With theSavvySuite, EnBW has optimized IT service delivery
EnBW Energie Baden-Württemberg AG is one of Germany’s largest energy supply companies.
Its core business includes the supply of electricity, gas, and water. With over 24,000 employees, EnBW is a key player in the German energy market.
EnBW faced inefficient and time-consuming processes in providing IT services to its employees:
Before implementing the self-service portal, employees had to wait up to three days for their paper-based requests to be processed.
The process lacked transparency, leading to dissatisfaction and a negative perception of the IT department.
The IT department had no precise overview of existing IT assets.
Growing customization of IT services made procurement and management more difficult.
EnBW implementierte ein Self-Service-Portal auf Basis der SavvySuite von syscovery,
um die IT-Servicebereitstellung zu optimieren. Die Lösung bot folgende Vorteile
Mitarbeiter können IT-Services nun einfach und schnell über das Portal bestellen. 50% aller IT-Services werden nun vollständig automatisiert und ohne manuelles Eingreifen ausgeliefert.
Die Software bildet die Genehmigungsworkflows der einzelnen EnBW-Gesellschaften ab, was man auch als “Governance” bezeichnet.
Der Bestellstatus ist für die Mitarbeiter jederzeit einsehbar.
Die Verantwortung für die Bestandsführung wurde auf die Anwender übertragen.
Die Savvy Suite wurde in die Microsoft-Systemlandschaft der EnBW integriert und an SAP angebunden.
EnBW implemented a self-service portal based on syscovery’s SavvySuite to optimize IT service delivery. The solution offered the following benefits:
The implementation of the self-service portal brought significant improvements to EnBW:
EnBW plans to expand the SavvySuite with the “Entitled Management” module to optimize the management of application permissions.
With syscovery’s self-service portal, EnBW successfully optimized IT service delivery.
The solution led to significantly faster processes, cost savings, and increased employee satisfaction. SavvySuite has proven to be a flexible and powerful platform.
Before implementing the SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.
EnBW Energie Baden-Württemberg AG faced inefficient and time-consuming processes in providing IT services to its employees.
T-Systems faced the challenge of finding a unified solution for the complex ordering and management processes of application access for its employees.
Vaillant needed a solution for managing its IT services and automating client management.
Voestalpine faced the challenge of simplifying and accelerating the procurement of IT products for its globally distributed workforce.
All services are aimed exclusively at companies and public institutions. Prices are subject to change. Unless otherwise stated, all prices are in euros plus statutory VAT.
