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Request Management

SavvySuite Features

Request Management

SavvySuite Features

Efficiently manage IT service requests

In modern IT, services are subject to a dynamic lifecycle – from the initial request through modifications to termination.

Without clear processes, this quickly leads to a lack of transparency, unnecessary waiting times, and security risks.

With SavvySuite Request Management, every change request becomes a structured business transaction that is managed in a rule-based and traceable manner throughout its entire lifecycle.

The solution supports complex approval processes, ensures clear documentation of all steps, and creates complete transparency for all stakeholders – from end users to the IT department.

In this video, our AI avatar Laura guides you through the SavvySuite and demonstrates key functions in the area of ​​request management using the example of a product change.

Business processes in lifecycle management

SavvySuite integrates secondary business processes directly into the equipment that go beyond simple reordering.

  • Process diversity:

    Initiate business processes such as cancellations, cost center, location, and user changes, or even product changes as needed.

  • Customizability:

    Define your own business processes to meet the specific requirements of your organization.

  • Role-specific permissions:

    Whether it’s a new order or a change, role-based restrictions can be defined for each process so that it is always clear who is allowed to perform which action.

  • Inventory updates:

    IT service inventories remain up-to-date and transparent based on the processes.

Request-Management-Funktion

Mit SavvySuite Request Management
steuern Sie nicht nur Bestellungen,
sondern den gesamten Service-Lebenszyklus
– effizient, transparent und flexibel.

Multi-layered approval processes

Service requests are managed in SavvySuite via multi-level approval processes – individually adaptable to organizational regulations and price limits.

  • Multi-level approval:

    Integrate different roles into the approval process and simultaneously control the forwarding or reservation of approvals.

  • Value limits:

    Design your approvals individually according to the order value.

  • Consistency checks:

    Different approvals in a single order are cross-checked. This ensures that you always receive valid orders.

Follow a manual added link

  • Escalation mechanisms:

    Escalations can be defined in case an approval is not granted on time or an approver is not maintained.

    This prevents delays and ensures that dependent services – such as accompanying software installations – are not unnecessarily pushed into the background.

  • Standard and custom rules:

    Use our standard approval functions or implement your own rules to accurately map your internal processes.

Transparency & documentation of request management

SavvySuite documents every business transaction and all changes seamlessly, so you can track all processes at any time.

  • Audit security:

    Every change and every approval process is logged transparently and securely—ideal for audits and internal controls.

  • Historical overview:

    Users and approvers can view the status and history of their orders and all business processes at any time.

  • Real-time process status:

    Not only can you see the current status of your order, but also where the process is at and when the service is expected to be available.

  • Order confirmation:

    Orders are received and accepted directly in the system, giving you complete control at all times.

Optimal user experience

SavvySuite ensures that everyone involved has an overview at all times:

  • Transparent communication:

    Users are actively informed about the status of their requests and can keep up to date with the progress of the respective processes.

  • Interactive order processing:

    Deliveries can be confirmed and accepted directly in the system.

  • Key user and power user overviews:

    In addition to current processes, SavvySuite offers comprehensive order overviews – so you know exactly when each process was executed in the past.
    With SavvySuite Request Management, you can control not only orders, but the entire service lifecycle – efficiently, transparently, and flexibly.

Request-Management-Nutzererfahrung

IT Service Catalog

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IT Automation

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SavvySuite Features

Overview of Features

Our Success Stories

Deutsche Telekom

Before implementing the SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.
EnBW

EnBW Energie Baden-Württemberg AG faced inefficient and time-consuming processes in providing IT services to its employees.
T-Systems

T-Systems faced the challenge of finding a unified solution for the complex ordering and management processes of application access for its employees.
Vaillant Group

Vaillant needed a solution for managing its IT services and automating client management.
Voestalpine AG

Voestalpine faced the challenge of simplifying and accelerating the procurement of IT products, especially software, for its globally distributed workforce.

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