Work orders are used at various points in SavvySuite for different areas of application. In places where no automated interface is to be used, the transmission to or from third-party systems can be controlled: Input of IP addresses, serial numbers, host names, MAC addresses etc. At points where an evaluation or decision is to be made by a person in the process flow: Specifying an approver, assigning to an agent group. At points where manual steps are to be carried out: Delivering hardware, performing a restore.
In this training course, you will first be given an overview of the possible uses for work orders. You will understand how work orders can be designed and created, integrated into business processes and monitored.
After this training, you can take a certification exam to become a “SavvySuite Work Order Expert (ZERTWOE)” at any time.
Target group
- Employees of the functional operations team who design and / or manage the fulfillment process in SavvySuite
Contents
- Overview of the application areas of work orders
- Designing work order templates: status and status type
- Use of attributes
- Defining work order configurations
- Integrating work orders into the order process
- Monitoring execution and error handling
- Using workflows in work orders - data in the workflow context
- Define and implement escalations
- Use of automatic work orders
- Processing work orders sequentially
Prerequisite
You know how theSavvySuite basically works and can display equipment as well as trigger and track processes in the web application. You can complete work orders in the web application. You know what a service class, article, order item and equipment are and how they are used in the context of business processes. You have experience with the administration application and can configure service classes, articles and attributes. You have experience in monitoring and creating workflows. You know how to edit attributes and workflows in the service class. You are familiar with the SavvySuite role and position concept.
You can obtain these prerequisites by participating in our training course, for example:
