Vaillant Group
With the SavvySuite, Vaillant Group has optimized IT service delivery
Vaillant Group Increases Efficiency and Transparency with SavvySuite
The Vaillant Group is an innovation leader in heating, ventilation, and air conditioning technology, headquartered in Remscheid, Germany. Founded in 1874, this family-owned company employs 13,000 people and generates revenue of 2.5 billion euros.
With 12 locations worldwide, Vaillant operates as a global company known for its innovative and high-quality products.
Challenges
IT Asset Management and Internal Cost Allocation
Vaillant needed a solution to manage its IT services and automate client management.
The previous system lacked sufficient transparency regarding IT assets and costs.
Internal cost allocation and the management of external service providers were inefficient.
Solution
Centralized Management of All IT Services, Including Network Components and Servers
Vaillant implemented syscovery’s SavvySuite as an IT service catalog with a self-service portal, automation tool, and internal billing and cost allocation system.
With SavvySuite, all IT services, including network components and servers, could be centrally managed and provided automatically. Orders, relocations, cost center changes, service expansions, and cancellations were processed through SavvySuite, significantly improving transparency across IT assets and costs. This enabled efficient internal cost allocation and better control over external service providers.
A particularly noteworthy achievement was the successful launch of SavvySuiteCloud within just two months, despite the global COVID-19 crisis in the spring of 2020. syscovery Business Solutions GmbH provides the SavvySuite as a cloud solution for Vaillant.
Conclusion and Outlook
- SavvySuite has significantly improved efficiency and transparency in Vaillant’s IT operations.
- By automating processes and enhancing IT service management, Vaillant was able to reduce costs and increase customer satisfaction.
- The successful collaboration between Vaillant and syscovery continues, with future developments powered by the new SavvySuiteCloud.
Our Success Stories
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Vaillant Group
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