IT Self-Service Portal

Access to IT services as easy as in an online shop

…but with business logic behind it

Employees themselves know best which IT services they need.

With the SavvySuite IT self-service portal, they can intuitively order, change, move, or cancel services – regardless of whether they work in the system occasionally or manage services for entire organizational units on a daily basis.

Modern self-service is more than just convenience – it is a real economic factor: every ticket, every call, and every frustration on the part of the user not only causes unnecessary costs but also damages the image of IT.

An informative, intuitive portal relieves the burden on IT, reduces queries, and lowers costs in the long term.

What is the IT self-service portal?

The portal is the central interface for all user roles – from occasional users to power users.

It offers role-based user guidance based on familiar operating concepts from modern web shops – while taking into account company-specific requirements such as approvals, regulations, and service dependencies.

The entire service delivery process is fully automated, including approval processes, documentation, and service provision.

This means that the entire lifecycle of IT services is mapped transparently and efficiently, and users are always kept informed.

With the SavvySuite self-service portal,
you can increase efficiency and user satisfaction
while reducing IT costs
– modern, automated, and compliant.

Typical functions in the IT self-service portal

Einfache Bestellung von IT-Services
As intuitive as in a web shop, but with the necessary governance in the background
Support throughout the entire service usage lifecycle
Services can not only be ordered, but also easily changed or canceled based on rules.

Role-based interfaces
Adapted to user groups and areas of responsibility
Cost reduction by reducing the burden on IT
Fewer queries, fewer tickets, satisfied users

Before implementing the SavvySuite, Deutsche Telekom IT GmbH faced significant challenges.

EnBW

EnBW Energie Baden-Württemberg AG faced inefficient and time-consuming processes in providing IT services to its employees.

T-Systems

T-Systems faced the challenge of finding a unified solution for the complex ordering and management processes of application access for its employees.