of their services.
And SavvySuite is of course not expensive either, but we would be happy to convince you of that in person.
How does the employee become known in IT?
Organizational data exists in every company in the HCM and ERP systems. SavvySuite analyzes this data and compares it with what SavvySuite already knows.
The changes that occur based on the differences trigger processes. An employee has joined, another one leaves the company.
Or maybe there was a carve out, the organization has changed. SavvySuite maps changes that are relevant for IT as a process.
New employees are waiting for their equipment, can it be done faster?
Of course, getting a new employee up and running quickly is one of the goals customers achieve with SavvySuite. The magic word here is identity management and automation.
New employees are identified at an early stage and processed in advance. On the first working day, only the account is set active.
But that’s a lot of processes?
Yes, especially when it comes to permissions and other IT services that are relevant for employees.
SavvySuite maps more than 500,000 workflows a day for our largest customers. Especially when there is a lot of automation, there is also a lot to do.
What happens when an employee’s data changes?
What is supposed to happen happens. He gets married, his name changes. Of course, this is relevant to IT. Maybe an email alias is generated or the names on accounts are changed. If he goes on parental leave, his account may need to be temporarily deactivated.
In addition to processes that every customer needs, you probably also have individual issues. These can then be easily configured as IDM processes at your company.
Does everything in identity management have to be automatic?
Of course not. For example, many customers manage their external employees or customers, suppliers partners with SavvySuite. The data does not come from the ERP systems at all or only partially.
Therefore, there are masks and wizards to create people and change them during their affiliation.
And what about permissions?
Permissions can be managed with SavvySuite as well as the objects on which these permissions are assigned.
Depending on whether a user orders permissions for himself, a person responsible for a service assigns permissions on this service, or a person responsible for a service assigns permissions on this service.
Why is identity management so good?
It not only integrates authorizations, but also perfectly combines the identity management process with the rest of the service catalog.
In addition, we have realized an approach in SavvySuite that is also well operable in enterprise environments and makes changes to processes well manageable even in complex environments.
The first process picture always looks simple, but the strength of a tool only shows when it is also used and has to adapt to new conditions.
Onboarding of an employee (German only)
In our free demo sessions, we not only show you how to get your IT costs under control, but also what benefits and possible uses the SavvySuite and the use of our service catalogue, self-services and identity management offer you!