EnBW

With theSavvySuite, EnBW has optimized IT service delivery

EnBW Delivers 50% of All IT Services Without Manual Intervention

EnBW Energie Baden-Württemberg AG is one of Germany’s largest energy supply companies.

Its core business includes the supply of electricity, gas, and water. With over 24,000 employees, EnBW is a key player in the German energy market.

Challenges

EnBW faced inefficient and time-consuming processes in providing IT services to its employees:

Long Waiting Times

Before implementing the self-service portal, employees had to wait up to three days for their paper-based requests to be processed.

Employee Frustration

The process lacked transparency, leading to dissatisfaction and a negative perception of the IT department.

Inadequate Asset Management:

The IT department had no precise overview of existing IT assets.

Increasing Complexity:

Growing customization of IT services made procurement and management more difficult.

Lösung

EnBW implementierte ein Self-Service-Portal auf Basis der SavvySuite von syscovery,
um die IT-Servicebereitstellung zu optimieren. Die Lösung bot folgende Vorteile

Automatisierung und Beschleunigung

Mitarbeiter können IT-Services nun einfach und schnell über das Portal bestellen. 50% aller IT-Services werden nun vollständig automatisiert und ohne manuelles Eingreifen ausgeliefert.

Automatisierte Genehmigungsworkflows

Die Software bildet die Genehmigungsworkflows der einzelnen EnBW-Gesellschaften ab, was man auch als “Governance” bezeichnet.

Transparenz und Nachverfolgbarkeit

Der Bestellstatus ist für die Mitarbeiter jederzeit einsehbar.

Verbesserte Bestandsführung

Die Verantwortung für die Bestandsführung wurde auf die Anwender übertragen.

Integration mit bestehenden Systemen

Die Savvy Suite wurde in die Microsoft-Systemlandschaft der EnBW integriert und an SAP angebunden.

The Solution

EnBW implemented a self-service portal based on syscovery’s SavvySuite to optimize IT service delivery. The solution offered the following benefits:

  • Automation and Acceleration:

    Employees can now easily and quickly order IT services through the portal. Today, 50% of all IT services are fully automated and delivered without manual intervention.

  • Transparency and Tracking:

    Employees can check the status of their requests at any time.

  • Improved Asset Management:

    Responsibility for asset tracking was shifted to the users.

  • Automated Approval Workflows:

    The software maps the approval workflows of individual EnBW companies, ensuring governance compliance.

  • Integration with Existing Systems:

    SavvySuite was integrated into EnBW’s Microsoft system landscape and connected to SAP.

Benefits

The implementation of the self-service portal brought significant improvements to EnBW:

  • Significant Process Acceleration:

    Thanks to automation and optimized workflows, approved software applications can be installed on an employee’s desktop within just one hour.

  • Improved IT Reputation:

    The increased transparency and efficiency of the new process have boosted employee satisfaction.

  • Cost Savings:

    Optimized asset management helps avoid duplicate and incorrect orders.

  • More Efficient Resource Allocation:

    The IT department can focus on more strategically important tasks.

EnBW plans to expand the SavvySuite with the “Entitled Management” module to optimize the management of application permissions.

Conclusion

With syscovery’s self-service portal, EnBW successfully optimized IT service delivery.

The solution led to significantly faster processes, cost savings, and increased employee satisfaction. SavvySuite has proven to be a flexible and powerful platform.

Our Success Stories

Deutsche Telekom

Before implementing the SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.
EnBW

EnBW Energie Baden-Württemberg AG faced inefficient and time-consuming processes in providing IT services to its employees.
T-Systems

T-Systems faced the challenge of finding a unified solution for the complex ordering and management processes of application access for its employees.
Vaillant Group

Vaillant needed a solution for managing its IT services and automating client management.
Voestalpine AG

Voestalpine faced the challenge of simplifying and accelerating the procurement of IT products for its globally distributed workforce.

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