Deutsche Telekom

Efficient IT Processes at Deutsche Telekom with SavvySuite

Achieve Greater Automation, Scalability, and Security with theSavvySuite

Deutsche Telekom AG is one of the world’s leading telecommunications companies and a pioneer in digital transformation. With over 200,000 employees in more than 50 countries, the company upholds the highest standards in data protection, IT security, and compliance.

IT services for the entire group are provided by Deutsche Telekom IT GmbH. To drive innovation and enhance efficiency, Telekom decided to implement SavvySuite.

Challenges

Before implementing SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.

  • Two in-house developments—a frontend and a backend system for provisioning—proved to be increasingly inflexible.

  • Adjustments were complex, costly, and led to long development cycles.

  • Many processes were handled manually, increasing the risk of errors and inefficiencies. Additionally, there was no intuitive self-service functionality for end users, requiring IT coordinators to place orders frequently.

  • The existing systems lacked scalability to meet the demands of international subsidiaries.

The Solution

To automate IT processes and establish a modern, scalable platform for identity management, Deutsche Telekom introduced SavvySuite.

The solution was implemented step by step with various modules, replacing existing in-house developments.

  • Automation of Core Processes

    The introduction of SavvySuite optimized the joiner-mover-leaver workflows, ensuring that new employees were immediately equipped with the required IT services.

  • Optimization of Identity Management

    By cleaning up the Active Directory, data quality was significantly improved, reducing errors and enhancing security.

  • Integration of Client Services

    The platform was expanded to support hardware and software provisioning, automated workflows for device replacement, and distribution via smart lockers.

Benefits

The introduction of SavvySuite brought significant improvements to Deutsche Telekom:

  • Increased Efficiency:

    Up to 80% of working time in identity management was saved through automation.

  • Higher Process Quality:

    Manual errors were reduced, data quality improved, and compliance requirements were better met.

  • Improved User Experience:

    A modern self-service portal enables end users to intuitively order IT services without relying on IT coordinators.

  • International Scalability:

    The platform allows centralized provisioning and management of services for all national and international subsidiaries.

  • Flexibility and Integration:

    SavvySuite integrates with over 40 systems and 70 interfaces, from legacy proprietary systems to modern architectures.

Conclusion

Three years after its implementation, SavvySuite has become an integral part of Deutsche Telekom’s IT landscape. The internal change team can flexibly implement adjustments, while regular Feedback & Future Sessions with syscovery ensure continuous optimization in usability, accessibility, and security.

SavvySuite has not only resolved existing challenges but also laid the foundation for a future-proof, agile IT infrastructure.

“SavvySuite has revolutionized our processes—faster, more efficient, and more flexible than ever before.”

Our Success Stories

Deutsche Telekom

Before implementing the SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.
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T-Systems

T-Systems faced the challenge of finding a unified solution for the complex ordering and management processes of application access for its employees.
Vaillant Group

Vaillant needed a solution for managing its IT services and automating client management.
Voestalpine AG

Voestalpine faced the challenge of simplifying and accelerating the procurement of IT products for its globally distributed workforce.

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